The relationship between vulnerable financial consumers and banking institutions. A qualitative study in Spain

The financial exclusion phenomenon has been approached from different perspectives. After reviewing the recent literature, we adopt a financial ecology approach and propose a comprehensive framework to analyse the different types of difficulties (access, use and perception) that vulnerable financial...

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Detalles Bibliográficos
Autores: Fernández Olit, Beatriz, Cuesta González, Marta María de la, Paredes Gázquez, Juan Diego, Ruza Paz-Curbera, Cristina
Tipo de recurso: artículo
Fecha de publicación:2021
País:España
Institución:Universidad Nacional de Educación a Distancia
Repositorio:e-spacio. Repositorio Institucional de la UNED
Idioma:inglés
OAI Identifier:oai:e-spacio.uned.es:20.500.14468/11880
Acceso en línea:https://hdl.handle.net/20.500.14468/11880
Access Level:acceso abierto
Palabra clave:financial exclusion
financial ecology
vulnerable consumer
financialization
discourse analysis
poverty
financial capability
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spelling The relationship between vulnerable financial consumers and banking institutions. A qualitative study in SpainFernández Olit, BeatrizCuesta González, Marta María de laParedes Gázquez, Juan DiegoRuza Paz-Curbera, Cristinafinancial exclusionfinancial ecologyvulnerable consumerfinancializationdiscourse analysispovertyfinancial capabilityThe financial exclusion phenomenon has been approached from different perspectives. After reviewing the recent literature, we adopt a financial ecology approach and propose a comprehensive framework to analyse the different types of difficulties (access, use and perception) that vulnerable financial consumers face in relationships with banking institutions as well as their underlying causes. We consider financial inclusion as the sustainable provision of financial services and products and an adjustment to individual needs. We examine a special group of urban vulnerable consumers: underbanked people facing poverty and social exclusion. Data were obtained from focus groups and were coded and analysed using qualitative data analysis software. The results show that use difficulties predominate, followed by perception difficulties. Bank pressure and lack of financial training stood out among the main causes of these financial difficulties. We conclude that poorer neighbourhoods constitute a distinctive financial ecology produced by the ‘discrimination’ of a significant number of their inhabitants in the use of mainstream financial services. The study provides evidence of the socio-spatial nature of the exclusion process and calls for further research on the role of policy responses to restrict abusive practices.Elseviere-Spacio UNED20242024-05-2020212021-01-0520212021-01-05journal articlehttp://purl.org/coar/resource_type/c_6501info:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/20.500.14468/11880reponame:e-spacio. Repositorio Institucional de la UNEDinstname:Universidad Nacional de Educación a DistanciaInglésengopen accesshttp://purl.org/coar/access_right/c_abf2info:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-nd/4.0/deed.esoai:e-spacio.uned.es:20.500.14468/118802026-06-06T12:38:31Z
dc.title.none.fl_str_mv The relationship between vulnerable financial consumers and banking institutions. A qualitative study in Spain
title The relationship between vulnerable financial consumers and banking institutions. A qualitative study in Spain
spellingShingle The relationship between vulnerable financial consumers and banking institutions. A qualitative study in Spain
Fernández Olit, Beatriz
financial exclusion
financial ecology
vulnerable consumer
financialization
discourse analysis
poverty
financial capability
title_short The relationship between vulnerable financial consumers and banking institutions. A qualitative study in Spain
title_full The relationship between vulnerable financial consumers and banking institutions. A qualitative study in Spain
title_fullStr The relationship between vulnerable financial consumers and banking institutions. A qualitative study in Spain
title_full_unstemmed The relationship between vulnerable financial consumers and banking institutions. A qualitative study in Spain
title_sort The relationship between vulnerable financial consumers and banking institutions. A qualitative study in Spain
dc.creator.none.fl_str_mv Fernández Olit, Beatriz
Cuesta González, Marta María de la
Paredes Gázquez, Juan Diego
Ruza Paz-Curbera, Cristina
author Fernández Olit, Beatriz
author_facet Fernández Olit, Beatriz
Cuesta González, Marta María de la
Paredes Gázquez, Juan Diego
Ruza Paz-Curbera, Cristina
author_role author
author2 Cuesta González, Marta María de la
Paredes Gázquez, Juan Diego
Ruza Paz-Curbera, Cristina
author2_role author
author
author
dc.contributor.none.fl_str_mv e-Spacio UNED
dc.subject.none.fl_str_mv financial exclusion
financial ecology
vulnerable consumer
financialization
discourse analysis
poverty
financial capability
topic financial exclusion
financial ecology
vulnerable consumer
financialization
discourse analysis
poverty
financial capability
description The financial exclusion phenomenon has been approached from different perspectives. After reviewing the recent literature, we adopt a financial ecology approach and propose a comprehensive framework to analyse the different types of difficulties (access, use and perception) that vulnerable financial consumers face in relationships with banking institutions as well as their underlying causes. We consider financial inclusion as the sustainable provision of financial services and products and an adjustment to individual needs. We examine a special group of urban vulnerable consumers: underbanked people facing poverty and social exclusion. Data were obtained from focus groups and were coded and analysed using qualitative data analysis software. The results show that use difficulties predominate, followed by perception difficulties. Bank pressure and lack of financial training stood out among the main causes of these financial difficulties. We conclude that poorer neighbourhoods constitute a distinctive financial ecology produced by the ‘discrimination’ of a significant number of their inhabitants in the use of mainstream financial services. The study provides evidence of the socio-spatial nature of the exclusion process and calls for further research on the role of policy responses to restrict abusive practices.
publishDate 2021
dc.date.none.fl_str_mv 2021
2021-01-05
2021
2021-01-05
2024
2024-05-20
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/20.500.14468/11880
url https://hdl.handle.net/20.500.14468/11880
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
info:eu-repo/semantics/openAccess
https://creativecommons.org/licenses/by-nc-nd/4.0/deed.es
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
https://creativecommons.org/licenses/by-nc-nd/4.0/deed.es
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
dc.source.none.fl_str_mv reponame:e-spacio. Repositorio Institucional de la UNED
instname:Universidad Nacional de Educación a Distancia
instname_str Universidad Nacional de Educación a Distancia
reponame_str e-spacio. Repositorio Institucional de la UNED
collection e-spacio. Repositorio Institucional de la UNED
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,198674

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