We are open: understanding crisis management of restaurants as pandemic hits tourism

The global crisis derived from the rapid spread of the Covid-19 has led to the temporary closure of tourism services. As countries and regions come out of the lockdown, a new normal has automatically taken over. Among numerous business, restaurant services are the first to respond to this new normal...

Descripción completa

Detalles Bibliográficos
Autores: Fusté-Forné, Francesc, Hussain, Asif
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2020
País:España
Institución:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Repositorio:Recercat. Dipósit de la Recerca de Catalunya
OAI Identifier:oai:recercat.cat:10256/20231
Acceso en línea:http://hdl.handle.net/10256/20231
Access Level:acceso abierto
Palabra clave:Restaurants
Pandèmia de COVID-19, 2020- -- Aspectes econòmics
COVID-19 Pandemic, 2020- -- Economic aspects
Restaurants -- Aspectes econòmics
Restaurants -- Economic aspects
Descripción
Sumario:The global crisis derived from the rapid spread of the Covid-19 has led to the temporary closure of tourism services. As countries and regions come out of the lockdown, a new normal has automatically taken over. Among numerous business, restaurant services are the first to respond to this new normal way of living. As a consequence, this study reviews how restaurants are responding to the new context, where strict measures are required to grant social distance and a safe service provision. Based on published research and news media, this paper reveals how restaurants as a tourism system are resilient and adapting to the coronavirus. Results show the significance of technological, creative and do-it-yourself solutions. The study contributes to the further understanding of the coexistence of tourism and pandemics