What do foot pilgrims appreciate? Symmetric and asymmetric effects of pilgrim hostel attributes on satisfaction along the camino de Santiago

Where to stay overnight during a long, hard trek is a major concern among foot pilgrims. Despite growth in accommodation options to suit visitors and historical traditions, no studies appear to have focussed on pilgrim hostels. Pilgrims’ accommodation-related needs and opinions remain unknown. This...

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Detalles Bibliográficos
Autores: Kim, Bona, Yang, Xiaotao, Santos Solla, Xosé Manuel
Tipo de recurso: artículo
Fecha de publicación:2025
País:España
Institución:Universidad de Santiago de Compostela (USC)
Repositorio:Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
Idioma:inglés
OAI Identifier:oai:dnet:minerva_____::8b8e4c536fde44b2db9ae19615e9aa04
Acceso en línea:https://hdl.handle.net/10347/46461
Access Level:acceso abierto
Palabra clave:Pilgrim hostel attributes
Importance–performance analysis (IPA)
Asymmetric impact-performance analysis (AIPA)
Pilgrim segments
Albergue
Camino de Santiago
Spain
Well-being
Walking travel
Spiritual motivation
Descripción
Sumario:Where to stay overnight during a long, hard trek is a major concern among foot pilgrims. Despite growth in accommodation options to suit visitors and historical traditions, no studies appear to have focussed on pilgrim hostels. Pilgrims’ accommodation-related needs and opinions remain unknown. This study specifically identifies pilgrim hostel attributes and examines pilgrims’ perceptions of the attributes using importance – performance analysis and asymmetric impact-performance analysis. Cluster analysis revealed two distinct pilgrim segments. With 377 respondents, this pioneering investigation of pilgrim hostels along the Camino provides stakeholders with evidence-based recommendations to fulfill pilgrims’ needs through the management of contemporary pilgrim hostels.