Protocol-agnostic method for monitoring interactivity time in remote desktop services

The growing trend of desktop virtualisation has facilitated the reduction of management costs associated with traditional systems and access to services from devices with different capabilities. However, desktop virtualisation requires controlling the interactivity provided by an infrastructure and...

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Detalles Bibliográficos
Autores: Arellano Usón, Jesús, Magaña Lizarrondo, Eduardo, Morató Osés, Daniel, Izal Azcárate, Mikel
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2021
País:España
Institución:Universidad Pública de Navarra
Repositorio:Academica-e. Repositorio Institucional de la Universidad Pública de Navarra
OAI Identifier:oai:academica-e.unavarra.es:2454/53014
Acceso en línea:https://hdl.handle.net/2454/53014
Access Level:acceso abierto
Palabra clave:Remote desktop
Interactivity
Response times
Services in the cloud
Descripción
Sumario:The growing trend of desktop virtualisation has facilitated the reduction of management costs associated with traditional systems and access to services from devices with different capabilities. However, desktop virtualisation requires controlling the interactivity provided by an infrastructure and the quality of experience perceived by users. This paper proposes a methodology for the quantification of interactivity based on the measurement of the time elapsed between user interactions and the associated responses. Measurement error is controlled using a novel mechanism for the detection of screen changes, which can lead to erroneous measurements. Finally, a campus virtual desktop infrastructure and the Amazon WorkSpaces solution are analysed using this proposed methodology. The results demonstrate the importance of the location of virtualisation infrastructure and the types of protocols used by remote desktop services.