From Organisation’s Affective Commitment to Employees’ Extra Role Behaviour: A Sequential Effect

The aim of this study is to examine the association between organisation’s affective commitment and employees’ organisational citizenship behaviour. Considering that this association could be indirect, we propose the AMO [abilities, motivation, and opportunities] model and perceived organisational s...

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Detalles Bibliográficos
Autores: García-Cruz, Joaquín, Valle-Cabrera, Ramón
Tipo de recurso: artículo
Fecha de publicación:2025
País:España
Institución:Colegio Oficial de Psicólogos de Madrid
Repositorio:Journal of Work and Organizational Psychology
OAI Identifier:oai:journals.copmadrid.org:jwop/art/jwop2025a7
Acceso en línea:https://doi.org/10.5093/jwop2025a7
Access Level:acceso abierto
Palabra clave:Organisation’s affective commitment, Organisational citizenship behaviour, AMO model, Perceived organisational support
Compromiso afectivo de la organización, Comportamiento de civismo en la empresa, Modelo HMO, Percepción de apoyo en la empresa
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spelling From Organisation’s Affective Commitment to Employees’ Extra Role Behaviour: A Sequential EffectDel compromiso afectivo de la empresa al comportamiento extra-rol de los empleados: un efecto secuencialGarcía-Cruz, JoaquínValle-Cabrera, RamónOrganisation’s affective commitment, Organisational citizenship behaviour, AMO model, Perceived organisational supportCompromiso afectivo de la organización, Comportamiento de civismo en la empresa, Modelo HMO, Percepción de apoyo en la empresaThe aim of this study is to examine the association between organisation’s affective commitment and employees’ organisational citizenship behaviour. Considering that this association could be indirect, we propose the AMO [abilities, motivation, and opportunities] model and perceived organisational support as mediator variables. Using a sample of 102 HR managers and 306 trade union representatives of Spanish hotels, we found no direct but indirect association, with two sequential mediation effects: (1) the AMO model mediates between the organisation’s affective commitment and perceived organisational support; and (2) the perceived organisational support mediates between the AMO model and organisational citizenship behaviour. In short, organisation’s affective commitment is not sufficient alone to drive employee organisational citizenship behaviour. Organisations must translate their affective commitment into positive actions (via the AMO model) and these actions must be actually perceived by employees.El objetivo de este estudio consiste en analizar la asociación entre el compromiso afectivo de la organización y el comportamiento ciudadano organizativo. Considerando que esta asociación pudiera ser indirecta, proponemos el modelo HMO [habilidades, motivación y oportunidades] y la percepción de apoyo de la empresa como variables mediadoras. Utilizando una muestra de 102 directores de RRHH y 306 representantes sindicales de hoteles españoles, observamos que esta asociación no es directa sino indirecta y se produce a través de dos efectos de mediación secuenciales: (1) el modelo HMO media entre el compromiso afectivo de la organización y la percepción de apoyo organizativo y (2) la percepción de apoyo de la organización media entre el modelo HMO y el comportamiento ciudadano organizativo. En resumen, el compromiso afectivo de la organización por sí solo no es suficiente para impulsar el comportamiento ciudadano organizativo. Las empresas deben traducir su compromiso afectivo en acciones positivas (a través del modelo HMO), que sean realmente percibidas por los empleados.Colegio Oficial de Psicologos de Madrid2025info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedapplication/pdftext/htmlapplication/xmlhttps://doi.org/10.5093/jwop2025a7reponame:Journal of Work and Organizational Psychologyinstname:Colegio Oficial de Psicólogos de MadridIngléshttps://creativecommons.org/licenses/by-nc-nd/4.0/deed.es_ESCopyright © 2026. Colegio Oficial de Psicólogos de Madridinfo:eu-repo/semantics/openAccessoai:journals.copmadrid.org:jwop/art/jwop2025a72026-06-23T12:47:17Z
dc.title.none.fl_str_mv From Organisation’s Affective Commitment to Employees’ Extra Role Behaviour: A Sequential Effect
Del compromiso afectivo de la empresa al comportamiento extra-rol de los empleados: un efecto secuencial
title From Organisation’s Affective Commitment to Employees’ Extra Role Behaviour: A Sequential Effect
spellingShingle From Organisation’s Affective Commitment to Employees’ Extra Role Behaviour: A Sequential Effect
García-Cruz, Joaquín
Organisation’s affective commitment, Organisational citizenship behaviour, AMO model, Perceived organisational support
Compromiso afectivo de la organización, Comportamiento de civismo en la empresa, Modelo HMO, Percepción de apoyo en la empresa
title_short From Organisation’s Affective Commitment to Employees’ Extra Role Behaviour: A Sequential Effect
title_full From Organisation’s Affective Commitment to Employees’ Extra Role Behaviour: A Sequential Effect
title_fullStr From Organisation’s Affective Commitment to Employees’ Extra Role Behaviour: A Sequential Effect
title_full_unstemmed From Organisation’s Affective Commitment to Employees’ Extra Role Behaviour: A Sequential Effect
title_sort From Organisation’s Affective Commitment to Employees’ Extra Role Behaviour: A Sequential Effect
dc.creator.none.fl_str_mv García-Cruz, Joaquín
Valle-Cabrera, Ramón
author García-Cruz, Joaquín
author_facet García-Cruz, Joaquín
Valle-Cabrera, Ramón
author_role author
author2 Valle-Cabrera, Ramón
author2_role author
dc.subject.none.fl_str_mv Organisation’s affective commitment, Organisational citizenship behaviour, AMO model, Perceived organisational support
Compromiso afectivo de la organización, Comportamiento de civismo en la empresa, Modelo HMO, Percepción de apoyo en la empresa
topic Organisation’s affective commitment, Organisational citizenship behaviour, AMO model, Perceived organisational support
Compromiso afectivo de la organización, Comportamiento de civismo en la empresa, Modelo HMO, Percepción de apoyo en la empresa
description The aim of this study is to examine the association between organisation’s affective commitment and employees’ organisational citizenship behaviour. Considering that this association could be indirect, we propose the AMO [abilities, motivation, and opportunities] model and perceived organisational support as mediator variables. Using a sample of 102 HR managers and 306 trade union representatives of Spanish hotels, we found no direct but indirect association, with two sequential mediation effects: (1) the AMO model mediates between the organisation’s affective commitment and perceived organisational support; and (2) the perceived organisational support mediates between the AMO model and organisational citizenship behaviour. In short, organisation’s affective commitment is not sufficient alone to drive employee organisational citizenship behaviour. Organisations must translate their affective commitment into positive actions (via the AMO model) and these actions must be actually perceived by employees.
publishDate 2025
dc.date.none.fl_str_mv 2025
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/published
format article
dc.identifier.none.fl_str_mv https://doi.org/10.5093/jwop2025a7
url https://doi.org/10.5093/jwop2025a7
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.rights.none.fl_str_mv https://creativecommons.org/licenses/by-nc-nd/4.0/deed.es_ES
Copyright © 2026. Colegio Oficial de Psicólogos de Madrid
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-nd/4.0/deed.es_ES
Copyright © 2026. Colegio Oficial de Psicólogos de Madrid
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
text/html
application/xml
dc.publisher.none.fl_str_mv Colegio Oficial de Psicologos de Madrid
publisher.none.fl_str_mv Colegio Oficial de Psicologos de Madrid
dc.source.none.fl_str_mv reponame:Journal of Work and Organizational Psychology
instname:Colegio Oficial de Psicólogos de Madrid
instname_str Colegio Oficial de Psicólogos de Madrid
reponame_str Journal of Work and Organizational Psychology
collection Journal of Work and Organizational Psychology
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