Quality assessment of Physical Education in Shahriar city based on SERVQUAL model

he objective was to assess the quality of Physical Education in secondary schools of Shahriar city using the SERVQUAL model. The sample consisted of 336 (217 males and 119 females) secondary school stu-dents of Shahriar in 2019-2020. The distribution of the students was: 166 students (49.4%) of tent...

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Autores: Monazami, Amirhossein, Karami, Farokh, Shahbazi, Masumeh
Tipo de recurso: artículo
Fecha de publicación:2020
País:España
Institución:Universidad de Murcia
Repositorio:DIGITUM. Depósito Digital Institucional de la Universidad de Murcia
OAI Identifier:oai:digitum.um.es:10201/94573
Acceso en línea:https://doi.org/10.6018/sportk.431211
http://hdl.handle.net/10201/94573
Access Level:acceso abierto
Palabra clave:Physical Education
Shahriar
Iran
SERVQUAL
Educación Física
Irán
CDU::7 Bellas artes::79 - Diversiones. Espectáculos. Cine. Teatro. Danza. Juegos.Deportes
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spelling Quality assessment of Physical Education in Shahriar city based on SERVQUAL modelEvaluación de la calidad de la Educación Física en la ciudad de Shahriar según el modelo SERVQUALMonazami, AmirhosseinKarami, FarokhShahbazi, MasumehPhysical EducationShahriarIranSERVQUALEducación FísicaShahriarIránSERVQUALCDU::7 Bellas artes::79 - Diversiones. Espectáculos. Cine. Teatro. Danza. Juegos.Deporteshe objective was to assess the quality of Physical Education in secondary schools of Shahriar city using the SERVQUAL model. The sample consisted of 336 (217 males and 119 females) secondary school stu-dents of Shahriar in 2019-2020. The distribution of the students was: 166 students (49.4%) of tenth grade, 132 students (39.5%) of eleventh grade and 38 students (11.1%) of twelfth grade. An adaptation of SERVQUAL questionnaire was the instrument used, with the title “Quality of Service in Physical Education” (Cronbach’s alpha=0.949). Data were analyzed with SPSS 16. The quality of the desirable educational services was significantly (p<0.01) higher than the quality of the available educational services in all the dimensions studied: Tangibles, Reliability, Responsiveness, Assuran-ce, Empathy. For tenth grade students, the most important dimension was tangibles and the least important was responsiveness. For eleventh grade students, the most important dimension was assurance and the least im-portant was responsiveness. For twelfth grade students, the most impor-tant dimension was assurance and the least important was empathy. The findings of this study can be used to improve education quality in schools, particularly in Physical Education.Resumen: El objetivo fue evaluar la calidad de la educación física en las escuelas secundarias de la ciudad de Shahriar utilizando el modelo SERVQUAL. La muestra consistió en 336 (217 hombres y 119 mujeres) estudiantes de secundaria de Shahriar en 2019-2020. La distribución de los alumnos fue: 166 alumnos (49.4%) de décimo grado, 132 alumnos (39.5%) de undécimo grado y 38 alumnos (11.1%) de duodécimo grado. El instru-mento utilizado fue una adaptación del cuestionario SERVQUAL, con el título “Calidad de servicio en educación física” (alfa de Cronbach=0.949). Los datos se analizaron con SPSS 16. La calidad de los servicios educativos deseables fue significativamente (p<0.01) mayor que la calidad de los servi cios educativos disponibles en todas las dimensiones estudiadas: elementos tangibles, fiabilidad, sensibilidad, seguridad, empatía. Para los estudiantes de décimo grado, la dimensión más importante fue la de elementos tangi-bles y la menos importante fue la de sensibilidad. Para los estudiantes de undécimo grado, la dimensión más importante fue la de seguridad y la menos importante la sensibilidad. Para los estudiantes de duodécimo grado, la dimensión más importante fue la de seguridad y la menos importante la de empatía. Los resultados de este estudio pueden usarse para mejorar la calidad de la educación en los centros educativos, particularmente en Educación Física.Murcia: Servicio de publicaciones de la Universidad de Murcia202020202020info:eu-repo/semantics/articleapplication/pdf4application/pdfhttps://doi.org/10.6018/sportk.431211http://hdl.handle.net/10201/94573reponame:DIGITUM. Depósito Digital Institucional de la Universidad de Murciainstname:Universidad de MurciaInglésinfo:eu-repo/semantics/openAccessAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/oai:digitum.um.es:10201/945732026-05-27T12:40:41Z
dc.title.none.fl_str_mv Quality assessment of Physical Education in Shahriar city based on SERVQUAL model
Evaluación de la calidad de la Educación Física en la ciudad de Shahriar según el modelo SERVQUAL
title Quality assessment of Physical Education in Shahriar city based on SERVQUAL model
spellingShingle Quality assessment of Physical Education in Shahriar city based on SERVQUAL model
Monazami, Amirhossein
Physical Education
Shahriar
Iran
SERVQUAL
Educación Física
Shahriar
Irán
SERVQUAL
CDU::7 Bellas artes::79 - Diversiones. Espectáculos. Cine. Teatro. Danza. Juegos.Deportes
title_short Quality assessment of Physical Education in Shahriar city based on SERVQUAL model
title_full Quality assessment of Physical Education in Shahriar city based on SERVQUAL model
title_fullStr Quality assessment of Physical Education in Shahriar city based on SERVQUAL model
title_full_unstemmed Quality assessment of Physical Education in Shahriar city based on SERVQUAL model
title_sort Quality assessment of Physical Education in Shahriar city based on SERVQUAL model
dc.creator.none.fl_str_mv Monazami, Amirhossein
Karami, Farokh
Shahbazi, Masumeh
author Monazami, Amirhossein
author_facet Monazami, Amirhossein
Karami, Farokh
Shahbazi, Masumeh
author_role author
author2 Karami, Farokh
Shahbazi, Masumeh
author2_role author
author
dc.subject.none.fl_str_mv Physical Education
Shahriar
Iran
SERVQUAL
Educación Física
Shahriar
Irán
SERVQUAL
CDU::7 Bellas artes::79 - Diversiones. Espectáculos. Cine. Teatro. Danza. Juegos.Deportes
topic Physical Education
Shahriar
Iran
SERVQUAL
Educación Física
Shahriar
Irán
SERVQUAL
CDU::7 Bellas artes::79 - Diversiones. Espectáculos. Cine. Teatro. Danza. Juegos.Deportes
description he objective was to assess the quality of Physical Education in secondary schools of Shahriar city using the SERVQUAL model. The sample consisted of 336 (217 males and 119 females) secondary school stu-dents of Shahriar in 2019-2020. The distribution of the students was: 166 students (49.4%) of tenth grade, 132 students (39.5%) of eleventh grade and 38 students (11.1%) of twelfth grade. An adaptation of SERVQUAL questionnaire was the instrument used, with the title “Quality of Service in Physical Education” (Cronbach’s alpha=0.949). Data were analyzed with SPSS 16. The quality of the desirable educational services was significantly (p<0.01) higher than the quality of the available educational services in all the dimensions studied: Tangibles, Reliability, Responsiveness, Assuran-ce, Empathy. For tenth grade students, the most important dimension was tangibles and the least important was responsiveness. For eleventh grade students, the most important dimension was assurance and the least im-portant was responsiveness. For twelfth grade students, the most impor-tant dimension was assurance and the least important was empathy. The findings of this study can be used to improve education quality in schools, particularly in Physical Education.
publishDate 2020
dc.date.none.fl_str_mv 2020
2020
2020
dc.type.none.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://doi.org/10.6018/sportk.431211
http://hdl.handle.net/10201/94573
url https://doi.org/10.6018/sportk.431211
http://hdl.handle.net/10201/94573
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
rights_invalid_str_mv Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.format.none.fl_str_mv application/pdf
4
application/pdf
dc.publisher.none.fl_str_mv Murcia: Servicio de publicaciones de la Universidad de Murcia
publisher.none.fl_str_mv Murcia: Servicio de publicaciones de la Universidad de Murcia
dc.source.none.fl_str_mv reponame:DIGITUM. Depósito Digital Institucional de la Universidad de Murcia
instname:Universidad de Murcia
instname_str Universidad de Murcia
reponame_str DIGITUM. Depósito Digital Institucional de la Universidad de Murcia
collection DIGITUM. Depósito Digital Institucional de la Universidad de Murcia
repository.name.fl_str_mv
repository.mail.fl_str_mv
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