Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty

Little evidence is available on how airline meals and their dimensions affect customers’ loyalty generation procedure and behaviors towards airline products. This research is designed to elucidate airline customer loyalty generation procedure by uncovering the specific role of airline meals and thei...

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Detalles Bibliográficos
Autores: Han, Heesup, Moon, Hyoungeun, Ariza Montes, José Antonio, Lee, Soyeun
Tipo de recurso: artículo
Fecha de publicación:2020
País:España
Institución:Universidad Loyola Andalucía
Repositorio:Brújula
OAI Identifier:oai:repositorio.uloyola.es:20.500.12412/4164
Acceso en línea:https://hdl.handle.net/20.500.12412/4164
Access Level:acceso abierto
Palabra clave:Sensory and health-related food quality
Convenience and process food quality
Airline meal
Customer loyalty
Satisfaction
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spelling Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler LoyaltyHan, HeesupMoon, HyoungeunAriza Montes, José AntonioLee, SoyeunSensory and health-related food qualityConvenience and process food qualityAirline mealCustomer loyaltySatisfactionLittle evidence is available on how airline meals and their dimensions affect customers’ loyalty generation procedure and behaviors towards airline products. This research is designed to elucidate airline customer loyalty generation procedure by uncovering the specific role of airline meals and their dimensions, attitude, satisfaction, and love. Using a quantitative method, empirical findings from the structural analysis successfully offer a good understanding of airline food quality and its role, identify the vital triggers of customer loyalty, and uncover the silent mediating role of airline love in affecting loyalty. Taking one step further beyond the theorizations in the existing studies of airline customers’ post-purchase behaviors, the present study builds a strong conceptual framework relating airline food quality, attitude, satisfaction, airline love, and customer loyalty.2020info:eu-repo/semantics/articlehttps://hdl.handle.net/20.500.12412/4164reponame:Brújulainstname:Universidad Loyola AndalucíaIngléshttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessoai:repositorio.uloyola.es:20.500.12412/41642026-06-24T12:48:37Z
dc.title.none.fl_str_mv Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty
title Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty
spellingShingle Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty
Han, Heesup
Sensory and health-related food quality
Convenience and process food quality
Airline meal
Customer loyalty
Satisfaction
title_short Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty
title_full Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty
title_fullStr Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty
title_full_unstemmed Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty
title_sort Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty
dc.creator.none.fl_str_mv Han, Heesup
Moon, Hyoungeun
Ariza Montes, José Antonio
Lee, Soyeun
author Han, Heesup
author_facet Han, Heesup
Moon, Hyoungeun
Ariza Montes, José Antonio
Lee, Soyeun
author_role author
author2 Moon, Hyoungeun
Ariza Montes, José Antonio
Lee, Soyeun
author2_role author
author
author
dc.subject.none.fl_str_mv Sensory and health-related food quality
Convenience and process food quality
Airline meal
Customer loyalty
Satisfaction
topic Sensory and health-related food quality
Convenience and process food quality
Airline meal
Customer loyalty
Satisfaction
description Little evidence is available on how airline meals and their dimensions affect customers’ loyalty generation procedure and behaviors towards airline products. This research is designed to elucidate airline customer loyalty generation procedure by uncovering the specific role of airline meals and their dimensions, attitude, satisfaction, and love. Using a quantitative method, empirical findings from the structural analysis successfully offer a good understanding of airline food quality and its role, identify the vital triggers of customer loyalty, and uncover the silent mediating role of airline love in affecting loyalty. Taking one step further beyond the theorizations in the existing studies of airline customers’ post-purchase behaviors, the present study builds a strong conceptual framework relating airline food quality, attitude, satisfaction, airline love, and customer loyalty.
publishDate 2020
dc.date.none.fl_str_mv 2020
dc.type.none.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/20.500.12412/4164
url https://hdl.handle.net/20.500.12412/4164
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.rights.none.fl_str_mv http://creativecommons.org/licenses/by-nc-nd/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.source.none.fl_str_mv reponame:Brújula
instname:Universidad Loyola Andalucía
instname_str Universidad Loyola Andalucía
reponame_str Brújula
collection Brújula
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,812429

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