Decide Madrid: A critical analysis of an award-winning e-participation initiative

This paper analyzes the award-winning e-participation initiative of the city council of Madrid, DecideMadrid, to identify the critical success factors and the main barriers that are conditioning its performance. An exploratory case study is used as a research technique, including desk research and s...

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Detalles Bibliográficos
Autores: Royo, Sonia, Pina, Vicente, Garcia-Rayado, Jaime
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2020
País:España
Institución:Universidad de Zaragoza
Repositorio:Zaguán. Repositorio Digital de la Universidad de Zaragoza
OAI Identifier:oai:zaguan.unizar.es:88591
Acceso en línea:http://zaguan.unizar.es/record/88591
Access Level:acceso abierto
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spelling Decide Madrid: A critical analysis of an award-winning e-participation initiativeRoyo, SoniaPina, VicenteGarcia-Rayado, JaimeThis paper analyzes the award-winning e-participation initiative of the city council of Madrid, DecideMadrid, to identify the critical success factors and the main barriers that are conditioning its performance. An exploratory case study is used as a research technique, including desk research and semi-structured interviews. The analysis distinguishes contextual, organizational and individual level factors; it considers whether the factors or barriers are more related to the information and communication technology (ICT) component, public sector context or democratic participation; it also differentiates among the different stages of the development of the initiative. Results show that individual and organizational factors related to the public sector context and democratic participation are the most relevant success factors. The high expectations of citizens explain the high levels of participation in the initial stages of Decide Madrid. However, the lack of transparency and poor functioning of some of its participatory activities (organizational factors related to the ICT and democratic dimensions) are negatively affecting its performance. The software created for this platform, Consul, has been adopted or it is in the process of being implemented in more than 100 institutions in 33 countries. Therefore, the findings of this research can potentially be useful to improve the performance and sustainability of e-participation platforms worldwide.2020info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://zaguan.unizar.es/record/88591reponame:Zaguán. Repositorio Digital de la Universidad de Zaragozainstname:Universidad de ZaragozaInglésinfo:eu-repo/grantAgreement/ES/DGA/S56-17Rinfo:eu-repo/grantAgreement/EC/H2020/726840This project has received funding from the European Union’s Horizon 2020 research and innovation program under grant agreement No H2020 726840-TROPICOinfo:eu-repo/grantAgreement/ES/UZ/UZ2019-SOC-05info:eu-repo/semantics/openAccessoai:zaguan.unizar.es:885912026-05-29T13:59:51Z
dc.title.none.fl_str_mv Decide Madrid: A critical analysis of an award-winning e-participation initiative
title Decide Madrid: A critical analysis of an award-winning e-participation initiative
spellingShingle Decide Madrid: A critical analysis of an award-winning e-participation initiative
Royo, Sonia
title_short Decide Madrid: A critical analysis of an award-winning e-participation initiative
title_full Decide Madrid: A critical analysis of an award-winning e-participation initiative
title_fullStr Decide Madrid: A critical analysis of an award-winning e-participation initiative
title_full_unstemmed Decide Madrid: A critical analysis of an award-winning e-participation initiative
title_sort Decide Madrid: A critical analysis of an award-winning e-participation initiative
dc.creator.none.fl_str_mv Royo, Sonia
Pina, Vicente
Garcia-Rayado, Jaime
author Royo, Sonia
author_facet Royo, Sonia
Pina, Vicente
Garcia-Rayado, Jaime
author_role author
author2 Pina, Vicente
Garcia-Rayado, Jaime
author2_role author
author
description This paper analyzes the award-winning e-participation initiative of the city council of Madrid, DecideMadrid, to identify the critical success factors and the main barriers that are conditioning its performance. An exploratory case study is used as a research technique, including desk research and semi-structured interviews. The analysis distinguishes contextual, organizational and individual level factors; it considers whether the factors or barriers are more related to the information and communication technology (ICT) component, public sector context or democratic participation; it also differentiates among the different stages of the development of the initiative. Results show that individual and organizational factors related to the public sector context and democratic participation are the most relevant success factors. The high expectations of citizens explain the high levels of participation in the initial stages of Decide Madrid. However, the lack of transparency and poor functioning of some of its participatory activities (organizational factors related to the ICT and democratic dimensions) are negatively affecting its performance. The software created for this platform, Consul, has been adopted or it is in the process of being implemented in more than 100 institutions in 33 countries. Therefore, the findings of this research can potentially be useful to improve the performance and sustainability of e-participation platforms worldwide.
publishDate 2020
dc.date.none.fl_str_mv 2020
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://zaguan.unizar.es/record/88591
url http://zaguan.unizar.es/record/88591
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv info:eu-repo/grantAgreement/ES/DGA/S56-17R
info:eu-repo/grantAgreement/EC/H2020/726840
This project has received funding from the European Union’s Horizon 2020 research and innovation program under grant agreement No H2020 726840-TROPICO
info:eu-repo/grantAgreement/ES/UZ/UZ2019-SOC-05
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv
publisher.none.fl_str_mv
dc.source.none.fl_str_mv reponame:Zaguán. Repositorio Digital de la Universidad de Zaragoza
instname:Universidad de Zaragoza
instname_str Universidad de Zaragoza
reponame_str Zaguán. Repositorio Digital de la Universidad de Zaragoza
collection Zaguán. Repositorio Digital de la Universidad de Zaragoza
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