Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of Bulgaria

Purpose: This study analyzes the motivational factors for ISO 9001 certification in Bulgaria from the internal/external motivations perspective, or the so-called dual model. Design/methodology/approach: This study is based on a mixed method research approach, which employed two interviews with exper...

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Detalles Bibliográficos
Autores: Georgiev, Svetoslav, Georgiev, Emil
Tipo de recurso: artículo
Fecha de publicación:2015
País:España
Institución:Universitat Politècnica de Catalunya (UPC)
Repositorio:UPCommons. Portal del coneixement obert de la UPC
Idioma:inglés
OAI Identifier:oai:upcommons.upc.edu:2117/84549
Acceso en línea:https://hdl.handle.net/2117/84549
Access Level:acceso abierto
Palabra clave:Total quality management
ISO 9000 Series Standars
Quality standars
ISO 9000 series
Certification
Motivational factors
Benefits
Quality management
Bulgaria
Normes ISO 9000
Qualitat total
Àrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitat
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spelling Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of BulgariaGeorgiev, SvetoslavGeorgiev, EmilTotal quality managementISO 9000 Series StandarsQuality standarsISO 9000 seriesCertificationMotivational factorsBenefitsQuality managementBulgariaNormes ISO 9000Qualitat totalÀrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitatPurpose: This study analyzes the motivational factors for ISO 9001 certification in Bulgaria from the internal/external motivations perspective, or the so-called dual model. Design/methodology/approach: This study is based on a mixed method research approach, which employed two interviews with experts in the field of quality management at the exploratory stage, and a survey involving 127 companies at the descriptive stage. Findings: This study claims that enhanced company image and competitiveness – an external motivation - is the leading motivational factor for ISO 9001 certification in Bulgaria. At the same time, our primary investigation reveals that Bulgarian firms are not predominantly externally driven, for internal motivations including process improvement and product quality improvement seem to be an important driver for ISO 9001 certification. Last but not least, this research asserts that enhanced company image and competitiveness has a stronger impact on the motivations for ISO 9001 certification than customer and supplier pressure, which is in line with previous research works on developing economy economies such as Bulgaria. Finally, our study indicates a moderate, yet positive correlation between motivations for and benefits of ISO 9001 certification. Social implications: This research work casts some light on the evolution of quality management in Bulgaria since the end of communism, which can serve as an important foundation for the better understanding of quality management in former communist economies in general and Eastern European states in particular. Originality/value: Derived from the acute gap between ISO studies in Western and former communist economies, this research work presents one of the first official, international studies in the field of ISO certification in Bulgaria, and more precisely, a paper describing the motives for ISO 9001 certification among Bulgarian businesses.Peer ReviewedOmniaScience20152015-07-0120162016-03-16journal articlehttp://purl.org/coar/resource_type/c_6501NAhttp://purl.org/coar/version/c_be7fb7dd8ff6fe43info:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/2117/84549reponame:UPCommons. Portal del coneixement obert de la UPCinstname:Universitat Politècnica de Catalunya (UPC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial 3.0 Unportedhttp://creativecommons.org/licenses/by-nc/3.0/info:eu-repo/semantics/openAccessoai:upcommons.upc.edu:2117/845492026-05-27T15:37:01Z
dc.title.none.fl_str_mv Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of Bulgaria
title Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of Bulgaria
spellingShingle Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of Bulgaria
Georgiev, Svetoslav
Total quality management
ISO 9000 Series Standars
Quality standars
ISO 9000 series
Certification
Motivational factors
Benefits
Quality management
Bulgaria
Normes ISO 9000
Qualitat total
Àrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitat
title_short Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of Bulgaria
title_full Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of Bulgaria
title_fullStr Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of Bulgaria
title_full_unstemmed Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of Bulgaria
title_sort Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of Bulgaria
dc.creator.none.fl_str_mv Georgiev, Svetoslav
Georgiev, Emil
author Georgiev, Svetoslav
author_facet Georgiev, Svetoslav
Georgiev, Emil
author_role author
author2 Georgiev, Emil
author2_role author
dc.subject.none.fl_str_mv Total quality management
ISO 9000 Series Standars
Quality standars
ISO 9000 series
Certification
Motivational factors
Benefits
Quality management
Bulgaria
Normes ISO 9000
Qualitat total
Àrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitat
topic Total quality management
ISO 9000 Series Standars
Quality standars
ISO 9000 series
Certification
Motivational factors
Benefits
Quality management
Bulgaria
Normes ISO 9000
Qualitat total
Àrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitat
description Purpose: This study analyzes the motivational factors for ISO 9001 certification in Bulgaria from the internal/external motivations perspective, or the so-called dual model. Design/methodology/approach: This study is based on a mixed method research approach, which employed two interviews with experts in the field of quality management at the exploratory stage, and a survey involving 127 companies at the descriptive stage. Findings: This study claims that enhanced company image and competitiveness – an external motivation - is the leading motivational factor for ISO 9001 certification in Bulgaria. At the same time, our primary investigation reveals that Bulgarian firms are not predominantly externally driven, for internal motivations including process improvement and product quality improvement seem to be an important driver for ISO 9001 certification. Last but not least, this research asserts that enhanced company image and competitiveness has a stronger impact on the motivations for ISO 9001 certification than customer and supplier pressure, which is in line with previous research works on developing economy economies such as Bulgaria. Finally, our study indicates a moderate, yet positive correlation between motivations for and benefits of ISO 9001 certification. Social implications: This research work casts some light on the evolution of quality management in Bulgaria since the end of communism, which can serve as an important foundation for the better understanding of quality management in former communist economies in general and Eastern European states in particular. Originality/value: Derived from the acute gap between ISO studies in Western and former communist economies, this research work presents one of the first official, international studies in the field of ISO certification in Bulgaria, and more precisely, a paper describing the motives for ISO 9001 certification among Bulgarian businesses.
publishDate 2015
dc.date.none.fl_str_mv 2015
2015-07-01
2016
2016-03-16
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
NA
http://purl.org/coar/version/c_be7fb7dd8ff6fe43
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/2117/84549
url https://hdl.handle.net/2117/84549
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial 3.0 Unported
http://creativecommons.org/licenses/by-nc/3.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial 3.0 Unported
http://creativecommons.org/licenses/by-nc/3.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv OmniaScience
publisher.none.fl_str_mv OmniaScience
dc.source.none.fl_str_mv reponame:UPCommons. Portal del coneixement obert de la UPC
instname:Universitat Politècnica de Catalunya (UPC)
instname_str Universitat Politècnica de Catalunya (UPC)
reponame_str UPCommons. Portal del coneixement obert de la UPC
collection UPCommons. Portal del coneixement obert de la UPC
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,301603

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