Review of spoken dialogue systems

Spoken dialogue systems are computer programs developed to interact with users employing speech in order to provide them with specific automated services. The interaction is carried out by means of dialogue turns, which in many studies available in the literature, researchers aim to make as similar...

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Detalles Bibliográficos
Autores: López-Cózar Delgado, Ramón, Callejas, Zaraida, Griol, David, Quesada Moreno, José Francisco
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2014
País:España
Institución:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/174418
Acceso en línea:https://hdl.handle.net/11441/174418
https://doi.org/10.3989/loquens.2014.012
Access Level:acceso abierto
Palabra clave:Dialogue
Language understanding
Dialogue management
Natural language generation
Speech synthesis
Descripción
Sumario:Spoken dialogue systems are computer programs developed to interact with users employing speech in order to provide them with specific automated services. The interaction is carried out by means of dialogue turns, which in many studies available in the literature, researchers aim to make as similar as possible to those between humans in terms of naturalness, intelligence and affective content. In this paper we describe the fundaments of these systems including the main technologies employed for their development. We also present an evolution of this technology and discuss some current applications. Moreover, we discuss development paradigms, including scripting languages and the development of conversational interfaces for mobile apps. The correct modelling of the user is a key aspect of this technology. This is why we also describe affective, personality and contextual models. Finally, we address some current research trends in terms of verbal communication, multimodal interaction and dialogue management.