Modelling a grading scheme for peer-to-peer accommodation: Stars for Airbnb

This study aims, firstly, to determine whether hotel categories worldwide can be inferred from features that are not taken into account by the institutions in charge of assigning such categories and, if so, to create a model to classify the properties offered by P2P accommodation platforms, similar...

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Detalles Bibliográficos
Autores: Martín Fuentes, Eva, Fernàndez Camon, César, Mateu Piñol, Carles, Mariné Roig, Estela
Tipo de recurso: artículo
Estado:Versión aceptada para publicación
Fecha de publicación:2018
País:España
Institución:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Repositorio:Recercat. Dipósit de la Recerca de Catalunya
OAI Identifier:oai:recercat.cat:10459.1/64698
Acceso en línea:https://doi.org/10.1016/j.ijhm.2017.10.016
http://hdl.handle.net/10459.1/64698
Access Level:acceso abierto
Palabra clave:Airbnb
Hotel classification system
Support vector machine
Big data
Peer-to-peer accommodation platform
Descripción
Sumario:This study aims, firstly, to determine whether hotel categories worldwide can be inferred from features that are not taken into account by the institutions in charge of assigning such categories and, if so, to create a model to classify the properties offered by P2P accommodation platforms, similar to grading scheme categories for hotels, thus preventing opportunistic behaviours of information asymmetry and information overload. The characteristics of 33,000 hotels around the world and 18,000,000 reviews from Booking.com were collected automatically and, using the Support Vector Machine classification technique, we trained a model to assign a category to a given hotel. The results suggest that a hotel classification can usually be inferred by different criteria (number of reviews, price, score, and users’ wish lists) that have nothing to do with the official criteria. Moreover, room prices are the most important feature for predicting the hotel category, followed by cleanliness and location.