Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking

We claim that local e-services benchmarking studies summarized in indexes do little to enhance city managers' and academics' understanding of actual e-government performance, or to improve the e-services offered by cities. We undertook a different benchmarking approach, focused on learning...

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Detalles Bibliográficos
Autores: Batlle Montserrat, Joan, Blat, Josep, Abadal, Ernest
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2016
País:España
Institución:Universidad de Barcelona
Repositorio:Dipòsit Digital de la UB
OAI Identifier:oai:diposit.ub.edu:2445/96700
Acceso en línea:https://hdl.handle.net/2445/96700
Access Level:acceso abierto
Palabra clave:Administració local
Administració pública
Administració electrònica
Referenciació (Economia)
Local government
Public administration
Internet in public administration
Benchmarking (Management)
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spelling Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarkingBatlle Montserrat, JoanBlat, JosepAbadal, ErnestAdministració localAdministració públicaAdministració electrònicaReferenciació (Economia)Local governmentPublic administrationInternet in public administrationBenchmarking (Management)We claim that local e-services benchmarking studies summarized in indexes do little to enhance city managers' and academics' understanding of actual e-government performance, or to improve the e-services offered by cities. We undertook a different benchmarking approach, focused on learning best practices among cities, in late 2008 and early 2009. A benchlearning methodology (BLM) was developed, and a pilot study with 15 European cities was carried out. In this paper, we present the actual impact of the benchmarking study with respect to improvements in services, as the effectiveness of e-government benchmarking has rarely been evaluated. We discuss and analyse the results of a survey carried out in the same 15 cities four years after the pilot study. This paper presents evidence that BLM helped cities to identify good practices that they could learn from, and that some e-services were subsequently improved. The survey reveals that some changes are needed in the benchmarking methodology. The main one is the updating of the BLM bottom-up e-services catalogue, which is deeply discussed within the changing context of Smart Cities, especially the enlargement of the ecosystem of e-services to include citizens, the third sector, entrepreneurs, companies and other actors. A second one is the measurement of the adoption of e-services by citizens, also rarely assessed.IOS Press2016info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://hdl.handle.net/2445/96700Articles publicats en revistes (Biblioteconomia, Documentació i Comunicació Audiovisual)reponame:Dipòsit Digital de la UBinstname:Universidad de BarcelonaInglésReproducció del document publicat a: http://dx.doi.org/10.3233/IP-150366Information Polity, 2016, vol. 21, p. 43-59http://dx.doi.org/10.3233/IP-150366(c) Batlle Montserrat, Joan et al., 2016info:eu-repo/semantics/openAccessoai:diposit.ub.edu:2445/967002026-05-27T06:46:51Z
dc.title.none.fl_str_mv Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking
title Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking
spellingShingle Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking
Batlle Montserrat, Joan
Administració local
Administració pública
Administració electrònica
Referenciació (Economia)
Local government
Public administration
Internet in public administration
Benchmarking (Management)
title_short Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking
title_full Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking
title_fullStr Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking
title_full_unstemmed Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking
title_sort Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking
dc.creator.none.fl_str_mv Batlle Montserrat, Joan
Blat, Josep
Abadal, Ernest
author Batlle Montserrat, Joan
author_facet Batlle Montserrat, Joan
Blat, Josep
Abadal, Ernest
author_role author
author2 Blat, Josep
Abadal, Ernest
author2_role author
author
dc.subject.none.fl_str_mv Administració local
Administració pública
Administració electrònica
Referenciació (Economia)
Local government
Public administration
Internet in public administration
Benchmarking (Management)
topic Administració local
Administració pública
Administració electrònica
Referenciació (Economia)
Local government
Public administration
Internet in public administration
Benchmarking (Management)
description We claim that local e-services benchmarking studies summarized in indexes do little to enhance city managers' and academics' understanding of actual e-government performance, or to improve the e-services offered by cities. We undertook a different benchmarking approach, focused on learning best practices among cities, in late 2008 and early 2009. A benchlearning methodology (BLM) was developed, and a pilot study with 15 European cities was carried out. In this paper, we present the actual impact of the benchmarking study with respect to improvements in services, as the effectiveness of e-government benchmarking has rarely been evaluated. We discuss and analyse the results of a survey carried out in the same 15 cities four years after the pilot study. This paper presents evidence that BLM helped cities to identify good practices that they could learn from, and that some e-services were subsequently improved. The survey reveals that some changes are needed in the benchmarking methodology. The main one is the updating of the BLM bottom-up e-services catalogue, which is deeply discussed within the changing context of Smart Cities, especially the enlargement of the ecosystem of e-services to include citizens, the third sector, entrepreneurs, companies and other actors. A second one is the measurement of the adoption of e-services by citizens, also rarely assessed.
publishDate 2016
dc.date.none.fl_str_mv 2016
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://hdl.handle.net/2445/96700
url https://hdl.handle.net/2445/96700
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Reproducció del document publicat a: http://dx.doi.org/10.3233/IP-150366
Information Polity, 2016, vol. 21, p. 43-59
http://dx.doi.org/10.3233/IP-150366
dc.rights.none.fl_str_mv (c) Batlle Montserrat, Joan et al., 2016
info:eu-repo/semantics/openAccess
rights_invalid_str_mv (c) Batlle Montserrat, Joan et al., 2016
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv IOS Press
publisher.none.fl_str_mv IOS Press
dc.source.none.fl_str_mv Articles publicats en revistes (Biblioteconomia, Documentació i Comunicació Audiovisual)
reponame:Dipòsit Digital de la UB
instname:Universidad de Barcelona
instname_str Universidad de Barcelona
reponame_str Dipòsit Digital de la UB
collection Dipòsit Digital de la UB
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15.300724

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