An exploratory study of the results of the implementation of EFQM in private Spanish firms

Purpose The implementation of business excellence models is becoming a key competitive priority for companies, but the type of results they obtain by implementing such models and the importance of such results remain open issues. The purpose of this paper is to clarify the results obtained by compan...

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Detalles Bibliográficos
Autores: Gómez López, Raquel|||0000-0002-2423-9011, Serrano Bedia, Ana María|||0000-0002-7319-0816, López Fernández, María Concepción
Tipo de recurso: artículo
Fecha de publicación:2019
País:España
Institución:Universidad de Cantabria (UC)
Repositorio:UCrea Repositorio Abierto de la Universidad de Cantabria
Idioma:inglés
OAI Identifier:oai:repositorio.unican.es:10902/31464
Acceso en línea:https://hdl.handle.net/10902/31464
Access Level:acceso abierto
Palabra clave:Cluster analysis
Factor analysis
Business excellence
EFQM
Financial results
Non-financial results
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spelling An exploratory study of the results of the implementation of EFQM in private Spanish firmsGómez López, Raquel|||0000-0002-2423-9011Serrano Bedia, Ana María|||0000-0002-7319-0816López Fernández, María ConcepciónCluster analysisFactor analysisBusiness excellenceEFQMFinancial resultsNon-financial resultsPurpose The implementation of business excellence models is becoming a key competitive priority for companies, but the type of results they obtain by implementing such models and the importance of such results remain open issues. The purpose of this paper is to clarify the results obtained by companies that implement the European Foundation for Quality Management (EFQM) excellence model, with a focus on their importance and nature. Design/methodology/approach An empirical study was conducted in 68 Spanish firms that were immersed in the process of implementing EFQM. The methodology consists of a descriptive analysis and factor analysis in order to determine which groups of results are the most important. Finally, clusters of firms are analyzed to establish their profile in relation to these groups, using cluster analysis. Findings This study shows that the main results of the implementation of EFQM are an improvement in the external image of the company and an increased efficiency of internal processes. In addition, the results can be grouped into internal results, human resources results and economic results, with the first group being the most important. Finally, the results show that there are three groups of firms, categorized according to their results orientation: highly results-oriented, moderately results-oriented and minimally results-oriented. Practical implications Companies are in a better position to anticipate and solve the problems that may arise during the implementation process if they understand the results of the implementation of EFQM, along with the motivations for and barriers to the implementation. Also, this research shows that the bodies promoting and motivating quality should make a special effort to emphasize the importance of non-financial results in companies that implement EFQM. Originality/value This paper extends the knowledge in the field of business excellence models by developing an instrument to measure implementation results from the perspective of quality managers who were specifically appointed to lead the implementation of the EFQM excellence model in companies.EmeraldUniversidad de Cantabria20192019-01-01journal articlehttp://purl.org/coar/resource_type/c_6501NAhttp://purl.org/coar/version/c_be7fb7dd8ff6fe43info:eu-repo/semantics/articlehttps://hdl.handle.net/10902/31464International Journal of Quality & Reliability Management, 2019, 36(3), 331-346reponame:UCrea Repositorio Abierto de la Universidad de Cantabriainstname:Universidad de Cantabria (UC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial 4.0 Internationalhttp://creativecommons.org/licenses/by-nc/4.0/info:eu-repo/semantics/openAccessoai:repositorio.unican.es:10902/314642026-06-02T12:39:31Z
dc.title.none.fl_str_mv An exploratory study of the results of the implementation of EFQM in private Spanish firms
title An exploratory study of the results of the implementation of EFQM in private Spanish firms
spellingShingle An exploratory study of the results of the implementation of EFQM in private Spanish firms
Gómez López, Raquel|||0000-0002-2423-9011
Cluster analysis
Factor analysis
Business excellence
EFQM
Financial results
Non-financial results
title_short An exploratory study of the results of the implementation of EFQM in private Spanish firms
title_full An exploratory study of the results of the implementation of EFQM in private Spanish firms
title_fullStr An exploratory study of the results of the implementation of EFQM in private Spanish firms
title_full_unstemmed An exploratory study of the results of the implementation of EFQM in private Spanish firms
title_sort An exploratory study of the results of the implementation of EFQM in private Spanish firms
dc.creator.none.fl_str_mv Gómez López, Raquel|||0000-0002-2423-9011
Serrano Bedia, Ana María|||0000-0002-7319-0816
López Fernández, María Concepción
author Gómez López, Raquel|||0000-0002-2423-9011
author_facet Gómez López, Raquel|||0000-0002-2423-9011
Serrano Bedia, Ana María|||0000-0002-7319-0816
López Fernández, María Concepción
author_role author
author2 Serrano Bedia, Ana María|||0000-0002-7319-0816
López Fernández, María Concepción
author2_role author
author
dc.contributor.none.fl_str_mv Universidad de Cantabria
dc.subject.none.fl_str_mv Cluster analysis
Factor analysis
Business excellence
EFQM
Financial results
Non-financial results
topic Cluster analysis
Factor analysis
Business excellence
EFQM
Financial results
Non-financial results
description Purpose The implementation of business excellence models is becoming a key competitive priority for companies, but the type of results they obtain by implementing such models and the importance of such results remain open issues. The purpose of this paper is to clarify the results obtained by companies that implement the European Foundation for Quality Management (EFQM) excellence model, with a focus on their importance and nature. Design/methodology/approach An empirical study was conducted in 68 Spanish firms that were immersed in the process of implementing EFQM. The methodology consists of a descriptive analysis and factor analysis in order to determine which groups of results are the most important. Finally, clusters of firms are analyzed to establish their profile in relation to these groups, using cluster analysis. Findings This study shows that the main results of the implementation of EFQM are an improvement in the external image of the company and an increased efficiency of internal processes. In addition, the results can be grouped into internal results, human resources results and economic results, with the first group being the most important. Finally, the results show that there are three groups of firms, categorized according to their results orientation: highly results-oriented, moderately results-oriented and minimally results-oriented. Practical implications Companies are in a better position to anticipate and solve the problems that may arise during the implementation process if they understand the results of the implementation of EFQM, along with the motivations for and barriers to the implementation. Also, this research shows that the bodies promoting and motivating quality should make a special effort to emphasize the importance of non-financial results in companies that implement EFQM. Originality/value This paper extends the knowledge in the field of business excellence models by developing an instrument to measure implementation results from the perspective of quality managers who were specifically appointed to lead the implementation of the EFQM excellence model in companies.
publishDate 2019
dc.date.none.fl_str_mv 2019
2019-01-01
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
NA
http://purl.org/coar/version/c_be7fb7dd8ff6fe43
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/10902/31464
url https://hdl.handle.net/10902/31464
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial 4.0 International
http://creativecommons.org/licenses/by-nc/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial 4.0 International
http://creativecommons.org/licenses/by-nc/4.0/
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Emerald
publisher.none.fl_str_mv Emerald
dc.source.none.fl_str_mv International Journal of Quality & Reliability Management, 2019, 36(3), 331-346
reponame:UCrea Repositorio Abierto de la Universidad de Cantabria
instname:Universidad de Cantabria (UC)
instname_str Universidad de Cantabria (UC)
reponame_str UCrea Repositorio Abierto de la Universidad de Cantabria
collection UCrea Repositorio Abierto de la Universidad de Cantabria
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,300724

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