Handover defects: comparison of construction and post-handover housing defects

This is an Accepted Manuscript of an article published by Taylor & Francis Group in Building research and information on 20/05/2015, available online: http://www.tandfonline.com/doi/abs/10.1080/09613218.2015.1039284

Detalles Bibliográficos
Autores: Forcada Matheu, Núria|||0000-0003-2109-4205, Macarulla Martí, Marcel|||0000-0002-5469-7291, Gangolells Solanellas, Marta|||0000-0001-7921-595X, Casals Casanova, Miquel|||0000-0001-5379-894X
Tipo de recurso: artículo
Fecha de publicación:2015
País:España
Institución:Universitat Politècnica de Catalunya (UPC)
Repositorio:UPCommons. Portal del coneixement obert de la UPC
Idioma:inglés
OAI Identifier:oai:upcommons.upc.edu:2117/78911
Acceso en línea:https://hdl.handle.net/2117/78911
https://dx.doi.org/10.1080/09613218.2015.1039284
Access Level:acceso abierto
Palabra clave:Building--Quality control
Consumer complaints
Customer complaints
Construction defects
Defects
Housing
Quality control
Spain
Construcció -- Control de qualitat
Edificis -- Control de qualitat
Satisfacció del consumidor
Àrees temàtiques de la UPC::Edificació::Gestió d'obres
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spelling Handover defects: comparison of construction and post-handover housing defectsForcada Matheu, Núria|||0000-0003-2109-4205Macarulla Martí, Marcel|||0000-0002-5469-7291Gangolells Solanellas, Marta|||0000-0001-7921-595XCasals Casanova, Miquel|||0000-0001-5379-894XBuilding--Quality controlConsumer complaintsCustomer complaintsConstruction defectsDefectsHousingQuality controlSpainConstrucció -- Control de qualitatEdificis -- Control de qualitatSatisfacció del consumidorÀrees temàtiques de la UPC::Edificació::Gestió d'obresThis is an Accepted Manuscript of an article published by Taylor & Francis Group in Building research and information on 20/05/2015, available online: http://www.tandfonline.com/doi/abs/10.1080/09613218.2015.1039284Although inspections occur during construction or at handover, customers do not normally participate. This situation creates a gap between the quality perceived by both contractors and customers. An analysis of 52 552 handover defects in 2179 flats in Spain is presented which identified their nature, the building element and trade where these defects are located. These results are compared with previous studies that analysed defects detected during the construction stage and those that remain after handing over the building to the client. The research reveals that structural defects are resolved during construction due to existing quality standards. However, other aesthetic and functional defects remain and/or arise at handover. Some defects are not resolved until customers complain after they first occupy the dwelling. Many functional defects arise due to the lack of involvement of end users in the early project stages.Peer Reviewed20162016-03-0120152015-11-06journal articlehttp://purl.org/coar/resource_type/c_6501AMhttp://purl.org/coar/version/c_ab4af688f83e57aainfo:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/2117/78911https://dx.doi.org/10.1080/09613218.2015.1039284reponame:UPCommons. Portal del coneixement obert de la UPCinstname:Universitat Politècnica de Catalunya (UPC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2info:eu-repo/semantics/openAccessoai:upcommons.upc.edu:2117/789112026-05-27T15:37:01Z
dc.title.none.fl_str_mv Handover defects: comparison of construction and post-handover housing defects
title Handover defects: comparison of construction and post-handover housing defects
spellingShingle Handover defects: comparison of construction and post-handover housing defects
Forcada Matheu, Núria|||0000-0003-2109-4205
Building--Quality control
Consumer complaints
Customer complaints
Construction defects
Defects
Housing
Quality control
Spain
Construcció -- Control de qualitat
Edificis -- Control de qualitat
Satisfacció del consumidor
Àrees temàtiques de la UPC::Edificació::Gestió d'obres
title_short Handover defects: comparison of construction and post-handover housing defects
title_full Handover defects: comparison of construction and post-handover housing defects
title_fullStr Handover defects: comparison of construction and post-handover housing defects
title_full_unstemmed Handover defects: comparison of construction and post-handover housing defects
title_sort Handover defects: comparison of construction and post-handover housing defects
dc.creator.none.fl_str_mv Forcada Matheu, Núria|||0000-0003-2109-4205
Macarulla Martí, Marcel|||0000-0002-5469-7291
Gangolells Solanellas, Marta|||0000-0001-7921-595X
Casals Casanova, Miquel|||0000-0001-5379-894X
author Forcada Matheu, Núria|||0000-0003-2109-4205
author_facet Forcada Matheu, Núria|||0000-0003-2109-4205
Macarulla Martí, Marcel|||0000-0002-5469-7291
Gangolells Solanellas, Marta|||0000-0001-7921-595X
Casals Casanova, Miquel|||0000-0001-5379-894X
author_role author
author2 Macarulla Martí, Marcel|||0000-0002-5469-7291
Gangolells Solanellas, Marta|||0000-0001-7921-595X
Casals Casanova, Miquel|||0000-0001-5379-894X
author2_role author
author
author
dc.subject.none.fl_str_mv Building--Quality control
Consumer complaints
Customer complaints
Construction defects
Defects
Housing
Quality control
Spain
Construcció -- Control de qualitat
Edificis -- Control de qualitat
Satisfacció del consumidor
Àrees temàtiques de la UPC::Edificació::Gestió d'obres
topic Building--Quality control
Consumer complaints
Customer complaints
Construction defects
Defects
Housing
Quality control
Spain
Construcció -- Control de qualitat
Edificis -- Control de qualitat
Satisfacció del consumidor
Àrees temàtiques de la UPC::Edificació::Gestió d'obres
description This is an Accepted Manuscript of an article published by Taylor & Francis Group in Building research and information on 20/05/2015, available online: http://www.tandfonline.com/doi/abs/10.1080/09613218.2015.1039284
publishDate 2015
dc.date.none.fl_str_mv 2015
2015-11-06
2016
2016-03-01
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
AM
http://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/2117/78911
https://dx.doi.org/10.1080/09613218.2015.1039284
url https://hdl.handle.net/2117/78911
https://dx.doi.org/10.1080/09613218.2015.1039284
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:UPCommons. Portal del coneixement obert de la UPC
instname:Universitat Politècnica de Catalunya (UPC)
instname_str Universitat Politècnica de Catalunya (UPC)
reponame_str UPCommons. Portal del coneixement obert de la UPC
collection UPCommons. Portal del coneixement obert de la UPC
repository.name.fl_str_mv
repository.mail.fl_str_mv
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