Development of Causal Model of Sustainable Hospital Supply Chain Management Using the Intuitionistic Fuzzy Cognitive Map (IFCM) Method

Purpose: Service industry is a massive sector accounting for about two-thirds of GDP of developed economies and is the field of an intensive competition between service companies and their supply chains. As a result, service supply chain management has become a subject of growing interest to researc...

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Autores: Mirghafoori, Seyed Habibollah, Sharifabadi, Ali Morovati, Takalo, Salim Karimi
Tipo de documento: artigo
Data de publicação:2018
País:España
Recursos:Universitat Politècnica de Catalunya (UPC)
Repositório:UPCommons. Portal del coneixement obert de la UPC
Idioma:inglês
OAI Identifier:oai:upcommons.upc.edu:2117/125380
Acesso em linha:https://hdl.handle.net/2117/125380
https://dx.doi.org/10.3926/jiem.2517
Access Level:Acceso aberto
Palavra-chave:Hospitals
Business logistics
Delphi method
Service supply chain
Sustainable supply chain management
Hospital
Intuitionistic fuzzy cognitive map
Logística (Indústria)
Àrees temàtiques de la UPC::Economia i organització d'empreses::Direcció d'operacions::Modelització de transports i logística
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spelling Development of Causal Model of Sustainable Hospital Supply Chain Management Using the Intuitionistic Fuzzy Cognitive Map (IFCM) MethodMirghafoori, Seyed HabibollahSharifabadi, Ali MorovatiTakalo, Salim KarimiHospitalsBusiness logisticsDelphi methodService supply chainSustainable supply chain managementDelphi methodHospitalIntuitionistic fuzzy cognitive mapHospitalsLogística (Indústria)Àrees temàtiques de la UPC::Economia i organització d'empreses::Direcció d'operacions::Modelització de transports i logísticaPurpose: Service industry is a massive sector accounting for about two-thirds of GDP of developed economies and is the field of an intensive competition between service companies and their supply chains. As a result, service supply chain management has become a subject of growing interest to researchers and business analysts. Healthcare industry is among the largest service industries with the highest potential for improvement in sustainability performance. The purpose of this study was to identify the concepts influencing the sustainability of hospital supply chain and provide a causal model for sustainable supply chain of hospital service. two aspects of contribution are identified for this research. Design/methodology/approach: In this study, concepts that influence the sustainability of a hospital service supply chain were identified by in-depth interviewing of 18 experts in hospitals of Kerman, Iran. Delphi method was used to reorganize the initial concepts into 15 concepts, Thus, a framework for sustainable supply chain of the hospital is proposed in the present study. This is the first contribution of this study. The second contribution is using the intuitive fuzzy cognitive map method for the relationship between extracted concepts. Findings: Delphi method was used to reorganize 68 initial concepts into 15 concepts Contains: demand management, resource and capacity management, customer relationship management, supplier relationship management, service management, information management, financial performance management, Attention to the environment, contamination, energy consumption, legal requirements, employees, community and stakeholders, social accountability and business ethics. The results indicate that service delivery management is highly central among other concepts. Originality/value: with focusing on concepts such as service management, and capacity and resources management, The sustainability of the hospital supply chain can be improved.Peer ReviewedOmniaScience20182018-09-0120182018-12-04journal articlehttp://purl.org/coar/resource_type/c_6501NAhttp://purl.org/coar/version/c_be7fb7dd8ff6fe43info:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/2117/125380https://dx.doi.org/10.3926/jiem.2517reponame:UPCommons. Portal del coneixement obert de la UPCinstname:Universitat Politècnica de Catalunya (UPC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial 3.0 Spainhttp://creativecommons.org/licenses/by-nc/3.0/es/info:eu-repo/semantics/openAccessoai:upcommons.upc.edu:2117/1253802026-05-27T15:37:01Z
dc.title.none.fl_str_mv Development of Causal Model of Sustainable Hospital Supply Chain Management Using the Intuitionistic Fuzzy Cognitive Map (IFCM) Method
title Development of Causal Model of Sustainable Hospital Supply Chain Management Using the Intuitionistic Fuzzy Cognitive Map (IFCM) Method
spellingShingle Development of Causal Model of Sustainable Hospital Supply Chain Management Using the Intuitionistic Fuzzy Cognitive Map (IFCM) Method
Mirghafoori, Seyed Habibollah
Hospitals
Business logistics
Delphi method
Service supply chain
Sustainable supply chain management
Delphi method
Hospital
Intuitionistic fuzzy cognitive map
Hospitals
Logística (Indústria)
Àrees temàtiques de la UPC::Economia i organització d'empreses::Direcció d'operacions::Modelització de transports i logística
title_short Development of Causal Model of Sustainable Hospital Supply Chain Management Using the Intuitionistic Fuzzy Cognitive Map (IFCM) Method
title_full Development of Causal Model of Sustainable Hospital Supply Chain Management Using the Intuitionistic Fuzzy Cognitive Map (IFCM) Method
title_fullStr Development of Causal Model of Sustainable Hospital Supply Chain Management Using the Intuitionistic Fuzzy Cognitive Map (IFCM) Method
title_full_unstemmed Development of Causal Model of Sustainable Hospital Supply Chain Management Using the Intuitionistic Fuzzy Cognitive Map (IFCM) Method
title_sort Development of Causal Model of Sustainable Hospital Supply Chain Management Using the Intuitionistic Fuzzy Cognitive Map (IFCM) Method
dc.creator.none.fl_str_mv Mirghafoori, Seyed Habibollah
Sharifabadi, Ali Morovati
Takalo, Salim Karimi
author Mirghafoori, Seyed Habibollah
author_facet Mirghafoori, Seyed Habibollah
Sharifabadi, Ali Morovati
Takalo, Salim Karimi
author_role author
author2 Sharifabadi, Ali Morovati
Takalo, Salim Karimi
author2_role author
author
dc.subject.none.fl_str_mv Hospitals
Business logistics
Delphi method
Service supply chain
Sustainable supply chain management
Delphi method
Hospital
Intuitionistic fuzzy cognitive map
Hospitals
Logística (Indústria)
Àrees temàtiques de la UPC::Economia i organització d'empreses::Direcció d'operacions::Modelització de transports i logística
topic Hospitals
Business logistics
Delphi method
Service supply chain
Sustainable supply chain management
Delphi method
Hospital
Intuitionistic fuzzy cognitive map
Hospitals
Logística (Indústria)
Àrees temàtiques de la UPC::Economia i organització d'empreses::Direcció d'operacions::Modelització de transports i logística
description Purpose: Service industry is a massive sector accounting for about two-thirds of GDP of developed economies and is the field of an intensive competition between service companies and their supply chains. As a result, service supply chain management has become a subject of growing interest to researchers and business analysts. Healthcare industry is among the largest service industries with the highest potential for improvement in sustainability performance. The purpose of this study was to identify the concepts influencing the sustainability of hospital supply chain and provide a causal model for sustainable supply chain of hospital service. two aspects of contribution are identified for this research. Design/methodology/approach: In this study, concepts that influence the sustainability of a hospital service supply chain were identified by in-depth interviewing of 18 experts in hospitals of Kerman, Iran. Delphi method was used to reorganize the initial concepts into 15 concepts, Thus, a framework for sustainable supply chain of the hospital is proposed in the present study. This is the first contribution of this study. The second contribution is using the intuitive fuzzy cognitive map method for the relationship between extracted concepts. Findings: Delphi method was used to reorganize 68 initial concepts into 15 concepts Contains: demand management, resource and capacity management, customer relationship management, supplier relationship management, service management, information management, financial performance management, Attention to the environment, contamination, energy consumption, legal requirements, employees, community and stakeholders, social accountability and business ethics. The results indicate that service delivery management is highly central among other concepts. Originality/value: with focusing on concepts such as service management, and capacity and resources management, The sustainability of the hospital supply chain can be improved.
publishDate 2018
dc.date.none.fl_str_mv 2018
2018-09-01
2018
2018-12-04
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
NA
http://purl.org/coar/version/c_be7fb7dd8ff6fe43
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/2117/125380
https://dx.doi.org/10.3926/jiem.2517
url https://hdl.handle.net/2117/125380
https://dx.doi.org/10.3926/jiem.2517
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial 3.0 Spain
http://creativecommons.org/licenses/by-nc/3.0/es/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial 3.0 Spain
http://creativecommons.org/licenses/by-nc/3.0/es/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv OmniaScience
publisher.none.fl_str_mv OmniaScience
dc.source.none.fl_str_mv reponame:UPCommons. Portal del coneixement obert de la UPC
instname:Universitat Politècnica de Catalunya (UPC)
instname_str Universitat Politècnica de Catalunya (UPC)
reponame_str UPCommons. Portal del coneixement obert de la UPC
collection UPCommons. Portal del coneixement obert de la UPC
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15.301629

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