How can managers in the hospital in the home units help to balance technology and physician – patient knowledge?

Background. With the passing of time, knowledge like other resources can become obsolete. Thus, people in a healthcare system need to update their knowledge in order to keep pace with the ongoing changes in their operational environment. Information technology continually provides a great amount of...

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Authors: Cepeda-Carrión, Gabriel, Cegarra-Navarro, Juan Gabriel, Martínez Caro, Eva, Eldridge, Stephen
Format: article
Status:Versión aceptada para publicación
Publication Date:2011
Country:España
Institution:Universidad de Sevilla (US)
Repository:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/73803
Online Access:https://hdl.handle.net/11441/73803
https://doi.org/10.1093/intqhc/mzr046
Access Level:Open access
Keyword:Physician–patient knowledge
Technology knowledge
Unlearning context and quality of health services
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spelling How can managers in the hospital in the home units help to balance technology and physician – patient knowledge?Cepeda-Carrión, GabrielCegarra-Navarro, Juan GabrielMartínez Caro, EvaEldridge, StephenPhysician–patient knowledgeTechnology knowledgeUnlearning context and quality of health servicesBackground. With the passing of time, knowledge like other resources can become obsolete. Thus, people in a healthcare system need to update their knowledge in order to keep pace with the ongoing changes in their operational environment. Information technology continually provides a great amount of new knowledge which can lead to healthcare professionals becoming overloaded with knowledge. This overloading can be alleviated by a process of unlearning which enables the pro- fessional to retain just the relevant and critical knowledge required to improve the quality of service provided by them. Objective. This paper shows some of the tools and methods that Hospital-in-the-Home Units (HHUs) have used to update the physician–patient knowledge and the technology knowledge of the HHUs’ personnel. Design. A survey study was carried out in the HHU in Spanish health system in 2010. Setting. Fifty-five doctors and 62 nurses belonging to 44 HHUs. Interventions. None. Results. Three hypotheses are presented and supported, which suggest that technology and physician–patient knowledge is related to the unlearning context and the unlearning context impacts positively on the quality of health services provided. Conclusion. The key benefits of the unlearning context for the quality of service provided in HHUs are clear: it enables them to identify and replace poor practices and also avoids the reinventi on of the wheel (e.g.: by minimizing unnecessary work caused by the use of poor methods) and it reduces costs through better produ ctivity and efficiency (improving services to patients)Ministerio de Educación ECO2008-0641-C02-02Oxford University PressAdministración de Empresas y MarketingMinisterio de Educación y Ciencia (MEC). España2011info:eu-repo/semantics/articleinfo:eu-repo/semantics/acceptedVersionapplication/pdfapplication/pdfhttps://hdl.handle.net/11441/73803https://doi.org/10.1093/intqhc/mzr046reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésInternational Journal for Quality in Health Care, 23 (5), 600-609.ECO2008-0641-C02-02https://doi.org/10.1093/intqhc/mzr046info:eu-repo/semantics/openAccessoai:idus.us.es:11441/738032026-06-17T12:51:07Z
dc.title.none.fl_str_mv How can managers in the hospital in the home units help to balance technology and physician – patient knowledge?
title How can managers in the hospital in the home units help to balance technology and physician – patient knowledge?
spellingShingle How can managers in the hospital in the home units help to balance technology and physician – patient knowledge?
Cepeda-Carrión, Gabriel
Physician–patient knowledge
Technology knowledge
Unlearning context and quality of health services
title_short How can managers in the hospital in the home units help to balance technology and physician – patient knowledge?
title_full How can managers in the hospital in the home units help to balance technology and physician – patient knowledge?
title_fullStr How can managers in the hospital in the home units help to balance technology and physician – patient knowledge?
title_full_unstemmed How can managers in the hospital in the home units help to balance technology and physician – patient knowledge?
title_sort How can managers in the hospital in the home units help to balance technology and physician – patient knowledge?
dc.creator.none.fl_str_mv Cepeda-Carrión, Gabriel
Cegarra-Navarro, Juan Gabriel
Martínez Caro, Eva
Eldridge, Stephen
author Cepeda-Carrión, Gabriel
author_facet Cepeda-Carrión, Gabriel
Cegarra-Navarro, Juan Gabriel
Martínez Caro, Eva
Eldridge, Stephen
author_role author
author2 Cegarra-Navarro, Juan Gabriel
Martínez Caro, Eva
Eldridge, Stephen
author2_role author
author
author
dc.contributor.none.fl_str_mv Administración de Empresas y Marketing
Ministerio de Educación y Ciencia (MEC). España
dc.subject.none.fl_str_mv Physician–patient knowledge
Technology knowledge
Unlearning context and quality of health services
topic Physician–patient knowledge
Technology knowledge
Unlearning context and quality of health services
description Background. With the passing of time, knowledge like other resources can become obsolete. Thus, people in a healthcare system need to update their knowledge in order to keep pace with the ongoing changes in their operational environment. Information technology continually provides a great amount of new knowledge which can lead to healthcare professionals becoming overloaded with knowledge. This overloading can be alleviated by a process of unlearning which enables the pro- fessional to retain just the relevant and critical knowledge required to improve the quality of service provided by them. Objective. This paper shows some of the tools and methods that Hospital-in-the-Home Units (HHUs) have used to update the physician–patient knowledge and the technology knowledge of the HHUs’ personnel. Design. A survey study was carried out in the HHU in Spanish health system in 2010. Setting. Fifty-five doctors and 62 nurses belonging to 44 HHUs. Interventions. None. Results. Three hypotheses are presented and supported, which suggest that technology and physician–patient knowledge is related to the unlearning context and the unlearning context impacts positively on the quality of health services provided. Conclusion. The key benefits of the unlearning context for the quality of service provided in HHUs are clear: it enables them to identify and replace poor practices and also avoids the reinventi on of the wheel (e.g.: by minimizing unnecessary work caused by the use of poor methods) and it reduces costs through better produ ctivity and efficiency (improving services to patients)
publishDate 2011
dc.date.none.fl_str_mv 2011
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/acceptedVersion
format article
status_str acceptedVersion
dc.identifier.none.fl_str_mv https://hdl.handle.net/11441/73803
https://doi.org/10.1093/intqhc/mzr046
url https://hdl.handle.net/11441/73803
https://doi.org/10.1093/intqhc/mzr046
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv International Journal for Quality in Health Care, 23 (5), 600-609.
ECO2008-0641-C02-02
https://doi.org/10.1093/intqhc/mzr046
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Oxford University Press
publisher.none.fl_str_mv Oxford University Press
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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