The uneven role of users in service innovation performance.

This paper provides a conceptual and empirical framework for analyzing the role of users in innovation and performance at the firm level in the service sector. The theoretical model builds on the user innovation theory in services and proposes to distinguish between different modes and degrees of us...

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Detalhes bibliográficos
Autores: Rubalcaba Bermejo, Luis|||0000-0001-5724-9091, Deschryvere, Matthias
Formato: artículo
Fecha de publicación:2023
País:España
Recursos:Universidad de Alcalá (UAH)
Repositorio:e_Buah Biblioteca Digital Universidad de Alcalá
Idioma:inglés
OAI Identifier:oai:ebuah.uah.es:10017/60118
Acesso em linha:http://hdl.handle.net/10017/60118
https://dx.doi.org/10.1080/10438599.2022.2053848
Access Level:acceso abierto
Palavra-chave:Services
innovation
service innovation
productivity
user orientation
user innovation
open innovation
Economía
Economics
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network_acronym_str ES
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repository_id_str
spelling The uneven role of users in service innovation performance.Rubalcaba Bermejo, Luis|||0000-0001-5724-9091Deschryvere, MatthiasServicesinnovationservice innovationproductivityuser orientationuser innovationopen innovationEconomíaEconomicsThis paper provides a conceptual and empirical framework for analyzing the role of users in innovation and performance at the firm level in the service sector. The theoretical model builds on the user innovation theory in services and proposes to distinguish between different modes and degrees of user participation that may perform differently. The empirical testing is based on a unique dataset from Finland. Results show that not all user engagement led to similar impacts: more active roles versus passive ones have a significant positive relationship with innovation output, but only specific combinations of user orientation and its intensity matter. Besides, no direct significant impacts from user orientation on productivity were found. As a managerial implication, service companies may approach users as co-innovation partners oriented to service quality and customer satisfaction rather than oriented to increase business efficiency.20232023-01-0120232023-01-0120262026-01-31journal articlehttp://purl.org/coar/resource_type/c_6501NAhttp://purl.org/coar/version/c_be7fb7dd8ff6fe43info:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10017/60118https://dx.doi.org/10.1080/10438599.2022.2053848reponame:e_Buah Biblioteca Digital Universidad de Alcaláinstname:Universidad de Alcalá (UAH)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessoai:ebuah.uah.es:10017/601182026-06-18T11:13:07Z
dc.title.none.fl_str_mv The uneven role of users in service innovation performance.
title The uneven role of users in service innovation performance.
spellingShingle The uneven role of users in service innovation performance.
Rubalcaba Bermejo, Luis|||0000-0001-5724-9091
Services
innovation
service innovation
productivity
user orientation
user innovation
open innovation
Economía
Economics
title_short The uneven role of users in service innovation performance.
title_full The uneven role of users in service innovation performance.
title_fullStr The uneven role of users in service innovation performance.
title_full_unstemmed The uneven role of users in service innovation performance.
title_sort The uneven role of users in service innovation performance.
dc.creator.none.fl_str_mv Rubalcaba Bermejo, Luis|||0000-0001-5724-9091
Deschryvere, Matthias
author Rubalcaba Bermejo, Luis|||0000-0001-5724-9091
author_facet Rubalcaba Bermejo, Luis|||0000-0001-5724-9091
Deschryvere, Matthias
author_role author
author2 Deschryvere, Matthias
author2_role author
dc.subject.none.fl_str_mv Services
innovation
service innovation
productivity
user orientation
user innovation
open innovation
Economía
Economics
topic Services
innovation
service innovation
productivity
user orientation
user innovation
open innovation
Economía
Economics
description This paper provides a conceptual and empirical framework for analyzing the role of users in innovation and performance at the firm level in the service sector. The theoretical model builds on the user innovation theory in services and proposes to distinguish between different modes and degrees of user participation that may perform differently. The empirical testing is based on a unique dataset from Finland. Results show that not all user engagement led to similar impacts: more active roles versus passive ones have a significant positive relationship with innovation output, but only specific combinations of user orientation and its intensity matter. Besides, no direct significant impacts from user orientation on productivity were found. As a managerial implication, service companies may approach users as co-innovation partners oriented to service quality and customer satisfaction rather than oriented to increase business efficiency.
publishDate 2023
dc.date.none.fl_str_mv 2023
2023-01-01
2023
2023-01-01
2026
2026-01-31
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
NA
http://purl.org/coar/version/c_be7fb7dd8ff6fe43
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv http://hdl.handle.net/10017/60118
https://dx.doi.org/10.1080/10438599.2022.2053848
url http://hdl.handle.net/10017/60118
https://dx.doi.org/10.1080/10438599.2022.2053848
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:e_Buah Biblioteca Digital Universidad de Alcalá
instname:Universidad de Alcalá (UAH)
instname_str Universidad de Alcalá (UAH)
reponame_str e_Buah Biblioteca Digital Universidad de Alcalá
collection e_Buah Biblioteca Digital Universidad de Alcalá
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,811543

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