Information systems effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo

[EN] This study aims to empirically investigate the concept of information systems (IS) effectiveness and its relationship with organisational performance in Small and Medium-Sized Enterprises (SMEs). Based on a literature review, the study identifies three dimensions of IS effectiveness: technologi...

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Detalles Bibliográficos
Autores: Kalumendo, Rodrigue, Kazimoto, Paluku, Kumar Betchoo, Nirmal
Tipo de recurso: artículo
Fecha de publicación:2025
País:España
Institución:Universitat Politècnica de València (UPV)
Repositorio:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
Idioma:inglés
OAI Identifier:oai:riunet.upv.es:10251/213984
Acceso en línea:https://riunet.upv.es/handle/10251/213984
Access Level:acceso abierto
Palabra clave:Information system
Performance
North-KIVU
Organisational
Small and medium-sized entreprises
Democratic Republic of Congo
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spelling Information systems effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-CongoKalumendo, RodrigueKazimoto, PalukuKumar Betchoo, NirmalInformation systemPerformanceNorth-KIVUOrganisationalSmall and medium-sized entreprisesDemocratic Republic of Congo[EN] This study aims to empirically investigate the concept of information systems (IS) effectiveness and its relationship with organisational performance in Small and Medium-Sized Enterprises (SMEs). Based on a literature review, the study identifies three dimensions of IS effectiveness: technological context (system quality and information quality), organisational context (users IS knowledge, users IS involvement, and top management s IS support), and environmental context (external expertise). Data were collected from 496 SMEs and analysed using structural equation modelling (SEM) with SmartPLS 4.The results indicate that system quality, top management support, and external expertise significantly influence organisational performance. Specifically, management involvement (?=0.098, p<0.05), system quality (?=0.316, p<0.05), and external expertise (?=0.391, p<0.05) are positively associated with performance, explaining approximately 60% of its variance (R2=0.594). These findings underscore the importance of enhancing IS quality and leveraging external expertise for Congolese Small and Medium Enterprises to improve their performance through effective information system utilisation.Universitat Politècnica de ValènciaRepositorio Institucional de la Universitat Politècnica de València Riunet20252025-01-21journal articlehttp://purl.org/coar/resource_type/c_6501VoRhttp://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articleapplication/pdfhttps://riunet.upv.es/handle/10251/213984reponame:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valénciainstname:Universitat Politècnica de València (UPV)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Reconocimiento - No comercial - Compartir igual (by-nc-sa) http://creativecommons.org/licenses/by-nc-sa/4.0/info:eu-repo/semantics/openAccessoai:riunet.upv.es:10251/2139842026-06-13T07:49:27Z
dc.title.none.fl_str_mv Information systems effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo
title Information systems effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo
spellingShingle Information systems effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo
Kalumendo, Rodrigue
Information system
Performance
North-KIVU
Organisational
Small and medium-sized entreprises
Democratic Republic of Congo
title_short Information systems effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo
title_full Information systems effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo
title_fullStr Information systems effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo
title_full_unstemmed Information systems effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo
title_sort Information systems effectiveness and organisational performance: a study among small and medium-sized enterprises in North Kivu Province, DR-Congo
dc.creator.none.fl_str_mv Kalumendo, Rodrigue
Kazimoto, Paluku
Kumar Betchoo, Nirmal
author Kalumendo, Rodrigue
author_facet Kalumendo, Rodrigue
Kazimoto, Paluku
Kumar Betchoo, Nirmal
author_role author
author2 Kazimoto, Paluku
Kumar Betchoo, Nirmal
author2_role author
author
dc.contributor.none.fl_str_mv Repositorio Institucional de la Universitat Politècnica de València Riunet
dc.subject.none.fl_str_mv Information system
Performance
North-KIVU
Organisational
Small and medium-sized entreprises
Democratic Republic of Congo
topic Information system
Performance
North-KIVU
Organisational
Small and medium-sized entreprises
Democratic Republic of Congo
description [EN] This study aims to empirically investigate the concept of information systems (IS) effectiveness and its relationship with organisational performance in Small and Medium-Sized Enterprises (SMEs). Based on a literature review, the study identifies three dimensions of IS effectiveness: technological context (system quality and information quality), organisational context (users IS knowledge, users IS involvement, and top management s IS support), and environmental context (external expertise). Data were collected from 496 SMEs and analysed using structural equation modelling (SEM) with SmartPLS 4.The results indicate that system quality, top management support, and external expertise significantly influence organisational performance. Specifically, management involvement (?=0.098, p<0.05), system quality (?=0.316, p<0.05), and external expertise (?=0.391, p<0.05) are positively associated with performance, explaining approximately 60% of its variance (R2=0.594). These findings underscore the importance of enhancing IS quality and leveraging external expertise for Congolese Small and Medium Enterprises to improve their performance through effective information system utilisation.
publishDate 2025
dc.date.none.fl_str_mv 2025
2025-01-21
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
VoR
http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://riunet.upv.es/handle/10251/213984
url https://riunet.upv.es/handle/10251/213984
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Reconocimiento - No comercial - Compartir igual (by-nc-sa)
http://creativecommons.org/licenses/by-nc-sa/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Reconocimiento - No comercial - Compartir igual (by-nc-sa)
http://creativecommons.org/licenses/by-nc-sa/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universitat Politècnica de València
publisher.none.fl_str_mv Universitat Politècnica de València
dc.source.none.fl_str_mv reponame:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
instname:Universitat Politècnica de València (UPV)
instname_str Universitat Politècnica de València (UPV)
reponame_str RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
collection RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
repository.name.fl_str_mv
repository.mail.fl_str_mv
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