The impact of balanced scorecard on organizational well-being?
(English) The main functions of management science are planning, organizing, directing, coordinating, and supervising. For management to perform its most basic functions, the activities conducted must be measured. Measurement is key; if something cannot be measured, it cannot be managed. An organiza...
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| Format: | doctoral thesis |
| Publication Date: | 2022 |
| Country: | España |
| Institution: | Universitat Politècnica de Catalunya (UPC) |
| Repository: | UPCommons. Portal del coneixement obert de la UPC |
| Language: | English |
| OAI Identifier: | oai:upcommons.upc.edu:2117/428939 |
| Online Access: | https://hdl.handle.net/2117/428939 https://dx.doi.org/10.5821/dissertation-2117-428939 |
| Access Level: | Open access |
| Keyword: | Balanced Scorecard (BSC) Performance Management Happiness Happiness in Organizations Employee Well-Being Job Satisfaction Work Engagement Organizational Commitment Positive Management Positive Psychology Positive Organizational Psychology 65 - Gestió i organització. Administració i direcció d'empreses. Publicitat. Relacions públiques. Mitjans de comunicació de masses Àrees temàtiques de la UPC::Economia i organització d'empreses |
| Summary: | (English) The main functions of management science are planning, organizing, directing, coordinating, and supervising. For management to perform its most basic functions, the activities conducted must be measured. Measurement is key; if something cannot be measured, it cannot be managed. An organization’s measurement system affects the behaviour of everyone related to the organization. The measurement system’s goal is to motivate executive managers or all employees to implement the business strategy successfully and improve performance. Both business executives and academics have realized that there is no single performance measurement system that can fully meet their management needs under today’s competitive conditions and that they need a management tool that can adapt to such conditions whilst also planning. The balanced scorecard (BSC) method, first introduced by Kaplan and Norton (1992), has emerged as a management tool with the potential to meet this need. The balanced scorecard (BSC) approach allows managers to break down a business into several simple factors and actionable elements, using a scorecard as an external or internal tactic to align its business operations and activities and manage them effectively. The BSC is used to obtain measurements, objectives, goals, and initiatives and results in a large amount of data and information about an organization’s internal and external operations. Since organizations realized that employee happiness in organizations increases productivity and profitability, all the research on organizational happiness has focused on employee happiness. According to many studies, employees are the key factor of organizations. Psychologists and researchers have stated factors that can affect employee happiness as subjective well-being, psychological well-being, happiness, positive psychology, workplace happiness, organizational culture. The relationship between employee happiness, employee productivity, and organizational performance has been repeatedly investigated in the literature. Human resource managers and leaders have started to use more modern methods that focus on human capital development and performance measurement instead of traditional management methods that concentrate on reducing costs, increasing efficiency, and controlling employees to gain a competitive advantage in the developing global economy and many studies have shown that positive methods and strategies in organizations can affect the productivity of employees and their sense of commitment to the organization. Organizational well-being, on the other name happiness at work, is a key element in achieving the organization's strategies. This research investigates the effect of the Balanced Scorecard (BSC), one of the performance measurement systems on organizational happiness. An organization’s happiness is related to many factors in the organization such as management, employee well-being, and organizational culture. The present research's primary objective is to explore the relationship between BSC, workplace happiness, employee well-being, well-being, and positive management. As a result of the literature research, employee well-being which has three components Job Satisfaction, Organizational Commitment, Job Engagement, and organizational culture are affected by management style. Both qualitative and quantitative measurement methods were used for this study. The surveys used for this study included 27,334 employees in the state of Michigan, and the survey data were analysed with the Statistical Social Science Package (SPSS) 28. The study revealed that BSC strategies implemented in the State of Michigan improved organizational performance in four perspectives: financial, customer, internal process, and learning growth. |
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