Aeropuertos inteligentes: aceptación de la tecnología por parte de los pasajeros.
This paper analyzes the acceptance of the technologies that make an airport an Smart Airport, by Spanish passengers. In particular, it is verified how the use of self-service technologies in the boarding, obtaining luggage tags and baggage check processes increases the passenger’s satisfaction. It a...
| Autores: | , , |
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| Formato: | artículo |
| Fecha de publicación: | 2020 |
| País: | España |
| Recursos: | Universidad Rey Juan Carlos |
| Repositorio: | BURJC-Digital. Repositorio Institucional de la Universidad Rey Juan Carlos |
| OAI Identifier: | oai:burjcdigital.urjc.es:10115/27983 |
| Acesso em linha: | https://hdl.handle.net/10115/27983 |
| Access Level: | acceso abierto |
| Palavra-chave: | aeropuertos inteligentes tecnología pasajero edad |
| Resumo: | This paper analyzes the acceptance of the technologies that make an airport an Smart Airport, by Spanish passengers. In particular, it is verified how the use of self-service technologies in the boarding, obtaining luggage tags and baggage check processes increases the passenger’s satisfaction. It also shows that the desire to use new technologies in these proces-ses and the use of video games and biometric passports is related to the age of the passengers. |
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