Applying usability recommendations when developing mobile instant messaging applications

Mobile Instant Messaging applications noted a growing number of active users recently. Although having millions of users, the previous research results have shown usability flaws in this type of mobile applications. Difficulties when performing tasks, poor design of user interfaces, or lack of infor...

ver descrição completa

Detalhes bibliográficos
Autores: Caro Álvaro, Sergio|||0000-0002-3192-8499, García López, Eva|||0000-0002-7598-3289, García Cabot, Antonio|||0000-0002-0298-3237, Marcos Ortega, Luis de|||0000-0003-0718-8774, Domínguez Díaz, Adrián|||0000-0001-7632-8609
Tipo de documento: artigo
Data de publicação:2022
País:España
Recursos:Universidad de Alcalá (UAH)
Repositório:e_Buah Biblioteca Digital Universidad de Alcalá
Idioma:inglês
OAI Identifier:oai:ebuah.uah.es:10017/63228
Acesso em linha:http://hdl.handle.net/10017/63228
https://dx.doi.org/10.1049/sfw2.12039
Access Level:Acceso aberto
Palavra-chave:Human computer interaction
Mobile applications
Software usability
Usability evaluation methods
User interfaces
Informática
Computer science
id ES_fdc2d501917d00b9dec3cd24f94dbeca
oai_identifier_str oai:ebuah.uah.es:10017/63228
network_acronym_str ES
network_name_str España
repository_id_str
spelling Applying usability recommendations when developing mobile instant messaging applicationsCaro Álvaro, Sergio|||0000-0002-3192-8499García López, Eva|||0000-0002-7598-3289García Cabot, Antonio|||0000-0002-0298-3237Marcos Ortega, Luis de|||0000-0003-0718-8774Domínguez Díaz, Adrián|||0000-0001-7632-8609Human computer interactionMobile applicationsSoftware usabilityUsability evaluation methodsUser interfacesInformáticaComputer scienceMobile Instant Messaging applications noted a growing number of active users recently. Although having millions of users, the previous research results have shown usability flaws in this type of mobile applications. Difficulties when performing tasks, poor design of user interfaces, or lack of information about privacy and security methods were some of the identified flaws. Consequently, a collection of usability recommendations was proposed. The goal of these recommendations is to improve the experience in the use of these mobile applications and, thus, enhancing the usability of this kind of apps. These recommendations were taken into account during the development process of a new instant messaging application. Thus, in this study, the authors present the resulting application, its characteristics, how usability recommendations were covered through design and development phases, and a preliminary usability evaluation performed by conducting two research methods: KLM and Mobile Heuristic Evaluation. Both methods ranked the prototype at top positions (i.e. good usability results) when compared with the results obtained in previous studies about other existing instant messaging applications.20222022-01-20journal articlehttp://purl.org/coar/resource_type/c_6501NAhttp://purl.org/coar/version/c_be7fb7dd8ff6fe43info:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10017/63228https://dx.doi.org/10.1049/sfw2.12039reponame:e_Buah Biblioteca Digital Universidad de Alcaláinstname:Universidad de Alcalá (UAH)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution 4.0 Internationalhttp://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessoai:ebuah.uah.es:10017/632282026-06-18T11:13:07Z
dc.title.none.fl_str_mv Applying usability recommendations when developing mobile instant messaging applications
title Applying usability recommendations when developing mobile instant messaging applications
spellingShingle Applying usability recommendations when developing mobile instant messaging applications
Caro Álvaro, Sergio|||0000-0002-3192-8499
Human computer interaction
Mobile applications
Software usability
Usability evaluation methods
User interfaces
Informática
Computer science
title_short Applying usability recommendations when developing mobile instant messaging applications
title_full Applying usability recommendations when developing mobile instant messaging applications
title_fullStr Applying usability recommendations when developing mobile instant messaging applications
title_full_unstemmed Applying usability recommendations when developing mobile instant messaging applications
title_sort Applying usability recommendations when developing mobile instant messaging applications
dc.creator.none.fl_str_mv Caro Álvaro, Sergio|||0000-0002-3192-8499
García López, Eva|||0000-0002-7598-3289
García Cabot, Antonio|||0000-0002-0298-3237
Marcos Ortega, Luis de|||0000-0003-0718-8774
Domínguez Díaz, Adrián|||0000-0001-7632-8609
author Caro Álvaro, Sergio|||0000-0002-3192-8499
author_facet Caro Álvaro, Sergio|||0000-0002-3192-8499
García López, Eva|||0000-0002-7598-3289
García Cabot, Antonio|||0000-0002-0298-3237
Marcos Ortega, Luis de|||0000-0003-0718-8774
Domínguez Díaz, Adrián|||0000-0001-7632-8609
author_role author
author2 García López, Eva|||0000-0002-7598-3289
García Cabot, Antonio|||0000-0002-0298-3237
Marcos Ortega, Luis de|||0000-0003-0718-8774
Domínguez Díaz, Adrián|||0000-0001-7632-8609
author2_role author
author
author
author
dc.subject.none.fl_str_mv Human computer interaction
Mobile applications
Software usability
Usability evaluation methods
User interfaces
Informática
Computer science
topic Human computer interaction
Mobile applications
Software usability
Usability evaluation methods
User interfaces
Informática
Computer science
description Mobile Instant Messaging applications noted a growing number of active users recently. Although having millions of users, the previous research results have shown usability flaws in this type of mobile applications. Difficulties when performing tasks, poor design of user interfaces, or lack of information about privacy and security methods were some of the identified flaws. Consequently, a collection of usability recommendations was proposed. The goal of these recommendations is to improve the experience in the use of these mobile applications and, thus, enhancing the usability of this kind of apps. These recommendations were taken into account during the development process of a new instant messaging application. Thus, in this study, the authors present the resulting application, its characteristics, how usability recommendations were covered through design and development phases, and a preliminary usability evaluation performed by conducting two research methods: KLM and Mobile Heuristic Evaluation. Both methods ranked the prototype at top positions (i.e. good usability results) when compared with the results obtained in previous studies about other existing instant messaging applications.
publishDate 2022
dc.date.none.fl_str_mv 2022
2022-01-20
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
NA
http://purl.org/coar/version/c_be7fb7dd8ff6fe43
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv http://hdl.handle.net/10017/63228
https://dx.doi.org/10.1049/sfw2.12039
url http://hdl.handle.net/10017/63228
https://dx.doi.org/10.1049/sfw2.12039
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution 4.0 International
http://creativecommons.org/licenses/by/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution 4.0 International
http://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:e_Buah Biblioteca Digital Universidad de Alcalá
instname:Universidad de Alcalá (UAH)
instname_str Universidad de Alcalá (UAH)
reponame_str e_Buah Biblioteca Digital Universidad de Alcalá
collection e_Buah Biblioteca Digital Universidad de Alcalá
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869425596135636992
score 15,812429

Registros relacionados