Tourist attractions as a moderating element in explanatory models for loyalty development

Many studies have analysed the impact of destination image on tourist satisfaction and loyalty, including different mediating variables, both affective and cognitive. This article will attempt to determine whether the representative model of visitors' future behaviour (satisfaction and loyalty)...

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Detalles Bibliográficos
Autores: Rey Moreno, Manuel, Medina Molina, Cayetano, Rufín Moreno, Ramón
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2014
País:España
Institución:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/83634
Acceso en línea:https://hdl.handle.net/11441/83634
Access Level:acceso abierto
Palabra clave:Destination type
Loyalty
Satisfaction
Emotions
Cultural destinations
Seaside
Tipos de destino
Fidelidad
Emociones
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spelling Tourist attractions as a moderating element in explanatory models for loyalty developmentRey Moreno, ManuelMedina Molina, CayetanoRufín Moreno, RamónDestination typeLoyaltySatisfactionEmotionsCultural destinationsSeasideTipos de destinoFidelidadEmocionesMany studies have analysed the impact of destination image on tourist satisfaction and loyalty, including different mediating variables, both affective and cognitive. This article will attempt to determine whether the representative model of visitors' future behaviour (satisfaction and loyalty) – viewed in terms of destination image, quality, value, disconfirmation, and emotions – follows a common, universal pattern or whether that behaviour actually differs when the model is applied to destinations offering different attractions.The paper below analyses disparate emotional behaviour in relation to destinations mentioned in the literature, when value does not play a mediating role between perception of quality and satisfaction with coastal destinations. This study concludes that there is a common pattern for purely urban cultural destinations while a different pattern exists for urban cultural destinations that include beaches among their attractions.Múltiples estudios han analizado el impacto de la imagen de los destinos en la satisfacción y lealtad de los turistas, incluyendo diversas variables mediadoras tanto afectivas como cognitivas. Este artículo intentará determinar si el modelo de comportamiento futuro del visitante (satisfacción y lealtad), analizado en términos de imagen del destino, calidad, valor, disconfirmación y emociones, sigue un modelo común y universal, o si por el contrario difiere entre destinos que ofrecen diferente tipo de atracciones al visitante.El trabajo contrasta la existencia de un comportamiento dispar de las emociones en relación con lo expuesto en la literatura, al tiempo que se señala que el valor no juega un rol mediador entre la calidad y la satisfacción para los destinos costeros. Como conclusión se extrae que hay un modelo de comportamiento común entre destinos puramente urbanos, mientras que existe otro diferente para destinos culturales urbanos que cuentan con playa entre sus atractivos turísticos.Escola Superior de Gestão, Hotelaria e Turismo da Universidade do AlgarveAdministración de Empresas y Marketing2014info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://hdl.handle.net/11441/83634reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)Inglésinfo:eu-repo/semantics/openAccessoai:idus.us.es:11441/836342026-06-17T12:51:07Z
dc.title.none.fl_str_mv Tourist attractions as a moderating element in explanatory models for loyalty development
title Tourist attractions as a moderating element in explanatory models for loyalty development
spellingShingle Tourist attractions as a moderating element in explanatory models for loyalty development
Rey Moreno, Manuel
Destination type
Loyalty
Satisfaction
Emotions
Cultural destinations
Seaside
Tipos de destino
Fidelidad
Emociones
title_short Tourist attractions as a moderating element in explanatory models for loyalty development
title_full Tourist attractions as a moderating element in explanatory models for loyalty development
title_fullStr Tourist attractions as a moderating element in explanatory models for loyalty development
title_full_unstemmed Tourist attractions as a moderating element in explanatory models for loyalty development
title_sort Tourist attractions as a moderating element in explanatory models for loyalty development
dc.creator.none.fl_str_mv Rey Moreno, Manuel
Medina Molina, Cayetano
Rufín Moreno, Ramón
author Rey Moreno, Manuel
author_facet Rey Moreno, Manuel
Medina Molina, Cayetano
Rufín Moreno, Ramón
author_role author
author2 Medina Molina, Cayetano
Rufín Moreno, Ramón
author2_role author
author
dc.contributor.none.fl_str_mv Administración de Empresas y Marketing
dc.subject.none.fl_str_mv Destination type
Loyalty
Satisfaction
Emotions
Cultural destinations
Seaside
Tipos de destino
Fidelidad
Emociones
topic Destination type
Loyalty
Satisfaction
Emotions
Cultural destinations
Seaside
Tipos de destino
Fidelidad
Emociones
description Many studies have analysed the impact of destination image on tourist satisfaction and loyalty, including different mediating variables, both affective and cognitive. This article will attempt to determine whether the representative model of visitors' future behaviour (satisfaction and loyalty) – viewed in terms of destination image, quality, value, disconfirmation, and emotions – follows a common, universal pattern or whether that behaviour actually differs when the model is applied to destinations offering different attractions.The paper below analyses disparate emotional behaviour in relation to destinations mentioned in the literature, when value does not play a mediating role between perception of quality and satisfaction with coastal destinations. This study concludes that there is a common pattern for purely urban cultural destinations while a different pattern exists for urban cultural destinations that include beaches among their attractions.
publishDate 2014
dc.date.none.fl_str_mv 2014
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://hdl.handle.net/11441/83634
url https://hdl.handle.net/11441/83634
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve
publisher.none.fl_str_mv Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869418808488230912
score 15,300719

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