Perceived quality in patients with gout treated in a rheumatology clinic with a clinical nurse specialist.
Introduction: Gout is a crystal arthropathy that is associated with significant loss of quality of life. A treat-to-target approach and proactive monitoring yield superior outcomes to standard care. The Clinical Nurse Specialist enhances follow-up and adherence to treatment in patients with gout, im...
| Autores: | , , , , , |
|---|---|
| Tipo de recurso: | artículo |
| Fecha de publicación: | 2021 |
| País: | España |
| Institución: | Universidad Alfonso X el Sabio |
| Repositorio: | Repositorio Institucional de la Universidad Alfonso X el Sabio |
| Idioma: | inglés |
| OAI Identifier: | oai:archive.uax.com:20.500.12080/52747 |
| Acceso en línea: | https://hdl.handle.net/20.500.12080/52747 |
| Access Level: | acceso abierto |
| Palabra clave: | Gota |
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Perceived quality in patients with gout treated in a rheumatology clinic with a clinical nurse specialist.Sánchez-Aranda, Fernando ManuelCebrián Méndez, LauraMatías de la Mano, María de los ÁngelesLojo Oliveira, LeticiaNavío Marco, María TeresaCalvo Aranda, Enrique|||/items/1a509d52-a282-4a7f-8132-2ed1f861fd51GotaIntroduction: Gout is a crystal arthropathy that is associated with significant loss of quality of life. A treat-to-target approach and proactive monitoring yield superior outcomes to standard care. The Clinical Nurse Specialist enhances follow-up and adherence to treatment in patients with gout, improving their perceived healthcare quality. Objective: To determine the factors that affect the perceived quality and satisfaction of patients with gout treated in a rheumatology clinic and to identify areas for improvement, as well as to explore the influence of nurses’ work in the care and management of these patients. Methods: Cross-sectional observational study in patients with gout monitored in a monographic clinic by anonymous survey based on the SERVQUAL quality model, with demographic data and questions about aspects of care. Results: 71 completed surveys were collected from the 80 delivered between August 2019 and January 2020. Most of the participants were males over 45 years of age. A total of 39% were satisfied with the care received, and 55% were very satisfied. All the respondents were satisfied with the face-to-face consulta tion with the Clinical Nurse Specialist and 66% considered the telephone consultation with the nurse to be good. Possible areas for improvement (referral time to consultation, identification, and availability of health providers) were identified. Conclusion: We found high overall satisfaction perceived by the patients attended in a gout consultation with the Clinical Nurse Specialist. Understanding and systematizing the patients’ opinion is essential to improve clinical care.ElsevierUAX -Campus MadridUAX Archive20212021-01-0120212021-01-01journal articlehttp://purl.org/coar/resource_type/c_6501info:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/20.500.12080/52747reponame:Repositorio Institucional de la Universidad Alfonso X el Sabioinstname:Universidad Alfonso X el SabioInglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution 4.0 Internationalhttp://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessoai:archive.uax.com:20.500.12080/527472026-05-28T12:40:21Z |
| dc.title.none.fl_str_mv |
Perceived quality in patients with gout treated in a rheumatology clinic with a clinical nurse specialist. |
| title |
Perceived quality in patients with gout treated in a rheumatology clinic with a clinical nurse specialist. |
| spellingShingle |
Perceived quality in patients with gout treated in a rheumatology clinic with a clinical nurse specialist. Sánchez-Aranda, Fernando Manuel Gota |
| title_short |
Perceived quality in patients with gout treated in a rheumatology clinic with a clinical nurse specialist. |
| title_full |
Perceived quality in patients with gout treated in a rheumatology clinic with a clinical nurse specialist. |
| title_fullStr |
Perceived quality in patients with gout treated in a rheumatology clinic with a clinical nurse specialist. |
| title_full_unstemmed |
Perceived quality in patients with gout treated in a rheumatology clinic with a clinical nurse specialist. |
| title_sort |
Perceived quality in patients with gout treated in a rheumatology clinic with a clinical nurse specialist. |
| dc.creator.none.fl_str_mv |
Sánchez-Aranda, Fernando Manuel Cebrián Méndez, Laura Matías de la Mano, María de los Ángeles Lojo Oliveira, Leticia Navío Marco, María Teresa Calvo Aranda, Enrique|||/items/1a509d52-a282-4a7f-8132-2ed1f861fd51 |
| author |
Sánchez-Aranda, Fernando Manuel |
| author_facet |
Sánchez-Aranda, Fernando Manuel Cebrián Méndez, Laura Matías de la Mano, María de los Ángeles Lojo Oliveira, Leticia Navío Marco, María Teresa Calvo Aranda, Enrique|||/items/1a509d52-a282-4a7f-8132-2ed1f861fd51 |
| author_role |
author |
| author2 |
Cebrián Méndez, Laura Matías de la Mano, María de los Ángeles Lojo Oliveira, Leticia Navío Marco, María Teresa Calvo Aranda, Enrique|||/items/1a509d52-a282-4a7f-8132-2ed1f861fd51 |
| author2_role |
author author author author author |
| dc.contributor.none.fl_str_mv |
UAX -Campus Madrid UAX Archive |
| dc.subject.none.fl_str_mv |
Gota |
| topic |
Gota |
| description |
Introduction: Gout is a crystal arthropathy that is associated with significant loss of quality of life. A treat-to-target approach and proactive monitoring yield superior outcomes to standard care. The Clinical Nurse Specialist enhances follow-up and adherence to treatment in patients with gout, improving their perceived healthcare quality. Objective: To determine the factors that affect the perceived quality and satisfaction of patients with gout treated in a rheumatology clinic and to identify areas for improvement, as well as to explore the influence of nurses’ work in the care and management of these patients. Methods: Cross-sectional observational study in patients with gout monitored in a monographic clinic by anonymous survey based on the SERVQUAL quality model, with demographic data and questions about aspects of care. Results: 71 completed surveys were collected from the 80 delivered between August 2019 and January 2020. Most of the participants were males over 45 years of age. A total of 39% were satisfied with the care received, and 55% were very satisfied. All the respondents were satisfied with the face-to-face consulta tion with the Clinical Nurse Specialist and 66% considered the telephone consultation with the nurse to be good. Possible areas for improvement (referral time to consultation, identification, and availability of health providers) were identified. Conclusion: We found high overall satisfaction perceived by the patients attended in a gout consultation with the Clinical Nurse Specialist. Understanding and systematizing the patients’ opinion is essential to improve clinical care. |
| publishDate |
2021 |
| dc.date.none.fl_str_mv |
2021 2021-01-01 2021 2021-01-01 |
| dc.type.none.fl_str_mv |
journal article http://purl.org/coar/resource_type/c_6501 |
| dc.type.openaire.fl_str_mv |
info:eu-repo/semantics/article |
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article |
| dc.identifier.none.fl_str_mv |
https://hdl.handle.net/20.500.12080/52747 |
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https://hdl.handle.net/20.500.12080/52747 |
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Inglés eng |
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Inglés |
| language |
eng |
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open access http://purl.org/coar/access_right/c_abf2 Attribution 4.0 International http://creativecommons.org/licenses/by/4.0/ |
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info:eu-repo/semantics/openAccess |
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open access http://purl.org/coar/access_right/c_abf2 Attribution 4.0 International http://creativecommons.org/licenses/by/4.0/ |
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openAccess |
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application/pdf |
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Elsevier |
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Elsevier |
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reponame:Repositorio Institucional de la Universidad Alfonso X el Sabio instname:Universidad Alfonso X el Sabio |
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Universidad Alfonso X el Sabio |
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Repositorio Institucional de la Universidad Alfonso X el Sabio |
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