Estudio de la satisfacción de pacientes y profesionales en un servicio de urgencias hospitalario
Objective. To study the satisfaction level of patients, their companions and professionals at a hospital emergency department. Methodology. Cross-sectional study. Results. 285 patients and companions returned the questionnaire. Patients and companions satisfaction level was high. Age, sex and optimi...
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| Formato: | tesis doctoral |
| Estado: | Versión publicada |
| Fecha de publicación: | 2015 |
| País: | España |
| Recursos: | CBUC, CESCA |
| Repositorio: | TDR. Tesis Doctorales en Red |
| OAI Identifier: | oai:www.tdx.cat:10803/302799 |
| Acesso em linha: | http://hdl.handle.net/10803/302799 |
| Access Level: | acceso abierto |
| Palavra-chave: | Promoción de la salud Promoció de la salut Health promotion Satisfacción de los pacientes Satisfacció dels pacients Patient satisfaction Servicio de urgencias Servei d'urgències Emergency medical services Enfermería Infermeria Nursing Satisfacción en el trabajo Satisfacció en el treball Job satisfaction Síndrome de agotamiento profesional Síndrome d'esgotament professional Burn out (Psychology) 159.9 614 |
| Resumo: | Objective. To study the satisfaction level of patients, their companions and professionals at a hospital emergency department. Methodology. Cross-sectional study. Results. 285 patients and companions returned the questionnaire. Patients and companions satisfaction level was high. Age, sex and optimism were related to satisfaction. Pain control [OR=0,418; CI 95% (0,19-0,93); p=0,033] and perceived waiting time until the physician contact, were associated factors in satisfaction. 81 professionals answered the questionnaire. Professionals satisfaction level were low. Emotional exhaustion [B=-0,055; IC 95% (-0,09 a -0,02); p=0,005] and personal accomplishment [B=0,053; IC 95% (0,005-0,10); p=0,031] turned out to be associated factors for professionals satisfaction. Conclusions. Shorter perceived waiting time till the physician contact and better pain control, were associated with higher patient satisfaction. Higher professional satisfaction was seen in professionals with less emotional exhaustion and higher perceived personal accomplishment |
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