A loyalty model according to membership longevity of low-cost fitness center: quality, value, satisfaction, and behavioral intention

Client loyalty is crucial to fitness centers. Studies have analyzed the relationship between different subjective variables and consumer behavior intentions in these types of sport services within fitness centers. Nevertheless, few are those who have studied the influence of such variables on object...

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Detalles Bibliográficos
Autores: García Fernández, Jerónimo, Gálvez Ruiz, Pablo, Fernández Gavira, Jesús, Vélez Colón, Luisa
Tipo de recurso: artículo
Estado:Versión enviada para evaluación y publicación
Fecha de publicación:2016
País:España
Institución:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/58296
Acceso en línea:http://hdl.handle.net/11441/58296
Access Level:acceso abierto
Palabra clave:Perceived quality
Perceived value
Satisfaction
Loyalty
Fitness center
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spelling A loyalty model according to membership longevity of low-cost fitness center: quality, value, satisfaction, and behavioral intentionGarcía Fernández, JerónimoGálvez Ruiz, PabloFernández Gavira, JesúsVélez Colón, LuisaPerceived qualityPerceived valueSatisfactionLoyaltyFitness centerClient loyalty is crucial to fitness centers. Studies have analyzed the relationship between different subjective variables and consumer behavior intentions in these types of sport services within fitness centers. Nevertheless, few are those who have studied the influence of such variables on objective measures like membership longevity. For this reason, the objective of this study was to examine a loyalty model by means of the relationship between perceived quality, satisfaction, and future intentions with regard to client loyalty. The study counted with 15820 client (8462 women and 7358 men) participants who answered an online questionnaire. A descriptive analysis, factorial confirmatory and multi-group analysis were conducted. The findings demonstrate a valid and reliable model where relationships among the variables are positive and significant, with differences among the groups according to the longevity of membership.Universitat de les Illes Balears. Servei de PublicacionsEducación Física y Deporte2016info:eu-repo/semantics/articleinfo:eu-repo/semantics/submittedVersionapplication/pdfapplication/pdfhttp://hdl.handle.net/11441/58296reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésRevista de Psicología del Deporte, 25 (3), 107-110.http://www.rpd-online.com/article/view/v25-n3-garcia-fernandez-galvez-etal/Garcia_Fernandez_Galvezetalinfo:eu-repo/semantics/openAccessoai:idus.us.es:11441/582962026-06-17T12:51:07Z
dc.title.none.fl_str_mv A loyalty model according to membership longevity of low-cost fitness center: quality, value, satisfaction, and behavioral intention
title A loyalty model according to membership longevity of low-cost fitness center: quality, value, satisfaction, and behavioral intention
spellingShingle A loyalty model according to membership longevity of low-cost fitness center: quality, value, satisfaction, and behavioral intention
García Fernández, Jerónimo
Perceived quality
Perceived value
Satisfaction
Loyalty
Fitness center
title_short A loyalty model according to membership longevity of low-cost fitness center: quality, value, satisfaction, and behavioral intention
title_full A loyalty model according to membership longevity of low-cost fitness center: quality, value, satisfaction, and behavioral intention
title_fullStr A loyalty model according to membership longevity of low-cost fitness center: quality, value, satisfaction, and behavioral intention
title_full_unstemmed A loyalty model according to membership longevity of low-cost fitness center: quality, value, satisfaction, and behavioral intention
title_sort A loyalty model according to membership longevity of low-cost fitness center: quality, value, satisfaction, and behavioral intention
dc.creator.none.fl_str_mv García Fernández, Jerónimo
Gálvez Ruiz, Pablo
Fernández Gavira, Jesús
Vélez Colón, Luisa
author García Fernández, Jerónimo
author_facet García Fernández, Jerónimo
Gálvez Ruiz, Pablo
Fernández Gavira, Jesús
Vélez Colón, Luisa
author_role author
author2 Gálvez Ruiz, Pablo
Fernández Gavira, Jesús
Vélez Colón, Luisa
author2_role author
author
author
dc.contributor.none.fl_str_mv Educación Física y Deporte
dc.subject.none.fl_str_mv Perceived quality
Perceived value
Satisfaction
Loyalty
Fitness center
topic Perceived quality
Perceived value
Satisfaction
Loyalty
Fitness center
description Client loyalty is crucial to fitness centers. Studies have analyzed the relationship between different subjective variables and consumer behavior intentions in these types of sport services within fitness centers. Nevertheless, few are those who have studied the influence of such variables on objective measures like membership longevity. For this reason, the objective of this study was to examine a loyalty model by means of the relationship between perceived quality, satisfaction, and future intentions with regard to client loyalty. The study counted with 15820 client (8462 women and 7358 men) participants who answered an online questionnaire. A descriptive analysis, factorial confirmatory and multi-group analysis were conducted. The findings demonstrate a valid and reliable model where relationships among the variables are positive and significant, with differences among the groups according to the longevity of membership.
publishDate 2016
dc.date.none.fl_str_mv 2016
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/submittedVersion
format article
status_str submittedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11441/58296
url http://hdl.handle.net/11441/58296
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Revista de Psicología del Deporte, 25 (3), 107-110.
http://www.rpd-online.com/article/view/v25-n3-garcia-fernandez-galvez-etal/Garcia_Fernandez_Galvezetal
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Universitat de les Illes Balears. Servei de Publicacions
publisher.none.fl_str_mv Universitat de les Illes Balears. Servei de Publicacions
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,300724

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