Performance analysis (IPA) to improve golf club management: the gap between users and managers’ perceptions

This work is carried out in order to provide new evidence on the usefulness of the Importance–Performance Analysis (IPA) in the management of golf courses, identifying the main strengths, weaknesses, and discrepancies between managers and users. This information will make it possible to identify pot...

ver descrição completa

Detalhes bibliográficos
Autores: Serrano Gómez, Virginia, García García, Óscar, Rial Boubeta, Antonio
Formato: artículo
Fecha de publicación:2023
País:España
Recursos:Universidad de Santiago de Compostela (USC)
Repositorio:Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
Idioma:inglés
OAI Identifier:oai:minerva.usc.gal:10347/44312
Acesso em linha:https://hdl.handle.net/10347/44312
Access Level:acceso abierto
Palavra-chave:Industrial golf
Golfers
Loyalty
Assessment of the sports service
User’s satisfaction
Manager’s perception
Strategies management
id ES_c67a68ce27dc89c4e5cda26d72cf5ab9
oai_identifier_str oai:minerva.usc.gal:10347/44312
network_acronym_str ES
network_name_str España
repository_id_str
spelling Performance analysis (IPA) to improve golf club management: the gap between users and managers’ perceptionsSerrano Gómez, VirginiaGarcía García, ÓscarRial Boubeta, AntonioIndustrial golfGolfersLoyaltyAssessment of the sports serviceUser’s satisfactionManager’s perceptionStrategies managementThis work is carried out in order to provide new evidence on the usefulness of the Importance–Performance Analysis (IPA) in the management of golf courses, identifying the main strengths, weaknesses, and discrepancies between managers and users. This information will make it possible to identify potentially mistaken beliefs of managers regarding the service and to design improvement strategies based on the results. The participants were 11 managers, with an average age of 35.4 years (σ 6.5), of whom 72.7% were men and 27.3% were women, and 891 users, with an average age of 47.5 years (σ 12.3), of whom 81.7% were men and 18.3% were women. The instrument used was the Q-Golf scale, and among others, it was applied to the IPA. The results obtained show how the perception of managers regarding the service is worse than that of users. Additionally, the global assessment of the users is higher than the average assessment of each of the items of the club. This positive halo effect, which is not found in the case of managers, is very interesting from the point of view of the loyalty of golf usersMDPIUniversidade de Santiago de Compostela. Departamento de Psicoloxía Social, Básica e Metodoloxía20232023-04-2620232023-04-26journal articlehttp://purl.org/coar/resource_type/c_6501VoRhttp://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/10347/44312reponame:Minerva. Repositorio Institucional de la Universidad de Santiago de Compostelainstname:Universidad de Santiago de Compostela (USC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution 4.0 Internationalhttp://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessoai:minerva.usc.gal:10347/443122026-06-15T12:47:27Z
dc.title.none.fl_str_mv Performance analysis (IPA) to improve golf club management: the gap between users and managers’ perceptions
title Performance analysis (IPA) to improve golf club management: the gap between users and managers’ perceptions
spellingShingle Performance analysis (IPA) to improve golf club management: the gap between users and managers’ perceptions
Serrano Gómez, Virginia
Industrial golf
Golfers
Loyalty
Assessment of the sports service
User’s satisfaction
Manager’s perception
Strategies management
title_short Performance analysis (IPA) to improve golf club management: the gap between users and managers’ perceptions
title_full Performance analysis (IPA) to improve golf club management: the gap between users and managers’ perceptions
title_fullStr Performance analysis (IPA) to improve golf club management: the gap between users and managers’ perceptions
title_full_unstemmed Performance analysis (IPA) to improve golf club management: the gap between users and managers’ perceptions
title_sort Performance analysis (IPA) to improve golf club management: the gap between users and managers’ perceptions
dc.creator.none.fl_str_mv Serrano Gómez, Virginia
García García, Óscar
Rial Boubeta, Antonio
author Serrano Gómez, Virginia
author_facet Serrano Gómez, Virginia
García García, Óscar
Rial Boubeta, Antonio
author_role author
author2 García García, Óscar
Rial Boubeta, Antonio
author2_role author
author
dc.contributor.none.fl_str_mv Universidade de Santiago de Compostela. Departamento de Psicoloxía Social, Básica e Metodoloxía
dc.subject.none.fl_str_mv Industrial golf
Golfers
Loyalty
Assessment of the sports service
User’s satisfaction
Manager’s perception
Strategies management
topic Industrial golf
Golfers
Loyalty
Assessment of the sports service
User’s satisfaction
Manager’s perception
Strategies management
description This work is carried out in order to provide new evidence on the usefulness of the Importance–Performance Analysis (IPA) in the management of golf courses, identifying the main strengths, weaknesses, and discrepancies between managers and users. This information will make it possible to identify potentially mistaken beliefs of managers regarding the service and to design improvement strategies based on the results. The participants were 11 managers, with an average age of 35.4 years (σ 6.5), of whom 72.7% were men and 27.3% were women, and 891 users, with an average age of 47.5 years (σ 12.3), of whom 81.7% were men and 18.3% were women. The instrument used was the Q-Golf scale, and among others, it was applied to the IPA. The results obtained show how the perception of managers regarding the service is worse than that of users. Additionally, the global assessment of the users is higher than the average assessment of each of the items of the club. This positive halo effect, which is not found in the case of managers, is very interesting from the point of view of the loyalty of golf users
publishDate 2023
dc.date.none.fl_str_mv 2023
2023-04-26
2023
2023-04-26
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
VoR
http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/10347/44312
url https://hdl.handle.net/10347/44312
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution 4.0 International
http://creativecommons.org/licenses/by/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution 4.0 International
http://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv MDPI
publisher.none.fl_str_mv MDPI
dc.source.none.fl_str_mv reponame:Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
instname:Universidad de Santiago de Compostela (USC)
instname_str Universidad de Santiago de Compostela (USC)
reponame_str Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
collection Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869419076788420608
score 15.811543

Registos relacionados