El cuadro de mando integral: de la teoría a su implantación práctica

This thesis analyzes the Balanced Scorecard (BSC) from different points of view:  Academic, which provides the opinion of the model creators, their critics, and the general scientific community. Their different views are analyzed through published scientific research papers. Organizations that may...

Descripción completa

Detalles Bibliográficos
Autor: Banchieri, Lucía Clara
Tipo de recurso: tesis doctoral
Estado:Versión publicada
Fecha de publicación:2012
País:España
Institución:Universitat Rovira i virgili (URV)
Repositorio:Repositori Institucional de la Universitat Rovira i Virgili
OAI Identifier:oai:urv.cat:TDX:1110
Acceso en línea:https://hdl.handle.net/20.500.11797/TDX1110
http://hdl.handle.net/10803/87114
Access Level:acceso abierto
Palabra clave:65 - Gestió i organització. Administració i direcció d'empreses. Publicitat. Relacions públiques. Mitjans de comunicació de masses
Descripción
Sumario:This thesis analyzes the Balanced Scorecard (BSC) from different points of view:  Academic, which provides the opinion of the model creators, their critics, and the general scientific community. Their different views are analyzed through published scientific research papers. Organizations that may be, are or were users of BSC. Their opinions are studied through a survey, interviews and internal documentation. Consulting firms, companies that commercialize BSC as one of their solutions, based on interviews done. The investigation has resulted in four academic contributions, three academic articles and one paper presented at an international conference