The wheel of dynamic pricing: Towards open pricing and one to one pricing in hotel revenue management
Dynamic pricing is at the core of hotel revenue management (RM). Big data technologies have facilitated information processing and enriched dynamic pricing techniques. One of the challenges in the sector relates to price personalization, i.e., how prices can be adjusted at the customer level. Using...
| Autores: | , , |
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| Tipo de recurso: | artículo |
| Fecha de publicación: | 2022 |
| País: | España |
| Institución: | Universidad Rey Juan Carlos |
| Repositorio: | BURJC-Digital. Repositorio Institucional de la Universidad Rey Juan Carlos |
| OAI Identifier: | oai:burjcdigital.urjc.es:10115/24408 |
| Acceso en línea: | https://hdl.handle.net/10115/24408 |
| Access Level: | acceso abierto |
| Palabra clave: | Open pricing One to one pricing Dynamic pricing Hotel revenue management Big data Conceptual framework of pricing in hospitality |
| Sumario: | Dynamic pricing is at the core of hotel revenue management (RM). Big data technologies have facilitated information processing and enriched dynamic pricing techniques. One of the challenges in the sector relates to price personalization, i.e., how prices can be adjusted at the customer level. Using a qualitative approach, the study analyzes how dynamic pricing is currently implemented in hotel RM. By doing so, this research shows empirical evidence of the use of recent concepts in the industry like “open pricing” and identifies the opportunities and challenges of a customer-centric approach to pricing. From a theoretical perspective, the study may guide future research on pricing in hotel RM. Finally, this work also presents actionable insights for practitioners. |
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