The impact of employee empowerment on organizational performance: a mediating role of employee engagement and organisational citizenship behaviour

Purpose: This study assesses the mediating role of employee engagement and organisational citizenship behaviour in the relationship between employee empowerment (structural, psychological) and organisational performance in non-commercial banks in Ghana. Design/methodology: A structural equation mode...

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Detalles Bibliográficos
Autores: Afram, Joseph, Manresa, Alba, Mas Machuca, Marta
Tipo de recurso: artículo
Fecha de publicación:2022
País:España
Institución:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Repositorio:Recercat. Dipósit de la Recerca de Catalunya
OAI Identifier:oai:recercat.cat:20.500.12328/3567
Acceso en línea:http://hdl.handle.net/20.500.12328/3567
https://dx.doi.org/10.3926/ic.1781
Access Level:acceso abierto
Palabra clave:Empoderament estructural
Empoderament psicològic
Comportament de ciutadania organitzacional
Implicació dels empleats
Rendiment organitzatiu
Empoderamiento estructural
Empoderamiento psicológico
Comportamiento ciudadano organizacional
Compromiso de los empleados
Desempeño organizacional
Structural empowerment
Psychological empowerment
Organisational citizenship behaviour
Employee engagement
Organisational performance
33
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spelling The impact of employee empowerment on organizational performance: a mediating role of employee engagement and organisational citizenship behaviourAfram, JosephManresa, AlbaMas Machuca, MartaEmpoderament estructuralEmpoderament psicològicComportament de ciutadania organitzacionalImplicació dels empleatsRendiment organitzatiuEmpoderamiento estructuralEmpoderamiento psicológicoComportamiento ciudadano organizacionalCompromiso de los empleadosDesempeño organizacionalStructural empowermentPsychological empowermentOrganisational citizenship behaviourEmployee engagementOrganisational performance33Purpose: This study assesses the mediating role of employee engagement and organisational citizenship behaviour in the relationship between employee empowerment (structural, psychological) and organisational performance in non-commercial banks in Ghana. Design/methodology: A structural equation modelling (SEM) was used to test the proposed hypothesis based on 304 employees selected from eight non-commercial banks in the Bono Region, Ghana. Findings: Neither structural nor psychological empowerment are a direct contributor to organisational performance but they positively influence organisational citizenship behaviour and employee engagement. Employee engagement and organisational citizenship behaviour show no effect on organisational performance. Organisational citizenship behaviour was also found to be a significant mediator in the relationship between employee empowerment (structural and psychological) and organisational performance but employee engagement is not a significant mediator. Practical implications: The study offers managers information to help deal with absenteeism, increase employee psychological health, promote better home life, improve employee retention and increase job satisfaction. Practitioners are offered insights to help involve their employees in decision-making and offer them the freedom to act on their own. Finally, practically, the results reveal the need to retain employees who have organisational citizenship behaviour to improve performance. Originality/value: The study serves two purposes: as a confirmatory and as a hypothesised model. The confirmatory model entails goodness of fit and chi-square test. The hypothesised model relies on examining the interactions among structural and psychological empowerment, organisational citizenship behaviour, employee engagement and organisational performance in a developing economy.info:eu-repo/semantics/publishedVersionOmniaScience2022info:eu-repo/semantics/article24http://hdl.handle.net/20.500.12328/3567https://dx.doi.org/10.3926/ic.1781reponame:Recercat. Dipósit de la Recerca de Catalunyainstname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)InglésIntangible Capital18;1https://www.intangiblecapital.org/index.php/ic/article/view/1781This work is licensed under a Creative Commons Attribution 4.0 International License.https://creativecommons.org/licenses/by-nc/4.0/info:eu-repo/semantics/openAccessoai:recercat.cat:20.500.12328/35672026-05-29T05:05:01Z
dc.title.none.fl_str_mv The impact of employee empowerment on organizational performance: a mediating role of employee engagement and organisational citizenship behaviour
title The impact of employee empowerment on organizational performance: a mediating role of employee engagement and organisational citizenship behaviour
spellingShingle The impact of employee empowerment on organizational performance: a mediating role of employee engagement and organisational citizenship behaviour
Afram, Joseph
Empoderament estructural
Empoderament psicològic
Comportament de ciutadania organitzacional
Implicació dels empleats
Rendiment organitzatiu
Empoderamiento estructural
Empoderamiento psicológico
Comportamiento ciudadano organizacional
Compromiso de los empleados
Desempeño organizacional
Structural empowerment
Psychological empowerment
Organisational citizenship behaviour
Employee engagement
Organisational performance
33
title_short The impact of employee empowerment on organizational performance: a mediating role of employee engagement and organisational citizenship behaviour
title_full The impact of employee empowerment on organizational performance: a mediating role of employee engagement and organisational citizenship behaviour
title_fullStr The impact of employee empowerment on organizational performance: a mediating role of employee engagement and organisational citizenship behaviour
title_full_unstemmed The impact of employee empowerment on organizational performance: a mediating role of employee engagement and organisational citizenship behaviour
title_sort The impact of employee empowerment on organizational performance: a mediating role of employee engagement and organisational citizenship behaviour
dc.creator.none.fl_str_mv Afram, Joseph
Manresa, Alba
Mas Machuca, Marta
author Afram, Joseph
author_facet Afram, Joseph
Manresa, Alba
Mas Machuca, Marta
author_role author
author2 Manresa, Alba
Mas Machuca, Marta
author2_role author
author
dc.subject.none.fl_str_mv Empoderament estructural
Empoderament psicològic
Comportament de ciutadania organitzacional
Implicació dels empleats
Rendiment organitzatiu
Empoderamiento estructural
Empoderamiento psicológico
Comportamiento ciudadano organizacional
Compromiso de los empleados
Desempeño organizacional
Structural empowerment
Psychological empowerment
Organisational citizenship behaviour
Employee engagement
Organisational performance
33
topic Empoderament estructural
Empoderament psicològic
Comportament de ciutadania organitzacional
Implicació dels empleats
Rendiment organitzatiu
Empoderamiento estructural
Empoderamiento psicológico
Comportamiento ciudadano organizacional
Compromiso de los empleados
Desempeño organizacional
Structural empowerment
Psychological empowerment
Organisational citizenship behaviour
Employee engagement
Organisational performance
33
description Purpose: This study assesses the mediating role of employee engagement and organisational citizenship behaviour in the relationship between employee empowerment (structural, psychological) and organisational performance in non-commercial banks in Ghana. Design/methodology: A structural equation modelling (SEM) was used to test the proposed hypothesis based on 304 employees selected from eight non-commercial banks in the Bono Region, Ghana. Findings: Neither structural nor psychological empowerment are a direct contributor to organisational performance but they positively influence organisational citizenship behaviour and employee engagement. Employee engagement and organisational citizenship behaviour show no effect on organisational performance. Organisational citizenship behaviour was also found to be a significant mediator in the relationship between employee empowerment (structural and psychological) and organisational performance but employee engagement is not a significant mediator. Practical implications: The study offers managers information to help deal with absenteeism, increase employee psychological health, promote better home life, improve employee retention and increase job satisfaction. Practitioners are offered insights to help involve their employees in decision-making and offer them the freedom to act on their own. Finally, practically, the results reveal the need to retain employees who have organisational citizenship behaviour to improve performance. Originality/value: The study serves two purposes: as a confirmatory and as a hypothesised model. The confirmatory model entails goodness of fit and chi-square test. The hypothesised model relies on examining the interactions among structural and psychological empowerment, organisational citizenship behaviour, employee engagement and organisational performance in a developing economy.
publishDate 2022
dc.date.none.fl_str_mv 2022
dc.type.none.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv http://hdl.handle.net/20.500.12328/3567
https://dx.doi.org/10.3926/ic.1781
url http://hdl.handle.net/20.500.12328/3567
https://dx.doi.org/10.3926/ic.1781
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Intangible Capital
18;1
https://www.intangiblecapital.org/index.php/ic/article/view/1781
dc.rights.none.fl_str_mv This work is licensed under a Creative Commons Attribution 4.0 International License.
https://creativecommons.org/licenses/by-nc/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv This work is licensed under a Creative Commons Attribution 4.0 International License.
https://creativecommons.org/licenses/by-nc/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 24
dc.publisher.none.fl_str_mv OmniaScience
publisher.none.fl_str_mv OmniaScience
dc.source.none.fl_str_mv reponame:Recercat. Dipósit de la Recerca de Catalunya
instname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
instname_str Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
reponame_str Recercat. Dipósit de la Recerca de Catalunya
collection Recercat. Dipósit de la Recerca de Catalunya
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,81155

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