The impact of employee empowerment on organisational performance: The mediating role of employee engagement and organisational citizenship behaviour

Purpose: This study assesses the mediating role of employee engagement and organisational citizenship behaviour in the relationship between employee empowerment (structural, psychological) and organisational performance in non-commercial banks in Ghana.Design/methodology: A structural equation model...

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Detalhes bibliográficos
Autores: Afram, Joseph, Manresa, Alba, Mas Machuca, Marta
Formato: artículo
Fecha de publicación:2022
País:España
Recursos:Universitat Politècnica de Catalunya (UPC)
Repositorio:UPCommons. Portal del coneixement obert de la UPC
Idioma:inglés
OAI Identifier:oai:upcommons.upc.edu:2117/367915
Acesso em linha:https://hdl.handle.net/2117/367915
https://dx.doi.org/10.3926/ic.1781
Access Level:acceso abierto
Palavra-chave:Employees
Performance
Employee empowerment
Management -- Employee participation
Structural empowerment
Psychological empowerment
Organisational citizenship behaviour
Employee engagement
Organisational performance
Personal
Rendiment
Personal -- Empoderament
Treballadors -- Participació en l'administració d'empreses
Àrees temàtiques de la UPC::Economia i organització d'empreses::Aspectes socials
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oai_identifier_str oai:upcommons.upc.edu:2117/367915
network_acronym_str ES
network_name_str España
repository_id_str
spelling The impact of employee empowerment on organisational performance: The mediating role of employee engagement and organisational citizenship behaviourAfram, JosephManresa, AlbaMas Machuca, MartaEmployeesPerformanceEmployee empowermentManagement -- Employee participationStructural empowermentPsychological empowermentOrganisational citizenship behaviourEmployee engagementOrganisational performancePersonalRendimentPersonal -- EmpoderamentTreballadors -- Participació en l'administració d'empresesÀrees temàtiques de la UPC::Economia i organització d'empreses::Aspectes socialsPurpose: This study assesses the mediating role of employee engagement and organisational citizenship behaviour in the relationship between employee empowerment (structural, psychological) and organisational performance in non-commercial banks in Ghana.Design/methodology: A structural equation modelling (SEM) was used to test the proposed hypothesis based on 304 employees selected from eight non-commercial banks in the Bono Region, Ghana.Findings: Neither structural nor psychological empowerment are a direct contributor to organisational performance but they positively influence organisational citizenship behaviour and employee engagement. Employee engagement and organisational citizenship behaviour show no effect on organisational performance. Organisational citizenship behaviour was also found to be a significant mediator in the relationship between employee empowerment (structural and psychological) and organisational performance but employee engagement is not a significant mediator.Practical implications: The study offers managers information to help deal with absenteeism, increase employee psychological health, promote better home life, improve employee retention and increase job satisfaction. Practitioners are offered insights to help involve their employees in decision-making and offer them the freedom to act on their own. Finally, practically, the results reveal the need to retain employees who have organisational citizenship behaviour to improve performance.Originality/value: The study serves two purposes: as a confirmatory and as a hypothesised model. The confirmatory model entails goodness of fit and chi-square test. The hypothesised model relies on examining the interactions among structural and psychological empowerment, organisational citizenship behaviour, employee engagement and organisational performance in a developing economyOmniaScience20222022-05-0120222022-06-01journal articlehttp://purl.org/coar/resource_type/c_6501NAhttp://purl.org/coar/version/c_be7fb7dd8ff6fe43info:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/2117/367915https://dx.doi.org/10.3926/ic.1781reponame:UPCommons. Portal del coneixement obert de la UPCinstname:Universitat Politècnica de Catalunya (UPC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2https://creativecommons.org/licenses/by-nc/4.0/info:eu-repo/semantics/openAccessoai:upcommons.upc.edu:2117/3679152026-05-27T15:37:01Z
dc.title.none.fl_str_mv The impact of employee empowerment on organisational performance: The mediating role of employee engagement and organisational citizenship behaviour
title The impact of employee empowerment on organisational performance: The mediating role of employee engagement and organisational citizenship behaviour
spellingShingle The impact of employee empowerment on organisational performance: The mediating role of employee engagement and organisational citizenship behaviour
Afram, Joseph
Employees
Performance
Employee empowerment
Management -- Employee participation
Structural empowerment
Psychological empowerment
Organisational citizenship behaviour
Employee engagement
Organisational performance
Personal
Rendiment
Personal -- Empoderament
Treballadors -- Participació en l'administració d'empreses
Àrees temàtiques de la UPC::Economia i organització d'empreses::Aspectes socials
title_short The impact of employee empowerment on organisational performance: The mediating role of employee engagement and organisational citizenship behaviour
title_full The impact of employee empowerment on organisational performance: The mediating role of employee engagement and organisational citizenship behaviour
title_fullStr The impact of employee empowerment on organisational performance: The mediating role of employee engagement and organisational citizenship behaviour
title_full_unstemmed The impact of employee empowerment on organisational performance: The mediating role of employee engagement and organisational citizenship behaviour
title_sort The impact of employee empowerment on organisational performance: The mediating role of employee engagement and organisational citizenship behaviour
dc.creator.none.fl_str_mv Afram, Joseph
Manresa, Alba
Mas Machuca, Marta
author Afram, Joseph
author_facet Afram, Joseph
Manresa, Alba
Mas Machuca, Marta
author_role author
author2 Manresa, Alba
Mas Machuca, Marta
author2_role author
author
dc.subject.none.fl_str_mv Employees
Performance
Employee empowerment
Management -- Employee participation
Structural empowerment
Psychological empowerment
Organisational citizenship behaviour
Employee engagement
Organisational performance
Personal
Rendiment
Personal -- Empoderament
Treballadors -- Participació en l'administració d'empreses
Àrees temàtiques de la UPC::Economia i organització d'empreses::Aspectes socials
topic Employees
Performance
Employee empowerment
Management -- Employee participation
Structural empowerment
Psychological empowerment
Organisational citizenship behaviour
Employee engagement
Organisational performance
Personal
Rendiment
Personal -- Empoderament
Treballadors -- Participació en l'administració d'empreses
Àrees temàtiques de la UPC::Economia i organització d'empreses::Aspectes socials
description Purpose: This study assesses the mediating role of employee engagement and organisational citizenship behaviour in the relationship between employee empowerment (structural, psychological) and organisational performance in non-commercial banks in Ghana.Design/methodology: A structural equation modelling (SEM) was used to test the proposed hypothesis based on 304 employees selected from eight non-commercial banks in the Bono Region, Ghana.Findings: Neither structural nor psychological empowerment are a direct contributor to organisational performance but they positively influence organisational citizenship behaviour and employee engagement. Employee engagement and organisational citizenship behaviour show no effect on organisational performance. Organisational citizenship behaviour was also found to be a significant mediator in the relationship between employee empowerment (structural and psychological) and organisational performance but employee engagement is not a significant mediator.Practical implications: The study offers managers information to help deal with absenteeism, increase employee psychological health, promote better home life, improve employee retention and increase job satisfaction. Practitioners are offered insights to help involve their employees in decision-making and offer them the freedom to act on their own. Finally, practically, the results reveal the need to retain employees who have organisational citizenship behaviour to improve performance.Originality/value: The study serves two purposes: as a confirmatory and as a hypothesised model. The confirmatory model entails goodness of fit and chi-square test. The hypothesised model relies on examining the interactions among structural and psychological empowerment, organisational citizenship behaviour, employee engagement and organisational performance in a developing economy
publishDate 2022
dc.date.none.fl_str_mv 2022
2022-05-01
2022
2022-06-01
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
NA
http://purl.org/coar/version/c_be7fb7dd8ff6fe43
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/2117/367915
https://dx.doi.org/10.3926/ic.1781
url https://hdl.handle.net/2117/367915
https://dx.doi.org/10.3926/ic.1781
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2

https://creativecommons.org/licenses/by-nc/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2

https://creativecommons.org/licenses/by-nc/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv OmniaScience
publisher.none.fl_str_mv OmniaScience
dc.source.none.fl_str_mv reponame:UPCommons. Portal del coneixement obert de la UPC
instname:Universitat Politècnica de Catalunya (UPC)
instname_str Universitat Politècnica de Catalunya (UPC)
reponame_str UPCommons. Portal del coneixement obert de la UPC
collection UPCommons. Portal del coneixement obert de la UPC
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869414413739491328
score 15,300724

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