Investigação em design - Questionar o utilizador do sistema self-checkout
[EN] Understanding user behavior in the self-checkout interaction experience is important to discover their needs. This article aims to identify which groups of questions serve to understand this type of interaction, for example questionnaire planning, variable selection and types of questions The s...
| Autores: | , |
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| Tipo de recurso: | artículo |
| Fecha de publicación: | 2019 |
| País: | España |
| Institución: | Universitat Politècnica de València (UPV) |
| Repositorio: | RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia |
| Idioma: | pta |
| OAI Identifier: | oai:riunet.upv.es:10251/127478 |
| Acceso en línea: | https://riunet.upv.es/handle/10251/127478 |
| Access Level: | acceso abierto |
| Palabra clave: | Investigação em Design Questionário Comportamento do Utilizador Design de Produto EXPRESION GRAFICA EN LA INGENIERIA |
| Sumario: | [EN] Understanding user behavior in the self-checkout interaction experience is important to discover their needs. This article aims to identify which groups of questions serve to understand this type of interaction, for example questionnaire planning, variable selection and types of questions The survey consists of four groups: " User Habits"; " Interaction Evaluation"; "User Satisfaction" (Preference, Attitudes and Motivation) and "Future Trends". The questionnaire also has the fifth group of "Observations" and the sixth of "Sociodemographic Characteristics". The defined variables aim to measure the quality and satisfaction of the system. The questionnaire created contributes to generate knowledge in an area not explored by Product Design, consumer behavior and opinion in the interaction with a complex public system. |
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