Martínez Lorente, Á. R. (1999). Business process reengineering to total quality management an examination of the issues.
Citação norma ChicagoMartínez Lorente, Ángel Rafael. Business Process Reengineering to Total Quality Management an Examination of the Issues. 1999.
Citação norma MLAMartínez Lorente, Ángel Rafael. Business Process Reengineering to Total Quality Management an Examination of the Issues. 1999.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.