Social computing in currency exchange

[EN]Human communication has evolved over the last decades thanks to rapid technological advances. It has provided us with new ways of communicating with one another and made many aspects of social interaction easier. Social computing is an important area in computer science concerned with the use of...

Descripción completa

Detalles Bibliográficos
Autores: Chamoso Santos, Pablo, González Briones, Alfonso, Rivas Camacho, Alberto, Prieta Pintado, Fernando de la, Corchado Rodríguez, Juan Manuel
Tipo de recurso: artículo
Estado:Versión enviada para evaluación y publicación
Fecha de publicación:2019
País:España
Institución:Universidad de Salamanca (USAL)
Repositorio:GREDOS. Repositorio Institucional de la Universidad de Salamanca
OAI Identifier:oai:gredos.usal.es:10366/163136
Acceso en línea:http://hdl.handle.net/10366/163136
Access Level:acceso abierto
Palabra clave:Currency exchange
Social computing
Software
Multi-agent systems
id ES_8244a3fde7f7fb7bf1dbdb2c4a7cf904
oai_identifier_str oai:gredos.usal.es:10366/163136
network_acronym_str ES
network_name_str España
repository_id_str
spelling Social computing in currency exchangeChamoso Santos, PabloGonzález Briones, AlfonsoRivas Camacho, AlbertoPrieta Pintado, Fernando de laCorchado Rodríguez, Juan ManuelCurrency exchangeSocial computingSoftwareMulti-agent systems[EN]Human communication has evolved over the last decades thanks to rapid technological advances. It has provided us with new ways of communicating with one another and made many aspects of social interaction easier. Social computing is an important area in computer science concerned with the use of computational systems for social purposes. This paper focuses on the use of social computing to simplify the process of currency exchange at airports where services have to be provided to people of all nationalities. This is a complex social scenario in which the buyer and seller must reach an agreement without speaking the same language, and in these cases, the probability of not understanding all the aspects of the transaction is high. The proposed system improves interaction between users and ensures a fast and secure operation. A multi-agent system is the base of the developed software; MAS is an important and commonly used tool in social computing. A case study was conducted with the proposed system at Sydney airport, with a Spanish currency exchange company (Global Exchange) which provides service to travelers from all continents. The Net Promoter Score metric was used to evaluate the developed system, and a score of 29.81 was obtained, indicating that customers were highly satisfied with the performance of the system. Moreover, thanks to the system, there was an increase of 34% in currency exchange operations, and the time it takes to provide service to a customer reduced by 73.67% on average.Springer Nature202520252019info:eu-repo/semantics/articleinfo:eu-repo/semantics/submittedVersionhttp://hdl.handle.net/10366/163136reponame:GREDOS. Repositorio Institucional de la Universidad de Salamancainstname:Universidad de Salamanca (USAL)Inglésinfo:eu-repo/semantics/openAccessoai:gredos.usal.es:10366/1631362026-06-07T06:28:51Z
dc.title.none.fl_str_mv Social computing in currency exchange
title Social computing in currency exchange
spellingShingle Social computing in currency exchange
Chamoso Santos, Pablo
Currency exchange
Social computing
Software
Multi-agent systems
title_short Social computing in currency exchange
title_full Social computing in currency exchange
title_fullStr Social computing in currency exchange
title_full_unstemmed Social computing in currency exchange
title_sort Social computing in currency exchange
dc.creator.none.fl_str_mv Chamoso Santos, Pablo
González Briones, Alfonso
Rivas Camacho, Alberto
Prieta Pintado, Fernando de la
Corchado Rodríguez, Juan Manuel
author Chamoso Santos, Pablo
author_facet Chamoso Santos, Pablo
González Briones, Alfonso
Rivas Camacho, Alberto
Prieta Pintado, Fernando de la
Corchado Rodríguez, Juan Manuel
author_role author
author2 González Briones, Alfonso
Rivas Camacho, Alberto
Prieta Pintado, Fernando de la
Corchado Rodríguez, Juan Manuel
author2_role author
author
author
author
dc.subject.none.fl_str_mv Currency exchange
Social computing
Software
Multi-agent systems
topic Currency exchange
Social computing
Software
Multi-agent systems
description [EN]Human communication has evolved over the last decades thanks to rapid technological advances. It has provided us with new ways of communicating with one another and made many aspects of social interaction easier. Social computing is an important area in computer science concerned with the use of computational systems for social purposes. This paper focuses on the use of social computing to simplify the process of currency exchange at airports where services have to be provided to people of all nationalities. This is a complex social scenario in which the buyer and seller must reach an agreement without speaking the same language, and in these cases, the probability of not understanding all the aspects of the transaction is high. The proposed system improves interaction between users and ensures a fast and secure operation. A multi-agent system is the base of the developed software; MAS is an important and commonly used tool in social computing. A case study was conducted with the proposed system at Sydney airport, with a Spanish currency exchange company (Global Exchange) which provides service to travelers from all continents. The Net Promoter Score metric was used to evaluate the developed system, and a score of 29.81 was obtained, indicating that customers were highly satisfied with the performance of the system. Moreover, thanks to the system, there was an increase of 34% in currency exchange operations, and the time it takes to provide service to a customer reduced by 73.67% on average.
publishDate 2019
dc.date.none.fl_str_mv 2019
2025
2025
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/submittedVersion
format article
status_str submittedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/10366/163136
url http://hdl.handle.net/10366/163136
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Springer Nature
publisher.none.fl_str_mv Springer Nature
dc.source.none.fl_str_mv reponame:GREDOS. Repositorio Institucional de la Universidad de Salamanca
instname:Universidad de Salamanca (USAL)
instname_str Universidad de Salamanca (USAL)
reponame_str GREDOS. Repositorio Institucional de la Universidad de Salamanca
collection GREDOS. Repositorio Institucional de la Universidad de Salamanca
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869412034354872320
score 15.198674

Similares en LA Referencia