Indicadores de desempeño en empresas promotoras constructoras de vivienda. El caso de México
ABSTRACT Performance measurement in residential housing, at a company or project level, is usually assessed using financial indicators. There are other performance indicators that can be also applied to the construction industry. The literature review identifies papers and reports that propose a set...
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| Format: | doctoral thesis |
| Publication Date: | 2017 |
| Country: | España |
| Institution: | Universitat Politècnica de València (UPV) |
| Repository: | RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia |
| Language: | Spanish |
| OAI Identifier: | oai:riunet.upv.es:10251/90447 |
| Online Access: | https://riunet.upv.es/handle/10251/90447 |
| Access Level: | Open access |
| Keyword: | Indicadores Desempeño Promotoras Constructoras México Vivienda PROYECTOS DE INGENIERIA |
| Summary: | ABSTRACT Performance measurement in residential housing, at a company or project level, is usually assessed using financial indicators. There are other performance indicators that can be also applied to the construction industry. The literature review identifies papers and reports that propose a set of indicators that can be applied to different areas. However, there is no evidence of a system that comprises the key performance indicators at the design-bid-build-delivery stages of the life-cycle of developer and homebuilder companies. Therefore, the main goal of this research is to create a model of performance indicators (at the strategic, tactical and operative levels), based on the production chain of a developer and homebuilder company. Once the theoretical proposal is set, a Delphi study is developed; therefore, a panel of 11 experts assesses and summarizes the indicators that allow measuring the performance of Mexican developer and homebuilder companies. Once the model is simplified and adjusted, it is validated through multiple case studies of two Mexican developer and homebuilder companies; the model has to be implemented and monitored in two whole productive cycles of each one of these case studies. Finally, the basic indicators obtained are: time, production cost, administrative cost, housing internal delivery, housing technical report, housing external delivery, warrantees, quality, and customer service. These indicators are aligned with an intrinsic traceability among them. This research also proposes an indicator of global performance (IDGC). This way, developer and homebuilder companies achieve project success considering the proposed indicators, focused on three key areas of the value supply chain: construction, housing internal delivery, and housing delivery to the final customer. |
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