Business process reengineering to total quality management an examination of the issues.
This paper examines two research questions. Firstly, is a re-engineered company a suitable platform for the subsequent application of TQM principles? Secondly, is BPR an appropriate means to transform an organisation operating along traditional lines into one which is managed using TQM principles? I...
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| Tipo de recurso: | artículo |
| Fecha de publicación: | 1999 |
| País: | España |
| Institución: | Universidad Politécnica de Cartagena(UPCT) |
| Repositorio: | Repositorio Digital UPCT |
| OAI Identifier: | oai:repositorio.upct.es:10317/428 |
| Acceso en línea: | http://hdl.handle.net/10317/428 |
| Access Level: | acceso abierto |
| Palabra clave: | Business Process Re-engineering Total Quality Management Continuous Improvement Proceso de reingeniería de negocios Gestión de la calidad total Mejora continua Organización de Empresas |
| Sumario: | This paper examines two research questions. Firstly, is a re-engineered company a suitable platform for the subsequent application of TQM principles? Secondly, is BPR an appropriate means to transform an organisation operating along traditional lines into one which is managed using TQM principles? It is argued that these questions have been given scant attention by the academic fraternity. The analysis presented in the paper indicates that the application of BPR can provide the base for the subsequent development of TQM. |
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