Study to redesing and automate the pre-sales and sales process at an IT company

This thesis explores how to design and optimize the pre-sales and sales processes at an IT company by replacing scattered, Excel-based workflows with an integrated Business Process Player tool. The project involves mapping the current state of these processes, analyzing inefficiencies, and defining...

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Detalles Bibliográficos
Autor: Karacaoglu, Zehra
Tipo de recurso: tesis de maestría
Fecha de publicación:2026
País:España
Institución:Universitat Politècnica de Catalunya (UPC)
Repositorio:UPCommons. Portal del coneixement obert de la UPC
Idioma:inglés
OAI Identifier:oai:upcommons.upc.edu:2117/456940
Acceso en línea:https://hdl.handle.net/2117/456940
Access Level:acceso embargado
Palabra clave:Industrial management
Empreses -- Direcció i administració
Àrees temàtiques de la UPC::Economia i organització d'empreses
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spelling Study to redesing and automate the pre-sales and sales process at an IT companyKaracaoglu, ZehraIndustrial managementEmpreses -- Direcció i administracióÀrees temàtiques de la UPC::Economia i organització d'empresesThis thesis explores how to design and optimize the pre-sales and sales processes at an IT company by replacing scattered, Excel-based workflows with an integrated Business Process Player tool. The project involves mapping the current state of these processes, analyzing inefficiencies, and defining all elements required for a clear and automated digital process flow. Each step will be translated into a BPMN-modeled workflow. The goal is to provide a structured, scalable, and measurable approach to process management, enabling better transparency and performance tracking across teams.Universitat Politècnica de CatalunyaSunyer Torrents, AlbertCabañas Laforet, Ivan20262026-02-0220262026-03-0620302030-01-12master thesishttp://purl.org/coar/resource_type/c_bdccNAhttp://purl.org/coar/version/c_be7fb7dd8ff6fe43info:eu-repo/semantics/masterThesisapplication/pdfapplication/pdfhttps://hdl.handle.net/2117/456940reponame:UPCommons. Portal del coneixement obert de la UPCinstname:Universitat Politècnica de Catalunya (UPC)Inglésengembargoed accesshttp://purl.org/coar/access_right/c_f1cfinfo:eu-repo/semantics/embargoedAccessoai:upcommons.upc.edu:2117/4569402026-05-27T15:37:01Z
dc.title.none.fl_str_mv Study to redesing and automate the pre-sales and sales process at an IT company
title Study to redesing and automate the pre-sales and sales process at an IT company
spellingShingle Study to redesing and automate the pre-sales and sales process at an IT company
Karacaoglu, Zehra
Industrial management
Empreses -- Direcció i administració
Àrees temàtiques de la UPC::Economia i organització d'empreses
title_short Study to redesing and automate the pre-sales and sales process at an IT company
title_full Study to redesing and automate the pre-sales and sales process at an IT company
title_fullStr Study to redesing and automate the pre-sales and sales process at an IT company
title_full_unstemmed Study to redesing and automate the pre-sales and sales process at an IT company
title_sort Study to redesing and automate the pre-sales and sales process at an IT company
dc.creator.none.fl_str_mv Karacaoglu, Zehra
author Karacaoglu, Zehra
author_facet Karacaoglu, Zehra
author_role author
dc.contributor.none.fl_str_mv Sunyer Torrents, Albert
Cabañas Laforet, Ivan
dc.subject.none.fl_str_mv Industrial management
Empreses -- Direcció i administració
Àrees temàtiques de la UPC::Economia i organització d'empreses
topic Industrial management
Empreses -- Direcció i administració
Àrees temàtiques de la UPC::Economia i organització d'empreses
description This thesis explores how to design and optimize the pre-sales and sales processes at an IT company by replacing scattered, Excel-based workflows with an integrated Business Process Player tool. The project involves mapping the current state of these processes, analyzing inefficiencies, and defining all elements required for a clear and automated digital process flow. Each step will be translated into a BPMN-modeled workflow. The goal is to provide a structured, scalable, and measurable approach to process management, enabling better transparency and performance tracking across teams.
publishDate 2026
dc.date.none.fl_str_mv 2026
2026-02-02
2026
2026-03-06
2030
2030-01-12
dc.type.none.fl_str_mv master thesis
http://purl.org/coar/resource_type/c_bdcc
NA
http://purl.org/coar/version/c_be7fb7dd8ff6fe43
dc.type.openaire.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
dc.identifier.none.fl_str_mv https://hdl.handle.net/2117/456940
url https://hdl.handle.net/2117/456940
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv embargoed access
http://purl.org/coar/access_right/c_f1cf
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/embargoedAccess
rights_invalid_str_mv embargoed access
http://purl.org/coar/access_right/c_f1cf
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Universitat Politècnica de Catalunya
publisher.none.fl_str_mv Universitat Politècnica de Catalunya
dc.source.none.fl_str_mv reponame:UPCommons. Portal del coneixement obert de la UPC
instname:Universitat Politècnica de Catalunya (UPC)
instname_str Universitat Politècnica de Catalunya (UPC)
reponame_str UPCommons. Portal del coneixement obert de la UPC
collection UPCommons. Portal del coneixement obert de la UPC
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15.81155

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