Double-entry analysis system (DEAS) for comprehensive quality evaluation of websites: case study in the tourism sector

A new analysis system for evaluating website quality is presented. It is characterized by its ability to interrelate and eva- luate both technical and strategic aspects of a website. It is based on the premise that, while the technical aspects that govern the operation and functionality have a great...

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Bibliographic Details
Authors: Sanabre, Carles, Pedraza, Rafael, Vinyals Mirabent, Sara
Format: article
Status:Published version
Publication Date:2020
Country:España
Institution:Universitat Pompeu Fabra
Repository:Repositorio Digital de la UPF
OAI Identifier:oai:repositori.upf.edu:10230/48880
Online Access:http://hdl.handle.net/10230/48880
http://dx.doi.org/10.3145/epi.2020.jul.32
Access Level:Open access
Keyword:Websites
Website quality
Website evaluation
Web quality index
Strategic web quality
Technical web quality
Compre-hensive web quality
Analysis systems
Methods
Web strategy
Tourist websites
E-tourism
Description
Summary:A new analysis system for evaluating website quality is presented. It is characterized by its ability to interrelate and eva- luate both technical and strategic aspects of a website. It is based on the premise that, while the technical aspects that govern the operation and functionality have a great impact on the quality of a website, they do not guarantee its success on their own. This approach differs from those commonly adopted in analysis systems, since until now most of them have been developed by adopting a predominantly operational or functional view.