Soft-Hard TQM factors and key business results

The purpose of this paper is to investigate, firstly, the existence of soft and hard TQM factors in the EFQM excellence model and, secondly, their impact on key business results .The EFQM model has been used as a framework model as it is the TQM implementation referent that is most widespread and ac...

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Autores: Calvo de Mora Schmidt, Arturo, Picón Berjoyo, Araceli, Ruiz Moreno, Carolina, Cauzo Bottala, Lourdes
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2013
País:España
Institución:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/56985
Acceso en línea:http://hdl.handle.net/11441/56985
Access Level:acceso abierto
Palabra clave:TQM
Soft factors
Hard factors
EFQM
Key results
Performance
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spelling Soft-Hard TQM factors and key business resultsCalvo de Mora Schmidt, ArturoPicón Berjoyo, AraceliRuiz Moreno, CarolinaCauzo Bottala, LourdesTQMSoft factorsHard factorsEFQMKey resultsPerformanceThe purpose of this paper is to investigate, firstly, the existence of soft and hard TQM factors in the EFQM excellence model and, secondly, their impact on key business results .The EFQM model has been used as a framework model as it is the TQM implementation referent that is most widespread and accepted in the specialized literature. The methodology used is factorial analysis to determine the existence of the soft and hard TQM factors in the EFQM model and regression analysis to establish the impact of the factors identified on the business’ key results. A sample of 116 firms have been subjected to complete assessment processes (self-assessment and external assessment) according to the EFQM model. The article suggests that (1) the factorial analysis groups together the EFQM's five facilitating agents' criteria in three factors: soft factors, the strategic management of partnership and resources and processes management; (2) the regression techniques point out the influence of the hard factors (the strategic management of partnership and resources, and processes management) on the key business results and it is noted that the influence of the soft factors on the results is produced through the mediation of the hard factors of TQM.World Scientific and Engineering Academy and Society (W S E A S)Administración de Empresas y Marketing2013info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttp://hdl.handle.net/11441/56985reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésWSEAS Transactions on Business and Economics, 10 (1), 14-23.http://www.wseas.org/multimedia/journals/economics/2013/56-181.pdfinfo:eu-repo/semantics/openAccessoai:idus.us.es:11441/569852026-06-17T12:51:07Z
dc.title.none.fl_str_mv Soft-Hard TQM factors and key business results
title Soft-Hard TQM factors and key business results
spellingShingle Soft-Hard TQM factors and key business results
Calvo de Mora Schmidt, Arturo
TQM
Soft factors
Hard factors
EFQM
Key results
Performance
title_short Soft-Hard TQM factors and key business results
title_full Soft-Hard TQM factors and key business results
title_fullStr Soft-Hard TQM factors and key business results
title_full_unstemmed Soft-Hard TQM factors and key business results
title_sort Soft-Hard TQM factors and key business results
dc.creator.none.fl_str_mv Calvo de Mora Schmidt, Arturo
Picón Berjoyo, Araceli
Ruiz Moreno, Carolina
Cauzo Bottala, Lourdes
author Calvo de Mora Schmidt, Arturo
author_facet Calvo de Mora Schmidt, Arturo
Picón Berjoyo, Araceli
Ruiz Moreno, Carolina
Cauzo Bottala, Lourdes
author_role author
author2 Picón Berjoyo, Araceli
Ruiz Moreno, Carolina
Cauzo Bottala, Lourdes
author2_role author
author
author
dc.contributor.none.fl_str_mv Administración de Empresas y Marketing
dc.subject.none.fl_str_mv TQM
Soft factors
Hard factors
EFQM
Key results
Performance
topic TQM
Soft factors
Hard factors
EFQM
Key results
Performance
description The purpose of this paper is to investigate, firstly, the existence of soft and hard TQM factors in the EFQM excellence model and, secondly, their impact on key business results .The EFQM model has been used as a framework model as it is the TQM implementation referent that is most widespread and accepted in the specialized literature. The methodology used is factorial analysis to determine the existence of the soft and hard TQM factors in the EFQM model and regression analysis to establish the impact of the factors identified on the business’ key results. A sample of 116 firms have been subjected to complete assessment processes (self-assessment and external assessment) according to the EFQM model. The article suggests that (1) the factorial analysis groups together the EFQM's five facilitating agents' criteria in three factors: soft factors, the strategic management of partnership and resources and processes management; (2) the regression techniques point out the influence of the hard factors (the strategic management of partnership and resources, and processes management) on the key business results and it is noted that the influence of the soft factors on the results is produced through the mediation of the hard factors of TQM.
publishDate 2013
dc.date.none.fl_str_mv 2013
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11441/56985
url http://hdl.handle.net/11441/56985
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv WSEAS Transactions on Business and Economics, 10 (1), 14-23.
http://www.wseas.org/multimedia/journals/economics/2013/56-181.pdf
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv World Scientific and Engineering Academy and Society (W S E A S)
publisher.none.fl_str_mv World Scientific and Engineering Academy and Society (W S E A S)
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,300724

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