Beyond bias in student satisfaction surveys: exploring the role of grades and satisfaction with the learning design

Course satisfaction surveys play a relevant role in Higher Education, aiding in the quality assessment of courses and informing academic promotions. Nonetheless, understanding potential biases and influential factors within these surveys is crucial to their equitable utilization within universities....

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Detalles Bibliográficos
Autores: Marques, Francielle, Hernández-Leo, Davinia, Castillo, Carlos
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2025
País:España
Institución:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Repositorio:Recercat. Dipósit de la Recerca de Catalunya
OAI Identifier:oai:recercat.cat:10230/70140
Acceso en línea:http://hdl.handle.net/10230/70140
http://dx.doi.org/10.1007/s44322-025-00030-3
Access Level:acceso abierto
Palabra clave:Learning design
Learning environment
Learner satisfaction
Institutional analytics
Biases
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spelling Beyond bias in student satisfaction surveys: exploring the role of grades and satisfaction with the learning designMarques, FrancielleHernández-Leo, DaviniaCastillo, CarlosLearning designLearning environmentLearner satisfactionInstitutional analyticsBiasesCourse satisfaction surveys play a relevant role in Higher Education, aiding in the quality assessment of courses and informing academic promotions. Nonetheless, understanding potential biases and influential factors within these surveys is crucial to their equitable utilization within universities. This study delves into a deconstruction of satisfaction ratings considering three learning design factors (content, methodology, and workload) and their interplay with student grades. Especially emphasizing the need for institutional analytics to engage in Generative Uncertainty, aiding productive inquiries using data. Institutional analytics of the 2021–2022 and 2022–2023 survey results from a Spanish university revealed that learning design aspects strongly correlate with students’ holistic perception of a course. The correlation between student grades and student satisfaction related to learning design is either weak or moderate. These analytical findings imply that there may be bias in students’ responses to course satisfaction surveys (e.g., lower grades leading to lower satisfaction). However, this bias doesn’t consistently manifest.This work is co-funded by MICIU/AEI/https://doi.org/10.13039/501100011033 (PID2020-112584RB-C33, PID2023-146692OB-C33, CEX2021-001195-M) and the Department of Research and Universities of the Government of Catalonia (SGR 00930). Hernández-Leo (Serra Húnter) also acknowledges the support by ICREA under the ICREA Academia programme. Castillo also acknowledges support from the EU-funded projects "SoBigData + + " (grant agreement 871042), "FINDHR" (grant agreement 101070212).Springer202520252025info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttp://hdl.handle.net/10230/70140http://dx.doi.org/10.1007/s44322-025-00030-3http://hdl.handle.net/10230/70140reponame:Recercat. Dipósit de la Recerca de Catalunyainstname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)InglésJournal of New Approaches in Educational Research. 2025 March;14(1):9info:eu-repo/grantAgreement/ES/2PE/PID2020-112584RB-C33info:eu-repo/grantAgreement/ES/3PE/PID2023-146692OB-C33info:eu-repo/grantAgreement/EC/H2020/871042info:eu-repo/grantAgreement/EC/HE/101070212© The Author(s) 2025. This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons licence, unless indicated otherwise in a credit line to the mate‑rial. If material is not included in the article’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/.http://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessoai:recercat.cat:10230/701402026-05-29T05:05:01Z
dc.title.none.fl_str_mv Beyond bias in student satisfaction surveys: exploring the role of grades and satisfaction with the learning design
title Beyond bias in student satisfaction surveys: exploring the role of grades and satisfaction with the learning design
spellingShingle Beyond bias in student satisfaction surveys: exploring the role of grades and satisfaction with the learning design
Marques, Francielle
Learning design
Learning environment
Learner satisfaction
Institutional analytics
Biases
title_short Beyond bias in student satisfaction surveys: exploring the role of grades and satisfaction with the learning design
title_full Beyond bias in student satisfaction surveys: exploring the role of grades and satisfaction with the learning design
title_fullStr Beyond bias in student satisfaction surveys: exploring the role of grades and satisfaction with the learning design
title_full_unstemmed Beyond bias in student satisfaction surveys: exploring the role of grades and satisfaction with the learning design
title_sort Beyond bias in student satisfaction surveys: exploring the role of grades and satisfaction with the learning design
dc.creator.none.fl_str_mv Marques, Francielle
Hernández-Leo, Davinia
Castillo, Carlos
author Marques, Francielle
author_facet Marques, Francielle
Hernández-Leo, Davinia
Castillo, Carlos
author_role author
author2 Hernández-Leo, Davinia
Castillo, Carlos
author2_role author
author
dc.subject.none.fl_str_mv Learning design
Learning environment
Learner satisfaction
Institutional analytics
Biases
topic Learning design
Learning environment
Learner satisfaction
Institutional analytics
Biases
description Course satisfaction surveys play a relevant role in Higher Education, aiding in the quality assessment of courses and informing academic promotions. Nonetheless, understanding potential biases and influential factors within these surveys is crucial to their equitable utilization within universities. This study delves into a deconstruction of satisfaction ratings considering three learning design factors (content, methodology, and workload) and their interplay with student grades. Especially emphasizing the need for institutional analytics to engage in Generative Uncertainty, aiding productive inquiries using data. Institutional analytics of the 2021–2022 and 2022–2023 survey results from a Spanish university revealed that learning design aspects strongly correlate with students’ holistic perception of a course. The correlation between student grades and student satisfaction related to learning design is either weak or moderate. These analytical findings imply that there may be bias in students’ responses to course satisfaction surveys (e.g., lower grades leading to lower satisfaction). However, this bias doesn’t consistently manifest.
publishDate 2025
dc.date.none.fl_str_mv 2025
2025
2025
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/10230/70140
http://dx.doi.org/10.1007/s44322-025-00030-3
http://hdl.handle.net/10230/70140
url http://hdl.handle.net/10230/70140
http://dx.doi.org/10.1007/s44322-025-00030-3
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Journal of New Approaches in Educational Research. 2025 March;14(1):9
info:eu-repo/grantAgreement/ES/2PE/PID2020-112584RB-C33
info:eu-repo/grantAgreement/ES/3PE/PID2023-146692OB-C33
info:eu-repo/grantAgreement/EC/H2020/871042
info:eu-repo/grantAgreement/EC/HE/101070212
dc.rights.none.fl_str_mv http://creativecommons.org/licenses/by/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Springer
publisher.none.fl_str_mv Springer
dc.source.none.fl_str_mv reponame:Recercat. Dipósit de la Recerca de Catalunya
instname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
instname_str Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
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