Social innovation success factors: hospitality and tourism social enterprises

Purpose – This paper aims at contributing to the existing literature on social enterprises and business model innovation. Particularly, it sheds some light on those factors that turn a social innovation initiative into a success, both in terms of meeting social needs and achieving economic sustainab...

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Autores: Alegre, Ines, Berbegal Mirabent, Jasmina|||0000-0001-5145-2179
Tipo de recurso: artículo
Fecha de publicación:2016
País:España
Institución:Universitat Politècnica de Catalunya (UPC)
Repositorio:UPCommons. Portal del coneixement obert de la UPC
Idioma:inglés
OAI Identifier:oai:upcommons.upc.edu:2117/360377
Acceso en línea:https://hdl.handle.net/2117/360377
https://dx.doi.org/10.1108/IJCHM-05-2014-0231
Access Level:acceso abierto
Palabra clave:Social responsibility of business
Tourism
Social enterprises
Social business models
Social innovation
Hospitality and tourism sector
Empreses -- Responsabilitat social
Turisme
Àrees temàtiques de la UPC::Economia i organització d'empreses
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repository_id_str
spelling Social innovation success factors: hospitality and tourism social enterprisesAlegre, InesBerbegal Mirabent, Jasmina|||0000-0001-5145-2179Social responsibility of businessTourismSocial enterprisesSocial business modelsSocial innovationHospitality and tourism sectorEmpreses -- Responsabilitat socialTurismeÀrees temàtiques de la UPC::Economia i organització d'empresesPurpose – This paper aims at contributing to the existing literature on social enterprises and business model innovation. Particularly, it sheds some light on those factors that turn a social innovation initiative into a success, both in terms of meeting social needs and achieving economic sustainability. Design/methodology/approach – By using a grounded theory approach, an inductive comparative case study is conducted. Two work integration social enterprises in the hospitality and tourism sector are selected. Both companies are located in Barcelona (Spain) under the same legal regulation and economic situation and initially run a manufacturing business. Due to the economic crisis they were forced to reinvent themselves in order to survive. Data was collected from different sources and coded using content analysis procedures. Findings – Results indicate that three factors, named value proposition, appropriate market research, and stakeholder involvement heavily contributed to firm’s success, corroborating previous studies. Furthermore, our study reveals that social need pressures and managerial trust on employees are additional factors that drive social business model innovation. Practical implications – Changes in the demand, the rules governing the market, or economic downturns are external drivers for demand-pull innovations. In such context firms need to reformulate their business models if they wish to survive. Acknowledging the 2 factors that help firms overcome these obstacles is of great interest for both academics and entrepreneurs. Originality/value – Social innovation in business models is a topic still poorly defined in the literature, yet, its boundaries to other fields are still fuzzy. This paper aims to fulfill this gap by 1) presenting the theoretical domain in which this topic fits in, and 2) evidencing those successful factors that should be considered when designing and implementing a business model innovation which may help other firms facing a similar process.Peer ReviewedEmerald20162016-01-0120222022-01-21journal articlehttp://purl.org/coar/resource_type/c_6501AMhttp://purl.org/coar/version/c_ab4af688f83e57aainfo:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/2117/360377https://dx.doi.org/10.1108/IJCHM-05-2014-0231reponame:UPCommons. Portal del coneixement obert de la UPCinstname:Universitat Politècnica de Catalunya (UPC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial-NoDerivs 3.0 Spainhttp://creativecommons.org/licenses/by-nc-nd/3.0/es/info:eu-repo/semantics/openAccessoai:upcommons.upc.edu:2117/3603772026-05-27T15:37:01Z
dc.title.none.fl_str_mv Social innovation success factors: hospitality and tourism social enterprises
title Social innovation success factors: hospitality and tourism social enterprises
spellingShingle Social innovation success factors: hospitality and tourism social enterprises
Alegre, Ines
Social responsibility of business
Tourism
Social enterprises
Social business models
Social innovation
Hospitality and tourism sector
Empreses -- Responsabilitat social
Turisme
Àrees temàtiques de la UPC::Economia i organització d'empreses
title_short Social innovation success factors: hospitality and tourism social enterprises
title_full Social innovation success factors: hospitality and tourism social enterprises
title_fullStr Social innovation success factors: hospitality and tourism social enterprises
title_full_unstemmed Social innovation success factors: hospitality and tourism social enterprises
title_sort Social innovation success factors: hospitality and tourism social enterprises
dc.creator.none.fl_str_mv Alegre, Ines
Berbegal Mirabent, Jasmina|||0000-0001-5145-2179
author Alegre, Ines
author_facet Alegre, Ines
Berbegal Mirabent, Jasmina|||0000-0001-5145-2179
author_role author
author2 Berbegal Mirabent, Jasmina|||0000-0001-5145-2179
author2_role author
dc.subject.none.fl_str_mv Social responsibility of business
Tourism
Social enterprises
Social business models
Social innovation
Hospitality and tourism sector
Empreses -- Responsabilitat social
Turisme
Àrees temàtiques de la UPC::Economia i organització d'empreses
topic Social responsibility of business
Tourism
Social enterprises
Social business models
Social innovation
Hospitality and tourism sector
Empreses -- Responsabilitat social
Turisme
Àrees temàtiques de la UPC::Economia i organització d'empreses
description Purpose – This paper aims at contributing to the existing literature on social enterprises and business model innovation. Particularly, it sheds some light on those factors that turn a social innovation initiative into a success, both in terms of meeting social needs and achieving economic sustainability. Design/methodology/approach – By using a grounded theory approach, an inductive comparative case study is conducted. Two work integration social enterprises in the hospitality and tourism sector are selected. Both companies are located in Barcelona (Spain) under the same legal regulation and economic situation and initially run a manufacturing business. Due to the economic crisis they were forced to reinvent themselves in order to survive. Data was collected from different sources and coded using content analysis procedures. Findings – Results indicate that three factors, named value proposition, appropriate market research, and stakeholder involvement heavily contributed to firm’s success, corroborating previous studies. Furthermore, our study reveals that social need pressures and managerial trust on employees are additional factors that drive social business model innovation. Practical implications – Changes in the demand, the rules governing the market, or economic downturns are external drivers for demand-pull innovations. In such context firms need to reformulate their business models if they wish to survive. Acknowledging the 2 factors that help firms overcome these obstacles is of great interest for both academics and entrepreneurs. Originality/value – Social innovation in business models is a topic still poorly defined in the literature, yet, its boundaries to other fields are still fuzzy. This paper aims to fulfill this gap by 1) presenting the theoretical domain in which this topic fits in, and 2) evidencing those successful factors that should be considered when designing and implementing a business model innovation which may help other firms facing a similar process.
publishDate 2016
dc.date.none.fl_str_mv 2016
2016-01-01
2022
2022-01-21
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
AM
http://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/2117/360377
https://dx.doi.org/10.1108/IJCHM-05-2014-0231
url https://hdl.handle.net/2117/360377
https://dx.doi.org/10.1108/IJCHM-05-2014-0231
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivs 3.0 Spain
http://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivs 3.0 Spain
http://creativecommons.org/licenses/by-nc-nd/3.0/es/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Emerald
publisher.none.fl_str_mv Emerald
dc.source.none.fl_str_mv reponame:UPCommons. Portal del coneixement obert de la UPC
instname:Universitat Politècnica de Catalunya (UPC)
instname_str Universitat Politècnica de Catalunya (UPC)
reponame_str UPCommons. Portal del coneixement obert de la UPC
collection UPCommons. Portal del coneixement obert de la UPC
repository.name.fl_str_mv
repository.mail.fl_str_mv
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