Reviewing customer value literature: Comparing and contrasting customer values perspectives

Purpose: The paper provides a comprehensive and up-to-date literature review of customer value concepts and distinguishes complex customer value from the various perspectives. It structures the themes and dimensions between the various approaches along the customer value main lines in the literature...

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Bibliographic Details
Authors: Paananen, Aija, Seppänen, Marko
Format: article
Publication Date:2013
Country:España
Institution:Universitat Politècnica de Catalunya (UPC)
Repository:UPCommons. Portal del coneixement obert de la UPC
Language:English
OAI Identifier:oai:upcommons.upc.edu:2099/14110
Online Access:https://hdl.handle.net/2099/14110
Access Level:Open access
Keyword:Customer services
Customer
Value
Management
Review
Definition
Structure
Serveis d'atenció al client
Àrees temàtiques de la UPC::Economia i organització d'empreses::Màrqueting
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oai_identifier_str oai:upcommons.upc.edu:2099/14110
network_acronym_str ES
network_name_str España
repository_id_str
spelling Reviewing customer value literature: Comparing and contrasting customer values perspectivesPaananen, AijaSeppänen, MarkoCustomer servicesCustomerValueManagementReviewDefinitionStructureServeis d'atenció al clientÀrees temàtiques de la UPC::Economia i organització d'empreses::MàrquetingPurpose: The paper provides a comprehensive and up-to-date literature review of customer value concepts and distinguishes complex customer value from the various perspectives. It structures the themes and dimensions between the various approaches along the customer value main lines in the literature. Design/methodology/approach: The paper reviews current literature and illustrates different types of value representations through a case example. Findings: Based on a comprehensive literature review, a framework how to scholars can structure customer value constructs is presented. Originality/value: In business and management research a conceptual confusion prevails and this paper attempts to clarify different types of customer value to provide a better resolution tool for scholars.Peer ReviewedIntangible Capital20132013-11-0120132013-11-27journal articlehttp://purl.org/coar/resource_type/c_6501NAhttp://purl.org/coar/version/c_be7fb7dd8ff6fe43info:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/2099/14110reponame:UPCommons. Portal del coneixement obert de la UPCinstname:Universitat Politècnica de Catalunya (UPC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial 3.0 Spainhttp://creativecommons.org/licenses/by-nc/3.0/es/info:eu-repo/semantics/openAccessoai:upcommons.upc.edu:2099/141102026-05-27T15:37:01Z
dc.title.none.fl_str_mv Reviewing customer value literature: Comparing and contrasting customer values perspectives
title Reviewing customer value literature: Comparing and contrasting customer values perspectives
spellingShingle Reviewing customer value literature: Comparing and contrasting customer values perspectives
Paananen, Aija
Customer services
Customer
Value
Management
Review
Definition
Structure
Serveis d'atenció al client
Àrees temàtiques de la UPC::Economia i organització d'empreses::Màrqueting
title_short Reviewing customer value literature: Comparing and contrasting customer values perspectives
title_full Reviewing customer value literature: Comparing and contrasting customer values perspectives
title_fullStr Reviewing customer value literature: Comparing and contrasting customer values perspectives
title_full_unstemmed Reviewing customer value literature: Comparing and contrasting customer values perspectives
title_sort Reviewing customer value literature: Comparing and contrasting customer values perspectives
dc.creator.none.fl_str_mv Paananen, Aija
Seppänen, Marko
author Paananen, Aija
author_facet Paananen, Aija
Seppänen, Marko
author_role author
author2 Seppänen, Marko
author2_role author
dc.subject.none.fl_str_mv Customer services
Customer
Value
Management
Review
Definition
Structure
Serveis d'atenció al client
Àrees temàtiques de la UPC::Economia i organització d'empreses::Màrqueting
topic Customer services
Customer
Value
Management
Review
Definition
Structure
Serveis d'atenció al client
Àrees temàtiques de la UPC::Economia i organització d'empreses::Màrqueting
description Purpose: The paper provides a comprehensive and up-to-date literature review of customer value concepts and distinguishes complex customer value from the various perspectives. It structures the themes and dimensions between the various approaches along the customer value main lines in the literature. Design/methodology/approach: The paper reviews current literature and illustrates different types of value representations through a case example. Findings: Based on a comprehensive literature review, a framework how to scholars can structure customer value constructs is presented. Originality/value: In business and management research a conceptual confusion prevails and this paper attempts to clarify different types of customer value to provide a better resolution tool for scholars.
publishDate 2013
dc.date.none.fl_str_mv 2013
2013-11-01
2013
2013-11-27
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
NA
http://purl.org/coar/version/c_be7fb7dd8ff6fe43
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/2099/14110
url https://hdl.handle.net/2099/14110
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial 3.0 Spain
http://creativecommons.org/licenses/by-nc/3.0/es/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial 3.0 Spain
http://creativecommons.org/licenses/by-nc/3.0/es/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Intangible Capital
publisher.none.fl_str_mv Intangible Capital
dc.source.none.fl_str_mv reponame:UPCommons. Portal del coneixement obert de la UPC
instname:Universitat Politècnica de Catalunya (UPC)
instname_str Universitat Politècnica de Catalunya (UPC)
reponame_str UPCommons. Portal del coneixement obert de la UPC
collection UPCommons. Portal del coneixement obert de la UPC
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869416266813407232
score 15,300719

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