Enhancing Usability Assessment with a Novel Heuristics-Based Approach Validated in an Actual Business Setting

We have long been committed to improving Usability Evaluation and one of the proposals we have been working on the most is the use and improvement of the Heuristic Evaluation (HE) technique. With this in mind, we proposed an improvement which was tested in an experiment. This article describes an ex...

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Autores: Pascual Almenara, Afra, Granollers i Saltiveri, Toni, Garrido Navarro, Juan Enrique, Albets Mitjaneta, Marta
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2024
País:España
Institución:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Repositorio:Recercat. Dipósit de la Recerca de Catalunya
OAI Identifier:oai:recercat.cat:10459.1/466273
Acceso en línea:https://doi.org/10.5753/jis.2024.4078
https://hdl.handle.net/10459.1/466273
Access Level:acceso abierto
Palabra clave:Heuristic evaluation
Usability evaluation
Experts of usability
Usability percentage
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spelling Enhancing Usability Assessment with a Novel Heuristics-Based Approach Validated in an Actual Business SettingPascual Almenara, AfraGranollers i Saltiveri, ToniGarrido Navarro, Juan EnriqueAlbets Mitjaneta, MartaHeuristic evaluationUsability evaluationExperts of usabilityUsability percentageWe have long been committed to improving Usability Evaluation and one of the proposals we have been working on the most is the use and improvement of the Heuristic Evaluation (HE) technique. With this in mind, we proposed an improvement which was tested in an experiment. This article describes an experiment carried out in a real business professional context. Fifteen usability experts from a reputable company evaluated eight websites (four supermarket and four bank platforms) using our HE proposal for the first time in real-world scenarios. This experimentation analyzed two main aspects: firstly, whether individual or group evaluations affect the final result, and secondly, whether the heuristic evaluation technique is effective in a real business and professional context. Regarding the Usability Percentage (UP) event, the results indicate that there was little difference between group and individual evaluations. The mean UP for the group was 57.88%, while the mean UP for individuals was 56.66%. The experiment provided sufficient information to suggest a new version of our HE methodology, specifically designed to improve results in real-life contexts. Furthermore, the experiment’s findings support the proposal of this new methodology, which is better suited to the business environment.Sociedade Brasileira de Computação2024info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttps://doi.org/10.5753/jis.2024.4078https://hdl.handle.net/10459.1/466273reponame:Recercat. Dipósit de la Recerca de Catalunyainstname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)InglésReproducció del document publicat a https://doi.org/10.5753/jis.2024.4078Journal on Interactive Systems, 2024, vol. 15, núm. 1, p. 615-631cc-by (c) Afra Pascual Almenara et al., 2024Attribution 4.0 Internationalinfo:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by/4.0/oai:recercat.cat:10459.1/4662732026-05-29T05:05:01Z
dc.title.none.fl_str_mv Enhancing Usability Assessment with a Novel Heuristics-Based Approach Validated in an Actual Business Setting
title Enhancing Usability Assessment with a Novel Heuristics-Based Approach Validated in an Actual Business Setting
spellingShingle Enhancing Usability Assessment with a Novel Heuristics-Based Approach Validated in an Actual Business Setting
Pascual Almenara, Afra
Heuristic evaluation
Usability evaluation
Experts of usability
Usability percentage
title_short Enhancing Usability Assessment with a Novel Heuristics-Based Approach Validated in an Actual Business Setting
title_full Enhancing Usability Assessment with a Novel Heuristics-Based Approach Validated in an Actual Business Setting
title_fullStr Enhancing Usability Assessment with a Novel Heuristics-Based Approach Validated in an Actual Business Setting
title_full_unstemmed Enhancing Usability Assessment with a Novel Heuristics-Based Approach Validated in an Actual Business Setting
title_sort Enhancing Usability Assessment with a Novel Heuristics-Based Approach Validated in an Actual Business Setting
dc.creator.none.fl_str_mv Pascual Almenara, Afra
Granollers i Saltiveri, Toni
Garrido Navarro, Juan Enrique
Albets Mitjaneta, Marta
author Pascual Almenara, Afra
author_facet Pascual Almenara, Afra
Granollers i Saltiveri, Toni
Garrido Navarro, Juan Enrique
Albets Mitjaneta, Marta
author_role author
author2 Granollers i Saltiveri, Toni
Garrido Navarro, Juan Enrique
Albets Mitjaneta, Marta
author2_role author
author
author
dc.subject.none.fl_str_mv Heuristic evaluation
Usability evaluation
Experts of usability
Usability percentage
topic Heuristic evaluation
Usability evaluation
Experts of usability
Usability percentage
description We have long been committed to improving Usability Evaluation and one of the proposals we have been working on the most is the use and improvement of the Heuristic Evaluation (HE) technique. With this in mind, we proposed an improvement which was tested in an experiment. This article describes an experiment carried out in a real business professional context. Fifteen usability experts from a reputable company evaluated eight websites (four supermarket and four bank platforms) using our HE proposal for the first time in real-world scenarios. This experimentation analyzed two main aspects: firstly, whether individual or group evaluations affect the final result, and secondly, whether the heuristic evaluation technique is effective in a real business and professional context. Regarding the Usability Percentage (UP) event, the results indicate that there was little difference between group and individual evaluations. The mean UP for the group was 57.88%, while the mean UP for individuals was 56.66%. The experiment provided sufficient information to suggest a new version of our HE methodology, specifically designed to improve results in real-life contexts. Furthermore, the experiment’s findings support the proposal of this new methodology, which is better suited to the business environment.
publishDate 2024
dc.date.none.fl_str_mv 2024
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://doi.org/10.5753/jis.2024.4078
https://hdl.handle.net/10459.1/466273
url https://doi.org/10.5753/jis.2024.4078
https://hdl.handle.net/10459.1/466273
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Reproducció del document publicat a https://doi.org/10.5753/jis.2024.4078
Journal on Interactive Systems, 2024, vol. 15, núm. 1, p. 615-631
dc.rights.none.fl_str_mv cc-by (c) Afra Pascual Almenara et al., 2024
Attribution 4.0 International
info:eu-repo/semantics/openAccess
http://creativecommons.org/licenses/by/4.0/
rights_invalid_str_mv cc-by (c) Afra Pascual Almenara et al., 2024
Attribution 4.0 International
http://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Sociedade Brasileira de Computação
publisher.none.fl_str_mv Sociedade Brasileira de Computação
dc.source.none.fl_str_mv reponame:Recercat. Dipósit de la Recerca de Catalunya
instname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
instname_str Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
reponame_str Recercat. Dipósit de la Recerca de Catalunya
collection Recercat. Dipósit de la Recerca de Catalunya
repository.name.fl_str_mv
repository.mail.fl_str_mv
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