How chatbots are used in recruitment and selection practices?
In the modern era, Artificial Intelligence (AI) has affected different functions of businesses, including Human Resources, in recruitment processes. With Chatbots (conversational agents) systems in place, HR can perform tasks like identifying, selecting, and interviewing talented candidates with mor...
| Autor: | |
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| Tipo de recurso: | tesis de maestría |
| Fecha de publicación: | 2022 |
| País: | España |
| Institución: | Universitat Politècnica de Catalunya (UPC) |
| Repositorio: | UPCommons. Portal del coneixement obert de la UPC |
| Idioma: | inglés |
| OAI Identifier: | oai:upcommons.upc.edu:2117/377846 |
| Acceso en línea: | https://hdl.handle.net/2117/377846 |
| Access Level: | acceso abierto |
| Palabra clave: | Personnel management Artificial intelligence Chatbots Natural Language Processing Artificial Intelligence Recruitment Higher Education Institutions Personal -- Administració Intel·ligència artificial Àrees temàtiques de la UPC::Economia i organització d'empreses::Gestió i direcció::Recursos humans Àrees temàtiques de la UPC::Informàtica::Intel·ligència artificial |
| Sumario: | In the modern era, Artificial Intelligence (AI) has affected different functions of businesses, including Human Resources, in recruitment processes. With Chatbots (conversational agents) systems in place, HR can perform tasks like identifying, selecting, and interviewing talented candidates with more speed and consequently focus on strategic goals more effectively. This study aims to assess the current state of chatbot usage in HR processes in organisations, particularly in Higher Education Institutions (HEIs). For Part Ⅰ, the chatbot’s role is evaluated in detail for each stage of recruitment (i.e., sourcing, screening, selection and onboarding of candidates). Moreover, we will discuss how chatbot providers develop this service in terms of needed technical technologies and communicational aspects. The findings will help identify the best practices in developing better chatbots that align with the demands of modern hiring. In addition, we investigate chatbots’ impact on higher education with the rise of online learning and the Covid-19 pandemic. In part two, we develop a chatbot using the Google DialogFlow platform to support the admission process for prospective PhD students in the Doctoral Management Program of the UPC. This FAQ bot will be implemented as a supplementary channel in the doctoral program website to understand students’ queries and provide predefined answers. A survey is conducted based on the TAM framework to assess the chatbot’s functionality, quality, and intention of use. Based on the responses and findings, we will discuss how chatbots are a viable option to create new innovative services that are helpful for both candidates and educators. In the end, based on lessons learned, we propose conclusions, discussion and several recommendations for these intelligent systems. It is hoped that this work will open up new research possibilities for future optimisations in the fields of chatbots and recruitment in the future. |
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