An examination of intentions of recommending fitness centers by user members

The goal of this study was to examine what experiences members have with fitness centers that influence their intentions for recommendation. After item generation and content validity, as well as a pilot test, a survey was conducted among members of five different clubs (n=1750). The questionnaire i...

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Detalhes bibliográficos
Autores: Gonçalves, Celina, Biscaia, Rui, Correia, Abel, Diniz, Ana
Formato: artículo
Fecha de publicación:2014
País:España
Recursos:Universidad Europea (UEM)
Repositorio:ABACUS. Repositorio de Producción Científica
Idioma:inglés
OAI Identifier:oai:abacus.universidadeuropea.com:11268/4665
Acesso em linha:http://hdl.handle.net/11268/4665
Access Level:acceso abierto
Palavra-chave:Fitness
Instalaciones deportivas
Deporte
Equipos e instalaciones
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spelling An examination of intentions of recommending fitness centers by user membersUma análise das intenções de usuários em recomedar serviços de centros de atividade fisicaGonçalves, CelinaBiscaia, RuiCorreia, AbelDiniz, AnaFitnessInstalaciones deportivasDeporteEquipos e instalacionesThe goal of this study was to examine what experiences members have with fitness centers that influence their intentions for recommendation. After item generation and content validity, as well as a pilot test, a survey was conducted among members of five different clubs (n=1750). The questionnaire included measures of service quality attributes, accessibility, well-being in life, well-being in a club, and intentions to recommend a fitness center. Results using a structural equation model provide evidence that only service quality attributes and well-being in a club have positive effect on intentions of users to recommend it. Well-being in life has a negative effect on the intentions for recommendation, while accessibility shows no predictive effect. These findings suggest implications for the management of a club, such as the need to create a pleasant environment and to provide a personalized service directed towards the members’ goals in order to improve well-being in a club and contribute to increase the intentions to recommend the fitness centers to others.20152015-12-0720142014-01-0120142014-01-01journal articlehttp://purl.org/coar/resource_type/c_6501info:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/11268/4665reponame:ABACUS. Repositorio de Producción Científicainstname:Universidad Europea (UEM)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2info:eu-repo/semantics/openAccessoai:abacus.universidadeuropea.com:11268/46652026-06-11T12:41:27Z
dc.title.none.fl_str_mv An examination of intentions of recommending fitness centers by user members
Uma análise das intenções de usuários em recomedar serviços de centros de atividade fisica
title An examination of intentions of recommending fitness centers by user members
spellingShingle An examination of intentions of recommending fitness centers by user members
Gonçalves, Celina
Fitness
Instalaciones deportivas
Deporte
Equipos e instalaciones
title_short An examination of intentions of recommending fitness centers by user members
title_full An examination of intentions of recommending fitness centers by user members
title_fullStr An examination of intentions of recommending fitness centers by user members
title_full_unstemmed An examination of intentions of recommending fitness centers by user members
title_sort An examination of intentions of recommending fitness centers by user members
dc.creator.none.fl_str_mv Gonçalves, Celina
Biscaia, Rui
Correia, Abel
Diniz, Ana
author Gonçalves, Celina
author_facet Gonçalves, Celina
Biscaia, Rui
Correia, Abel
Diniz, Ana
author_role author
author2 Biscaia, Rui
Correia, Abel
Diniz, Ana
author2_role author
author
author
dc.contributor.none.fl_str_mv
dc.subject.none.fl_str_mv Fitness
Instalaciones deportivas
Deporte
Equipos e instalaciones
topic Fitness
Instalaciones deportivas
Deporte
Equipos e instalaciones
description The goal of this study was to examine what experiences members have with fitness centers that influence their intentions for recommendation. After item generation and content validity, as well as a pilot test, a survey was conducted among members of five different clubs (n=1750). The questionnaire included measures of service quality attributes, accessibility, well-being in life, well-being in a club, and intentions to recommend a fitness center. Results using a structural equation model provide evidence that only service quality attributes and well-being in a club have positive effect on intentions of users to recommend it. Well-being in life has a negative effect on the intentions for recommendation, while accessibility shows no predictive effect. These findings suggest implications for the management of a club, such as the need to create a pleasant environment and to provide a personalized service directed towards the members’ goals in order to improve well-being in a club and contribute to increase the intentions to recommend the fitness centers to others.
publishDate 2014
dc.date.none.fl_str_mv 2014
2014-01-01
2014
2014-01-01
2015
2015-12-07
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv http://hdl.handle.net/11268/4665
url http://hdl.handle.net/11268/4665
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:ABACUS. Repositorio de Producción Científica
instname:Universidad Europea (UEM)
instname_str Universidad Europea (UEM)
reponame_str ABACUS. Repositorio de Producción Científica
collection ABACUS. Repositorio de Producción Científica
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,300719

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