Linking good counter-knowledge with bad counter knowledge : the impact of evasive knowledge hiding and defensive reasoning

Purpose – Counter-knowledge is knowledge learned from unverified sources and can be classified as good (i.e. harmful, for instance, funny jokes) or bad (for example, lies to manipulate others’ decisions). The purpose of this study is to analyse the relationship between these two elements and on the...

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Detalles Bibliográficos
Autores: Cegarra-Navarro, Juan Gabriel, Bolisani, Ettore, Cepeda-Carrión, Gabriel
Tipo de recurso: artículo
Fecha de publicación:2022
País:España
Institución:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:dnet:idus________::9ebc229259c0d60968f7512a46448b8b
Acceso en línea:https://hdl.handle.net/11441/183793
https://doi.org/10.1108/JKM-05-2021-0395
Access Level:acceso abierto
Palabra clave:PLS-SEM
Counter-knowledge
Defensive reasoning
Hiding knowledge
Unverified information
Evasive knowledge hiding
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spelling Linking good counter-knowledge with bad counter knowledge : the impact of evasive knowledge hiding and defensive reasoningCegarra-Navarro, Juan GabrielBolisani, EttoreCepeda-Carrión, GabrielPLS-SEMCounter-knowledgeDefensive reasoningHiding knowledgeUnverified informationEvasive knowledge hidingPurpose – Counter-knowledge is knowledge learned from unverified sources and can be classified as good (i.e. harmful, for instance, funny jokes) or bad (for example, lies to manipulate others’ decisions). The purpose of this study is to analyse the relationship between these two elements and on the possible reactions they can induce on people and institutions. Design/methodology/approach – The relationships between good and bad counter-knowledge and the induced reactions – namely, evasive knowledge hiding and defensive reasoning – are analysed through an empirical study among 151 Spanish citizens belonging to a knowledge-intensive organization during the COVID-19 pandemic. A two-step procedure has been established to assess a causal model with SmartPLS 3.2.9. Findings – Results show that good counter-knowledge can lead to bad counter-knowledge. In addition, counter-knowledge can trigger evasive knowledge hiding, which, in turn, fosters defensive reasoning, in a vicious circle, which can negatively affect decision-making and also cause distrust in public institutions. This was evidenced during the covid-19 pandemic in relation to the measures taken by governments. Originality/value – This study raises the awareness that counter-knowledge is a complex phenomenon, especially in a situation of serious crisis like a pandemic. In particular, it highlights that even good counter-knowledge can turn into bad and affect people’s decisional capability negatively. In addition, it signals that not all reactions to the proliferation of counter-knowledge by public institutions are positive. For instance, censorship and lack of transparency (i.e. evasive knowledge hiding) can trigger defensive reasoning, which can, in turn, affect people’s decisions and attitudes negatively.EmeraldAdministración de Empresas y Marketing2022info:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/11441/183793https://doi.org/10.1108/JKM-05-2021-0395reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésJournal of Knowledge Management, 26 (8), 2038-2060. https://doi.org/10.1108/JKM-05-2021-0395info:eu-repo/semantics/openAccessoai:dnet:idus________::9ebc229259c0d60968f7512a46448b8b2026-06-17T12:51:07Z
dc.title.none.fl_str_mv Linking good counter-knowledge with bad counter knowledge : the impact of evasive knowledge hiding and defensive reasoning
title Linking good counter-knowledge with bad counter knowledge : the impact of evasive knowledge hiding and defensive reasoning
spellingShingle Linking good counter-knowledge with bad counter knowledge : the impact of evasive knowledge hiding and defensive reasoning
Cegarra-Navarro, Juan Gabriel
PLS-SEM
Counter-knowledge
Defensive reasoning
Hiding knowledge
Unverified information
Evasive knowledge hiding
title_short Linking good counter-knowledge with bad counter knowledge : the impact of evasive knowledge hiding and defensive reasoning
title_full Linking good counter-knowledge with bad counter knowledge : the impact of evasive knowledge hiding and defensive reasoning
title_fullStr Linking good counter-knowledge with bad counter knowledge : the impact of evasive knowledge hiding and defensive reasoning
title_full_unstemmed Linking good counter-knowledge with bad counter knowledge : the impact of evasive knowledge hiding and defensive reasoning
title_sort Linking good counter-knowledge with bad counter knowledge : the impact of evasive knowledge hiding and defensive reasoning
dc.creator.none.fl_str_mv Cegarra-Navarro, Juan Gabriel
Bolisani, Ettore
Cepeda-Carrión, Gabriel
author Cegarra-Navarro, Juan Gabriel
author_facet Cegarra-Navarro, Juan Gabriel
Bolisani, Ettore
Cepeda-Carrión, Gabriel
author_role author
author2 Bolisani, Ettore
Cepeda-Carrión, Gabriel
author2_role author
author
dc.contributor.none.fl_str_mv Administración de Empresas y Marketing
dc.subject.none.fl_str_mv PLS-SEM
Counter-knowledge
Defensive reasoning
Hiding knowledge
Unverified information
Evasive knowledge hiding
topic PLS-SEM
Counter-knowledge
Defensive reasoning
Hiding knowledge
Unverified information
Evasive knowledge hiding
description Purpose – Counter-knowledge is knowledge learned from unverified sources and can be classified as good (i.e. harmful, for instance, funny jokes) or bad (for example, lies to manipulate others’ decisions). The purpose of this study is to analyse the relationship between these two elements and on the possible reactions they can induce on people and institutions. Design/methodology/approach – The relationships between good and bad counter-knowledge and the induced reactions – namely, evasive knowledge hiding and defensive reasoning – are analysed through an empirical study among 151 Spanish citizens belonging to a knowledge-intensive organization during the COVID-19 pandemic. A two-step procedure has been established to assess a causal model with SmartPLS 3.2.9. Findings – Results show that good counter-knowledge can lead to bad counter-knowledge. In addition, counter-knowledge can trigger evasive knowledge hiding, which, in turn, fosters defensive reasoning, in a vicious circle, which can negatively affect decision-making and also cause distrust in public institutions. This was evidenced during the covid-19 pandemic in relation to the measures taken by governments. Originality/value – This study raises the awareness that counter-knowledge is a complex phenomenon, especially in a situation of serious crisis like a pandemic. In particular, it highlights that even good counter-knowledge can turn into bad and affect people’s decisional capability negatively. In addition, it signals that not all reactions to the proliferation of counter-knowledge by public institutions are positive. For instance, censorship and lack of transparency (i.e. evasive knowledge hiding) can trigger defensive reasoning, which can, in turn, affect people’s decisions and attitudes negatively.
publishDate 2022
dc.date.none.fl_str_mv 2022
dc.type.none.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/11441/183793
https://doi.org/10.1108/JKM-05-2021-0395
url https://hdl.handle.net/11441/183793
https://doi.org/10.1108/JKM-05-2021-0395
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Journal of Knowledge Management, 26 (8), 2038-2060.
https://doi.org/10.1108/JKM-05-2021-0395
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Emerald
publisher.none.fl_str_mv Emerald
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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