Bridging tourist services and clients: A personal networks-based description of the roles of travel agents

In this study, we analyse the professional role of a group of 28 travel agents in the Russian tourism market. By breaking down the role into basic activities and evaluating the exchanges with personal contacts regarding the performance of each of these activities, we show the centrality of these age...

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Authors: Holgado Ramos, Daniel, Alieva, Deniza, Maya Jariego, Isidro
Format: article
Status:Published version
Publication Date:2022
Country:España
Institution:Universidad de Sevilla (US)
Repository:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/132022
Online Access:https://hdl.handle.net/11441/132022
https://doi.org/10.1016/j.tmp.2022.100947
Access Level:Open access
Keyword:Travel agents
Tourism
Work roles
Brokerage
Personal networks
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spelling Bridging tourist services and clients: A personal networks-based description of the roles of travel agentsHolgado Ramos, DanielAlieva, DenizaMaya Jariego, IsidroTravel agentsTourismWork rolesBrokeragePersonal networksIn this study, we analyse the professional role of a group of 28 travel agents in the Russian tourism market. By breaking down the role into basic activities and evaluating the exchanges with personal contacts regarding the performance of each of these activities, we show the centrality of these agents in the tourism supply chain, as well as their mediating role between suppliers and customers. Agents perform tasks in the management of the trip and assistance to the tourist, by participating in contexts of interaction in which processes of interdependence and coordination of activities are generated. The results also serve to illustrate the combination of qualitative analysis and personal network analysis in a context of formal and informal relationships that reveal the exchange that occurs among tourism service provision professionals.ElsevierPsicología SocialHUM059: Laboratorio de Redes Personales y ComunidadesJunta de Andalucía2022info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://hdl.handle.net/11441/132022https://doi.org/10.1016/j.tmp.2022.100947reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésTourism Management Perspectives, 41, Article 100947.http://dx.doi.org/10.1016/j.tmp.2022.100947info:eu-repo/semantics/openAccessoai:idus.us.es:11441/1320222026-06-17T12:51:07Z
dc.title.none.fl_str_mv Bridging tourist services and clients: A personal networks-based description of the roles of travel agents
title Bridging tourist services and clients: A personal networks-based description of the roles of travel agents
spellingShingle Bridging tourist services and clients: A personal networks-based description of the roles of travel agents
Holgado Ramos, Daniel
Travel agents
Tourism
Work roles
Brokerage
Personal networks
title_short Bridging tourist services and clients: A personal networks-based description of the roles of travel agents
title_full Bridging tourist services and clients: A personal networks-based description of the roles of travel agents
title_fullStr Bridging tourist services and clients: A personal networks-based description of the roles of travel agents
title_full_unstemmed Bridging tourist services and clients: A personal networks-based description of the roles of travel agents
title_sort Bridging tourist services and clients: A personal networks-based description of the roles of travel agents
dc.creator.none.fl_str_mv Holgado Ramos, Daniel
Alieva, Deniza
Maya Jariego, Isidro
author Holgado Ramos, Daniel
author_facet Holgado Ramos, Daniel
Alieva, Deniza
Maya Jariego, Isidro
author_role author
author2 Alieva, Deniza
Maya Jariego, Isidro
author2_role author
author
dc.contributor.none.fl_str_mv Psicología Social
HUM059: Laboratorio de Redes Personales y Comunidades
Junta de Andalucía
dc.subject.none.fl_str_mv Travel agents
Tourism
Work roles
Brokerage
Personal networks
topic Travel agents
Tourism
Work roles
Brokerage
Personal networks
description In this study, we analyse the professional role of a group of 28 travel agents in the Russian tourism market. By breaking down the role into basic activities and evaluating the exchanges with personal contacts regarding the performance of each of these activities, we show the centrality of these agents in the tourism supply chain, as well as their mediating role between suppliers and customers. Agents perform tasks in the management of the trip and assistance to the tourist, by participating in contexts of interaction in which processes of interdependence and coordination of activities are generated. The results also serve to illustrate the combination of qualitative analysis and personal network analysis in a context of formal and informal relationships that reveal the exchange that occurs among tourism service provision professionals.
publishDate 2022
dc.date.none.fl_str_mv 2022
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://hdl.handle.net/11441/132022
https://doi.org/10.1016/j.tmp.2022.100947
url https://hdl.handle.net/11441/132022
https://doi.org/10.1016/j.tmp.2022.100947
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Tourism Management Perspectives, 41, Article 100947.
http://dx.doi.org/10.1016/j.tmp.2022.100947
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15.301603

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