Does hotel size matter to get more reviews per room?

The number of reviews on websites like TripAdvisor may improve hotel ratings and hotel rankings, which favors the perception of hotel quality. Previous studies have focused on the total number of reviews for each hotel, suggesting that increasing the number of reviews could affect hotel ratings. We...

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Detalles Bibliográficos
Autores: Mellinas, Juan Pedro, Martín Fuentes, Eva
Tipo de recurso: artículo
Estado:Versión aceptada para publicación
Fecha de publicación:2019
País:España
Institución:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Repositorio:Recercat. Dipósit de la Recerca de Catalunya
OAI Identifier:oai:recercat.cat:10459.1/68366
Acceso en línea:https://doi.org/10.1007/s40558-018-0126-7
http://hdl.handle.net/10459.1/68366
Access Level:acceso abierto
Palabra clave:Online reviews
TripAdvisor
Hospitality
Hotel rooms
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spelling Does hotel size matter to get more reviews per room?Mellinas, Juan PedroMartín Fuentes, EvaOnline reviewsTripAdvisorHospitalityHotel roomsThe number of reviews on websites like TripAdvisor may improve hotel ratings and hotel rankings, which favors the perception of hotel quality. Previous studies have focused on the total number of reviews for each hotel, suggesting that increasing the number of reviews could affect hotel ratings. We use a simple index, which is obtained by dividing the number of reviews on TripAdvisor for a given hotel by its number of rooms. This allows identifying the profile of the hotels that are most efficient at generating reviews on this website, which are surprisingly the smallest ones. This index also shows the real level of use of TripAdvisor in each country, without taking into account its population or number of hotels, which are elements that distort the measurement of the popularity of this website.This work was supported by the Spanish Ministry of Economy, Industry and Competitiveness (Grant id.: TURCOLAB ECO2017-88984-R). This research article has received a grant for its linguistic revision from the Language Institute of the University of Lleida (2018 call).Springer2019info:eu-repo/semantics/articleinfo:eu-repo/semantics/acceptedVersionapplication/pdfhttps://doi.org/10.1007/s40558-018-0126-7http://hdl.handle.net/10459.1/68366reponame:Recercat. Dipósit de la Recerca de Catalunyainstname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)Inglésinfo:eu-repo/grantAgreement/AEI/Plan Estatal de Investigación Científica y Técnica y de Innovación 2013-2016/ECO2017-88984-RVersió postprint del document publicat a https://doi.org/10.1007/s40558-018-0126-7Information Technology & Tourism, 2019, vol. 21, núm. 2, p. 165-180(c) Springer, 2019info:eu-repo/semantics/openAccessoai:recercat.cat:10459.1/683662026-05-29T05:05:01Z
dc.title.none.fl_str_mv Does hotel size matter to get more reviews per room?
title Does hotel size matter to get more reviews per room?
spellingShingle Does hotel size matter to get more reviews per room?
Mellinas, Juan Pedro
Online reviews
TripAdvisor
Hospitality
Hotel rooms
title_short Does hotel size matter to get more reviews per room?
title_full Does hotel size matter to get more reviews per room?
title_fullStr Does hotel size matter to get more reviews per room?
title_full_unstemmed Does hotel size matter to get more reviews per room?
title_sort Does hotel size matter to get more reviews per room?
dc.creator.none.fl_str_mv Mellinas, Juan Pedro
Martín Fuentes, Eva
author Mellinas, Juan Pedro
author_facet Mellinas, Juan Pedro
Martín Fuentes, Eva
author_role author
author2 Martín Fuentes, Eva
author2_role author
dc.subject.none.fl_str_mv Online reviews
TripAdvisor
Hospitality
Hotel rooms
topic Online reviews
TripAdvisor
Hospitality
Hotel rooms
description The number of reviews on websites like TripAdvisor may improve hotel ratings and hotel rankings, which favors the perception of hotel quality. Previous studies have focused on the total number of reviews for each hotel, suggesting that increasing the number of reviews could affect hotel ratings. We use a simple index, which is obtained by dividing the number of reviews on TripAdvisor for a given hotel by its number of rooms. This allows identifying the profile of the hotels that are most efficient at generating reviews on this website, which are surprisingly the smallest ones. This index also shows the real level of use of TripAdvisor in each country, without taking into account its population or number of hotels, which are elements that distort the measurement of the popularity of this website.
publishDate 2019
dc.date.none.fl_str_mv 2019
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/acceptedVersion
format article
status_str acceptedVersion
dc.identifier.none.fl_str_mv https://doi.org/10.1007/s40558-018-0126-7
http://hdl.handle.net/10459.1/68366
url https://doi.org/10.1007/s40558-018-0126-7
http://hdl.handle.net/10459.1/68366
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv info:eu-repo/grantAgreement/AEI/Plan Estatal de Investigación Científica y Técnica y de Innovación 2013-2016/ECO2017-88984-R
Versió postprint del document publicat a https://doi.org/10.1007/s40558-018-0126-7
Information Technology & Tourism, 2019, vol. 21, núm. 2, p. 165-180
dc.rights.none.fl_str_mv (c) Springer, 2019
info:eu-repo/semantics/openAccess
rights_invalid_str_mv (c) Springer, 2019
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Springer
publisher.none.fl_str_mv Springer
dc.source.none.fl_str_mv reponame:Recercat. Dipósit de la Recerca de Catalunya
instname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
instname_str Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
reponame_str Recercat. Dipósit de la Recerca de Catalunya
collection Recercat. Dipósit de la Recerca de Catalunya
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