Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies

Stakeholder dialogue is considered a key component of companies’ corporate social responsibility strategy with the aim to discover stakeholders’ demands, expectations, and their view of the firms. Based on the stakeholder theory, this paper aims to deepen the knowledge about stakeholder dialogue by...

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Detalles Bibliográficos
Autores: García Sánchez, Isabel María, Aibar Guzmán, Cristina, Serrano Valdecillos, Carmen, Aibar Guzmán, Beatriz
Tipo de recurso: artículo
Fecha de publicación:2022
País:España
Institución:Universidad de Santiago de Compostela (USC)
Repositorio:Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
Idioma:inglés
OAI Identifier:oai:minerva.usc.gal:10347/42248
Acceso en línea:https://hdl.handle.net/10347/42248
Access Level:acceso abierto
Palabra clave:Stakeholder dialogue
Corporate social responsibility
Stakeholder engagement
Sustainable management
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spelling Analysis of the Dialogue with Stakeholders by the IBEX 35 CompaniesGarcía Sánchez, Isabel MaríaAibar Guzmán, CristinaSerrano Valdecillos, CarmenAibar Guzmán, BeatrizStakeholder dialogueCorporate social responsibilityStakeholder engagementSustainable managementStakeholder dialogue is considered a key component of companies’ corporate social responsibility strategy with the aim to discover stakeholders’ demands, expectations, and their view of the firms. Based on the stakeholder theory, this paper aims to deepen the knowledge about stakeholder dialogue by analyzing how firms conduct the dialogue with five key stakeholder groups (i.e., employees, customers, suppliers, investors and shareholders, and the community). Using a sample of 35 leading Spanish companies and, after the collection and processing of the information available in their corporate websites and reports, we have determined the channels that are used, the pursued objectives, and the main commitments achieved. The results indicate that firms are engaged in several forms of dialogue with stakeholders and use various channels which differ depending on the targeted stakeholder group. We gain insight into the initiatives with which companies engage with stakeholders, the underlying interactions, and how each stakeholder group views and assesses the firm. Practical implications for policy makers and managers, as well as future lines of research are proposed.MDPIUniversidade de Santiago de Compostela. Departamento de Economía Financeira e Contabilidade20222022-01-0120222022-01-01journal articlehttp://purl.org/coar/resource_type/c_6501VoRhttp://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/10347/42248reponame:Minerva. Repositorio Institucional de la Universidad de Santiago de Compostelainstname:Universidad de Santiago de Compostela (USC)InglésengAgencia Estatal de Investigación http://dx.doi.org/10.13039/501100011033 Plan Estatal de Investigación Científica y Técnica y de Innovación 2017-2020 RTI2018-093423-B-I00 DETERMINANTES DE LA CALIDAD DEL SERVICIO DE VERIFICACION DE LOS INFORMES DE RSC Y LA CREACION DE VALOR PARA LA SOCIEDADopen accesshttp://purl.org/coar/access_right/c_abf2© 2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https:// creativecommons.org/licenses/by/ 4.0/).http://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessoai:minerva.usc.gal:10347/422482026-06-15T12:47:27Z
dc.title.none.fl_str_mv Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies
title Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies
spellingShingle Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies
García Sánchez, Isabel María
Stakeholder dialogue
Corporate social responsibility
Stakeholder engagement
Sustainable management
title_short Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies
title_full Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies
title_fullStr Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies
title_full_unstemmed Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies
title_sort Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies
dc.creator.none.fl_str_mv García Sánchez, Isabel María
Aibar Guzmán, Cristina
Serrano Valdecillos, Carmen
Aibar Guzmán, Beatriz
author García Sánchez, Isabel María
author_facet García Sánchez, Isabel María
Aibar Guzmán, Cristina
Serrano Valdecillos, Carmen
Aibar Guzmán, Beatriz
author_role author
author2 Aibar Guzmán, Cristina
Serrano Valdecillos, Carmen
Aibar Guzmán, Beatriz
author2_role author
author
author
dc.contributor.none.fl_str_mv Universidade de Santiago de Compostela. Departamento de Economía Financeira e Contabilidade
dc.subject.none.fl_str_mv Stakeholder dialogue
Corporate social responsibility
Stakeholder engagement
Sustainable management
topic Stakeholder dialogue
Corporate social responsibility
Stakeholder engagement
Sustainable management
description Stakeholder dialogue is considered a key component of companies’ corporate social responsibility strategy with the aim to discover stakeholders’ demands, expectations, and their view of the firms. Based on the stakeholder theory, this paper aims to deepen the knowledge about stakeholder dialogue by analyzing how firms conduct the dialogue with five key stakeholder groups (i.e., employees, customers, suppliers, investors and shareholders, and the community). Using a sample of 35 leading Spanish companies and, after the collection and processing of the information available in their corporate websites and reports, we have determined the channels that are used, the pursued objectives, and the main commitments achieved. The results indicate that firms are engaged in several forms of dialogue with stakeholders and use various channels which differ depending on the targeted stakeholder group. We gain insight into the initiatives with which companies engage with stakeholders, the underlying interactions, and how each stakeholder group views and assesses the firm. Practical implications for policy makers and managers, as well as future lines of research are proposed.
publishDate 2022
dc.date.none.fl_str_mv 2022
2022-01-01
2022
2022-01-01
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
VoR
http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/10347/42248
url https://hdl.handle.net/10347/42248
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.relation.none.fl_str_mv Agencia Estatal de Investigación http://dx.doi.org/10.13039/501100011033 Plan Estatal de Investigación Científica y Técnica y de Innovación 2017-2020 RTI2018-093423-B-I00 DETERMINANTES DE LA CALIDAD DEL SERVICIO DE VERIFICACION DE LOS INFORMES DE RSC Y LA CREACION DE VALOR PARA LA SOCIEDAD
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
http://creativecommons.org/licenses/by/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
http://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv MDPI
publisher.none.fl_str_mv MDPI
dc.source.none.fl_str_mv reponame:Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
instname:Universidad de Santiago de Compostela (USC)
instname_str Universidad de Santiago de Compostela (USC)
reponame_str Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
collection Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
repository.name.fl_str_mv
repository.mail.fl_str_mv
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