Explainability in Process Mining: A Framework for Improved Decision-Making

In an era where data-driven insights are shaping the future of organizations, Process Mining (PM) has emerged as a transformative force, offering unprecedented opportunities to analyze and optimize complex processes. However, the full potential of PM remains untapped due to persistent challenges in...

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Detalles Bibliográficos
Autor: Nannini, Luca
Tipo de recurso: tesis doctoral
Fecha de publicación:2024
País:España
Institución:Universidad de Santiago de Compostela (USC)
Repositorio:Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
Idioma:inglés
OAI Identifier:oai:minerva.usc.gal:10347/38244
Acceso en línea:https://hdl.handle.net/10347/38244
Access Level:acceso abierto
Palabra clave:Explainable AI
Process Mining
AI Governance
120304 Inteligencia artificial
Descripción
Sumario:In an era where data-driven insights are shaping the future of organizations, Process Mining (PM) has emerged as a transformative force, offering unprecedented opportunities to analyze and optimize complex processes. However, the full potential of PM remains untapped due to persistent challenges in understanding and explainability of implemented process technology, such as AI systems. This thesis establishes a structured investigation to explore the role of Explainable AI (XAI) in overcoming these barriers, fostering greater adoption and engagement with PM solutions, and ultimately bridging the gap between advanced technologies and human understanding.