A framework and tool to manage Cloud Computing service quality

Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between clients and provid...

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Detalles Bibliográficos
Autores: Domínguez Mayo, Francisco José, García García, Julián Alberto, Escalona Cuaresma, María José, Mejías Risoto, Manuel, Urbieta, Matias, Rossi, Gustavo
Tipo de recurso: artículo
Estado:Versión enviada para evaluación y publicación
Fecha de publicación:2015
País:España
Institución:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/88033
Acceso en línea:https://hdl.handle.net/11441/88033
https://doi.org/10.1007/s11219-014-9248-0
Access Level:acceso abierto
Palabra clave:Quality management
Software quality
SQA
Quality concepts
Offshore outsourcing
Cloud computing
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spelling A framework and tool to manage Cloud Computing service qualityDomínguez Mayo, Francisco JoséGarcía García, Julián AlbertoEscalona Cuaresma, María JoséMejías Risoto, ManuelUrbieta, MatiasRossi, GustavoQuality managementSoftware qualitySQAQuality conceptsOffshore outsourcingCloud computingCloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between clients and providers that offers appropriate strategies to enhance Cloud Computing implementation. It intends to achieve the required quality of service and develop an effective working relationship between clients and providers. Moreover, quality evaluation framework is a framework to control the quality of any product and/or process. It offers a tool support that can generate software artifacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper was to make this framework and tool support available to manage Cloud Computing service quality between clients and providers by means of e-SCM.Ministerio de Ciencia e Innovación TIN2013-46928-C3-3-RJunta de Andalucía TIC-5789SpringerLenguajes y Sistemas Informáticos2015info:eu-repo/semantics/articleinfo:eu-repo/semantics/submittedVersionapplication/pdfapplication/pdfhttps://hdl.handle.net/11441/88033https://doi.org/10.1007/s11219-014-9248-0reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésSoftware Quality Journal, 23 (4), 595-625.TIN2013-46928-C3-3-RTIC-5789https://link.springer.com/article/10.1007/s11219-014-9248-0info:eu-repo/semantics/openAccessoai:idus.us.es:11441/880332026-06-17T12:51:07Z
dc.title.none.fl_str_mv A framework and tool to manage Cloud Computing service quality
title A framework and tool to manage Cloud Computing service quality
spellingShingle A framework and tool to manage Cloud Computing service quality
Domínguez Mayo, Francisco José
Quality management
Software quality
SQA
Quality concepts
Offshore outsourcing
Cloud computing
title_short A framework and tool to manage Cloud Computing service quality
title_full A framework and tool to manage Cloud Computing service quality
title_fullStr A framework and tool to manage Cloud Computing service quality
title_full_unstemmed A framework and tool to manage Cloud Computing service quality
title_sort A framework and tool to manage Cloud Computing service quality
dc.creator.none.fl_str_mv Domínguez Mayo, Francisco José
García García, Julián Alberto
Escalona Cuaresma, María José
Mejías Risoto, Manuel
Urbieta, Matias
Rossi, Gustavo
author Domínguez Mayo, Francisco José
author_facet Domínguez Mayo, Francisco José
García García, Julián Alberto
Escalona Cuaresma, María José
Mejías Risoto, Manuel
Urbieta, Matias
Rossi, Gustavo
author_role author
author2 García García, Julián Alberto
Escalona Cuaresma, María José
Mejías Risoto, Manuel
Urbieta, Matias
Rossi, Gustavo
author2_role author
author
author
author
author
dc.contributor.none.fl_str_mv Lenguajes y Sistemas Informáticos
dc.subject.none.fl_str_mv Quality management
Software quality
SQA
Quality concepts
Offshore outsourcing
Cloud computing
topic Quality management
Software quality
SQA
Quality concepts
Offshore outsourcing
Cloud computing
description Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between clients and providers that offers appropriate strategies to enhance Cloud Computing implementation. It intends to achieve the required quality of service and develop an effective working relationship between clients and providers. Moreover, quality evaluation framework is a framework to control the quality of any product and/or process. It offers a tool support that can generate software artifacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper was to make this framework and tool support available to manage Cloud Computing service quality between clients and providers by means of e-SCM.
publishDate 2015
dc.date.none.fl_str_mv 2015
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/submittedVersion
format article
status_str submittedVersion
dc.identifier.none.fl_str_mv https://hdl.handle.net/11441/88033
https://doi.org/10.1007/s11219-014-9248-0
url https://hdl.handle.net/11441/88033
https://doi.org/10.1007/s11219-014-9248-0
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Software Quality Journal, 23 (4), 595-625.
TIN2013-46928-C3-3-R
TIC-5789
https://link.springer.com/article/10.1007/s11219-014-9248-0
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Springer
publisher.none.fl_str_mv Springer
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,300719

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